Luis Esquivel1 reviewTotal number of Google reviews Luis has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFue exelente lo Recomiendo
High Grade Auto Repair and Towing
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%70+38.2Reliability 24%54+13.1Value 14%100+14.1Replies to reviews 7%70+4.9Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#521 of 588 auto repair shopsPosition by Experts Score among all companies we track in this category. · better than 11%
4.8 ★★★★★ 133 Google reviews · 22 photos
93%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
10%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
56%reviews answered by the owner
Oct 2026latest review
High Grade Auto Repair and Towing at a glance
Google reviewers rate High Grade Auto Repair and Towing 4.8 out of 5 based on 133 reviews, with the owner responding to 56% of them. Customers frequently cite fast turnaround times, transparent communication, and reasonable pricing for services including towing, brake repairs, and accident restoration. However, low-star reviews highlight a pattern of extended repair durations for complex electronic issues and instances where initial quotes escalated significantly due to additional work or perceived lack of honesty.
- Google rating: 4.8 out of 5 from 133 reviews (93% five-star).
- Reviews on this page: 133 Google reviews (113 with written comments, 1 with photos).
- Owner responses: the business replied to 56% of reviews.
- Most recent review: October 27, 2026.
- Service: Auto Repair Shop serving Hempstead, New York.
Data from Google, last updated November 2, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.High Grade Auto Repair and Towing: 70/100 on this factor. Category median: 87.B
70
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.High Grade Auto Repair and Towing: 54/100 on this factor. Category median: 85.C
54
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.High Grade Auto Repair and Towing: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.High Grade Auto Repair and Towing: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.High Grade Auto Repair and Towing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.High Grade Auto Repair and Towing: 70/100 on this factor. Category median: 57.B
70
Bar = this company · dark tick = category median.
Star ratings
133 Google reviews we collected
- 5 stars12493%
- 4 stars22%
- 3 stars00%
- 2 stars11%
- 1 star65%
Praise vs complaints
Phrases our text analysis found in 113 written reviews
- Praise25095%
- Complaints135%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price267%
- Reasonable133%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Honesty & trust5521%
- Staff & attitude5421%
- Quality & results4015%
- Would recommend3915%
- Price & value3513%
- Speed & response2510%
- Communication156%
What customers talk about
We read 113 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I genuinely recommend this friendly and reliable auto repair shop!”
“You guys are just not honest and that is ahorrible quality to have.”
“The team at this auto repair shop is wonderful—everyone works together so professionally.”
“These guys did an AMAZING job with my 4runner; total brake failure while i’m on the road.”
“The worst experience I ever dealth with in a mechanic.”
“I highly recommend them as they are knowledgeable and well versed in many makes and models of a wide range of years.”
“Great guys that are honest and knowledgeable with reasonable prices.”
“Not over priced.”
“They work efficiently and fast and will help you get back on the road quickly, safely and with precision.”
“They were excellent with communication keeping me updated.”
People customers mention
- Luigi 9 reviews
- Luigui 6 reviews
- Frank 4 reviews
- Square 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired High Grade Auto Repair and Towing for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
EmilyLocal Guide · 84 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
These guys did an AMAZING job with my 4runner; total brake failure while i’m on the road. The next morning 8am they had me in their shop - entire car fixed beautifully by 5pm. They were excellent with communication keeping me updated. Will absolutely use them again + again in the future for my vehicles needs.
Great price
OSWALDMIDE8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I took my car there after a hit-and-run, and when I picked it up, it looked completely new, which made me really happy. The team at this auto repair shop is wonderful—everyone works together so professionally. I'll definitely choose High Grade Auto Repair for any future repairs, fixes, or maintenance. I genuinely…
Joseph1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
After getting into an accident, I brought my car to High Grade and they handled everything from start to finish. The whole process went smoothly and they made a stressful situation much easier. Great communication and very professional work. I’m im happy with the service 100% recommend!
