Analyzing 10,151,58410.2M ReviewsFor 28,77528.8K Experts

Experts Reviews · Company report
Highland Contractors logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%59+14.3Value 14%100+14.1Replies to reviews 7%96+6.8Craft & service penalty76−2.4Momentum penalty78−2.2Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE

Highland Contractors

Rochester, NY · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 35 window replacement services · 4.8★ from 716 Google reviews

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Report card

Percentile vs other window replacement services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Highland Contractors is better than 83% of window replacement services.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Highland Contractors is better than 59% of window replacement services.C
59
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Highland Contractors is better than 76% of window replacement services.B
76
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Highland Contractors is better than 100% of window replacement services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Highland Contractors is better than 78% of window replacement services.B
78
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Highland Contractors is better than 96% of window replacement services.A
96

Reviews for your job

Customers hired Highland Contractors for 8 kinds of job.

Highland Contractors for general window replacement

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–5,000
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “General window replacement”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 5 Google reviews tagged “General window replacement”

Graham1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Vinny did a nice job, and completed the work quickly.

Paid $1–5,000Reasonable priceGeneral window replacement
Shelly5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We have used Highland Contractors twice. They did an excellent job repairing and replacing roofing for us 4 years ago. This year, I called them for a window replacement. The process was easy - Chad provided the estimate and Vinnie completed the installation. It was a bit complicated due to siding that had to be…

General window replacement
Glainnettia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great work! Very impressed with Vinnie's work. I am so happy with the outcome of my new windows.

Not sureGeneral window replacement
Ericka1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Professional and efficient with a window installation. We noticed a difference in temperature right away! The quality and aesthetic of the new windows are better than imagined. Denver was very knowledge and thorough even with the initial consultation. We've already booked another new project with Highland Contractors - excellent job!

General window replacement
Amanda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Vinnie and Kayden were prompt, polite, and unusually quiet 🤫. I almost forgot they were at the house doing work they were so quiet. They did a very nice job replacing windows in our attic that had a built in air conditioner where a window should have been. Excellent clean up and they even hauled away the heavy, old…

Paid $2,000–4,000Reasonable priceGeneral window replacement

Price

$6.7k-55% vs typical window replacement services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 63%Overpriced 0%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Roof installation80$14k–$22k
Roof repair60—
Roof repair for storm & wind damage23$2.4k–$18k
Roof inspection23—
Gutter installation21—
Roof damage repair16—
Attic venting12—
Gutter repairs12—

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