Analyzing 6,632,2586.6M ReviewsFor 18,54118.5K Experts
Google reviewers rate High Caliber Plumbing & Heating 4.9 out of 5 based on 52 reviews, with the owner responding to 46 percent of them. Customers frequently describe punctual arrival, clear communication, and efficient service for water heater replacements, pipe repairs, and new construction installations. While most feedback highlights professionalism and same-day availability, one recurring criticism involves a specific installation that left water leaks and resulted in unreturned phone calls regarding the issue.
Data from Google, last updated October 27, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
52 Google reviews we collected
Phrases our text analysis found in 50 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 50 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…nstruction projects because delays and poor workmanship can snowball fast, and High Caliber has always been professional and dependable when we’ve wor…”
“…poor workmanship can snowball fast, and High Caliber has always been professional and dependable when we’ve worked together.…”
“I highly recommend them for anyone needing service!”
“He answered all of my questions thoroughly and gave me some great advice.”
“Matt installed an exterior faucet for me and kept me in the loop throughout the entire process.”
“…d residential installs, and they’ve consistently been one of the most dependable companies we’ve worked with.…”
“They are very honest people that strive for giving their customers the highest quality work for a very fair price.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired High Caliber Plumbing & Heating for 7 kinds of job. Pick one to see what they paid and said.
Matt installed an exterior faucet for me and kept me in the loop throughout the entire process. He was so friendly, kind, and efficient. This was my second time using High Caliber Plumbing & Heating and they sent David in 2024, who was equally wonderful. Matt took the time to walk me through some things I could do…
| Job | Reviews | Category typical |
|---|---|---|
| Water heater installation | 6 | $1.2k–$2.8k |
| Plumbing pipe repair | 4 | $429–$1.2k |
| Toilet installation | 4 | — |
| Water heater repair | 4 | — |
| Faucet installation | 3 | — |
| Plumbing leak detection | 3 | $78–$444 |
| Sewer repair | 2 | — |
4.9 ★★★★★ 52 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great service! Very good communication from the office! Will definitely use again! Proud to support LOCAL businesses.
Thank You Jeremiah! It was great meeting and working with you!
Matt installed an exterior faucet for me and kept me in the loop throughout the entire process. He was so friendly, kind, and efficient. This was my second time using High Caliber Plumbing & Heating and they sent David in 2024, who was equally wonderful. Matt took the time to walk me through some things I could do with my hot water heater to avoid issues down the road. He answered all of my questions thoroughly and gave me some great advice. I can’t say enough about how great these folks are. You will be in good hands with them, I promise!
I’ve worked alongside High Caliber Plumbing & Heating on multiple projects over the years, including new construction, remodels, service calls, and residential installs, and they’ve consistently been one of the most dependable companies we’ve worked with. As another contractor, I pay close attention to workmanship, communication, and how companies treat customers, and these guys do things the right way. I’ve referred them for water leaks, water heater installations, plumbing repairs, and complete plumbing systems, and I’ve always been confident sending customers their direction. Matt and David have been great to work with. They communicate well, care about quality, and genuinely want customers taken care of the right way. That reliability matters a lot on construction projects because delays and poor workmanship can snowball fast, and High Caliber has always been professional and dependable when we’ve worked together. Good people, quality work, and a company I’d have no problem recommending to friends, family, or customers of my own. If you’re in the Billings area and need plumbing or heating work done, they’re absolutely worth calling.
This company hands down was extremely professional and quick in their response time to our needs. We built our new home and felt very confident using High Caliber from start to finish. Very friendly and always available. Highly recommend this company!!!!
Great service. Good communication.
Matt and Ron went above and beyond for us and we couldn’t be happier. Very professional, knowledgeable, and honest. Super expedient service. We had a pipe burst in the middle of the night and they got us in and our water back on the next day. I highly recommend them for anyone needing service!
Fantastic service!!! Our water heater went out, called the next morning and they were able to install a new one that afternoon. Highly recommend!
Very professional and knowledgeable fixing plumbing issue in our kitchen. Highly recommend! Thank you for your time, care & helpful information,
High Caliber came to fix a hot water issue at my home. They were very professional and efficient. They showed up when they said they would, and cleaned up when the job was finished. Highly recommend them!!
Dave is absolutely wonderful! Not only with his installation but his general care of the home is great. I would definitely recommend him and this company!!
Analyzing 6,632,2586.6M ReviewsFor 18,54118.5K Experts