Robert12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Great shop and fast. I took my car here to have the tires balanced since I just installed new rims on the car, also had the suspensions on the car checked out and there was no issue
MichaelLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
My car suddenly died and I by chance ibwas just down the block from High Grade. They sent a tow truck to get my car and had it looked at and diagnosed within a half an hour. Their shop is in Franklin Square, but I live in Nesconset and was going to need a ride back to the shop the following day when it was…
Darrle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Best shop on Long Island hands down! Luigi and the guys at High Grade Auto and Towing do great work, and I never have to worry. From mechanical work, electrical work, and body work. Even towed my vehicle in a pinch from a different county. Great guys that are honest and knowledgeable with reasonable prices. I’ve…
Great priceService not listed
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 6 | — |
| Engine repair | 5 | — |
| Oil change | 5 | — |
| Electrical repair | 4 | — |
| Tires | 4 | — |
| Brakes | 4 | — |
| Auto engine diagnostic | 4 | — |
| Transmission | 4 | — |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 133 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Emily ELocal Guide · 84 reviewsTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThese guys did an AMAZING job with my 4runner; total brake failure while i’m on the road. The next morning 8am they had me in their shop - entire car fixed beautifully by 5pm. They were excellent with communication keeping me updated. Will absolutely use them again + again in the future for my vehicles needs.
- Price assessment: Great price
OSWALDMIDE8 reviewsTotal number of Google reviews OSWALDMIDE has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI took my car there after a hit-and-run, and when I picked it up, it looked completely new, which made me really happy. The team at this auto repair shop is wonderful—everyone works together so professionally. I'll definitely choose High Grade Auto Repair for any future repairs, fixes, or maintenance. I genuinely recommend this friendly and reliable auto repair shop!
Joseph Hernandez1 reviewTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAfter getting into an accident, I brought my car to High Grade and they handled everything from start to finish. The whole process went smoothly and they made a stressful situation much easier. Great communication and very professional work. I’m im happy with the service 100% recommend!
Rashidul Islam9 reviewsTotal number of Google reviews Rashidul has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleUsed the towing service. They were professional and fast.
Robert12 reviewsTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat shop and fast. I took my car here to have the tires balanced since I just installed new rims on the car, also had the suspensions on the car checked out and there was no issue
Michael McCordLocal Guide · 37 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy car suddenly died and I by chance ibwas just down the block from High Grade. They sent a tow truck to get my car and had it looked at and diagnosed within a half an hour. Their shop is in Franklin Square, but I live in Nesconset and was going to need a ride back to the shop the following day when it was finished, and its a solid 45 minute drive. Luigi had other business out here and offered to bring the car to me so I didnt have to make the trip again! What a massive relief this was! They bring "going the extra mile" to a whole new level!
Darrle Perez3 reviewsTotal number of Google reviews Darrle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest shop on Long Island hands down! Luigi and the guys at High Grade Auto and Towing do great work, and I never have to worry. From mechanical work, electrical work, and body work. Even towed my vehicle in a pinch from a different county. Great guys that are honest and knowledgeable with reasonable prices. I’ve been taking all my cars that I have owned over the past 10+ years, to get work on and will continue to return. Definitely thankful for Luigi and the High grade auto team.
- Price assessment: Great price
- Services: Service not listed
Leida Torres6 reviewsTotal number of Google reviews Leida has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTruly a highly reliable auto shop that has taken care of all my Subaru’s needs. I highly recommend them as they are knowledgeable and well versed in many makes and models of a wide range of years.
- Price assessment: Reasonable price
- Services: Electrical repair
Josue CALISTIN1 reviewTotal number of Google reviews Josue has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google2 weeks ago New High Grade Auto And Towing is the Right place I put my cars to for all service matters. Luigi is A Pro And He See Customer Before Money. May GOD Bless You Man🙌🏾
Business details
- Address: 377 Franklin Ave, Franklin Square, NY 11010
- Phone: (516) 326-2449
- Website: highgradeauto.com
- Service area: Hempstead, NY