Analyzing 10,151,58410.2M ReviewsFor 28,77528.8K Experts
Google reviewers rate Highland Contractors 4.8 out of 5 based on 716 reviews, frequently praising punctuality, clear communication, and detailed pricing for roofing, siding, and fencing projects. Customers often highlight the crew's professionalism, efficient scheduling, and thorough cleanup after completing exterior repairs or installations. However, some lower-rated reviews criticize inconsistent material matching, poor communication during project delays, and instances of property damage or safety negligence during siding and roofing work.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
716 Google reviews we collected
Phrases our text analysis found in 618 written reviews
Price verdicts customers left with their Google review
Middle half of what 15 customers paid ($2.8k–$14k) · gold mark = category median.
How often each topic comes up in the written reviews
We read 618 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Easy scheduling, friendly staff, gave us good explanations of what was going on and we ended up needing a smaller repair than originally thought and t…”
“…we ended up needing a smaller repair than originally thought and they did a great job!…”
“Communication was awful unless it was about payment, at which point they called immediately.”
“The entire process (bid through implementation) was handled efficiently and professionally.”
“Called office reschedule for next Saturday at same time at 11:00 AM this time NO CALL AND NO SHOW !”
“I would highly recommend Highland for your roofing needs.”
“Due to this lack of foresight and poor customer service, I would highly recommend looking elsewhere for your fencing needs.”
“Who was responsive, reliable, responsible, efficient, fair priced, respected and respectful.”
“Which competely ripped off the underlayment which banged off windows and the house for 3 days.”
“There were some delays and rescheduling that occured, those things happen, what doesn't always happen is open communication.”
“…red window trim, which any other contractor probably would have just ignored and rushed out without any mention.…”
“Chad came onsite to give a quote, was very personable and up front.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Highland Contractors for 8 kinds of job. Pick one to see what they paid and said.
Total Ridge Cap Replacement: Fully Satisfied. Highland Contractors completed the work in one day. The entire process (bid through implementation) was handled efficiently and professionally. Project definition, quotation and contracting process was efficient. Options were clearly presented with costs detailed. Clear…
Chad came onsite to give a quote, was very personable and up front. Made the decision making easy. Michael Clingerman was the site supervisor. There were some delays and rescheduling that occured, those things happen, what doesn't always happen is open communication. I really appreciate Michael being in constant…
Chad & installation crew are all fantastic! We have used Highland for multiple Fencing projects, they are top notch, no mess & extremely professional. Highly recommend, keep up the great work!
I had contacted Highland Contractors for an estimate and did not have to wait long at all. Jason came out and I could tell he was VERY familiar with the gutter work I wanted done. He also offered his opinion on our roof work another contractor did, which was very helpful. He also helped me in getting my insurance…
Vinny was professional and listened to our concerns about our leaking roof. While removing a section of the roof he looked for and found the root cause of the leak and resolved the issue. While working he minimized trash and completely cleaned up after completing the work. We would recommend Highland Contractors.
We had Chad come and give us an estimate, and he walked us through the process very clearly. He was accommodating and addressed all of our concerns and questions. We received estimates from 5 different companies but Highland was the friendliest and most transparent. The crew that did the work was fast and…
| Job | Reviews | Category typical |
|---|---|---|
| Roof installation | 80 | $14k–$22k |
| Roof repair | 60 | — |
| Roof repair for storm & wind damage | 23 | $2.4k–$18k |
| Roof inspection | 23 | — |
| Gutter installation | 21 | — |
| Roof damage repair | 16 | — |
| Attic venting | 12 | — |
| Gutter repairs | 12 | — |
4.8 ★★★★★ 716 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Easy scheduling, friendly staff, gave us good explanations of what was going on and we ended up needing a smaller repair than originally thought and they did a great job!
Very professional and understanding company I appreciate the assistance I received from beginning to end. Megan and Team was awesome
Total Ridge Cap Replacement: Fully Satisfied. Highland Contractors completed the work in one day. The entire process (bid through implementation) was handled efficiently and professionally. Project definition, quotation and contracting process was efficient. Options were clearly presented with costs detailed. Clear expectations were set regarding when the project would be addressed. The work was completed within the proposed schedule.All interactions with Highland personnel (sales, scheduling, installers) were handled professionally.
Vinny did a nice job, and completed the work quickly.
Chad came onsite to give a quote, was very personable and up front. Made the decision making easy. Michael Clingerman was the site supervisor. There were some delays and rescheduling that occured, those things happen, what doesn't always happen is open communication. I really appreciate Michael being in constant communication. Issues come up, but his communicating and setting expectations is something you don't see a lot of. When the crew started, they worked their tails off and did a great job. I appreciate the work they did! Thank you!
We have used Highland Contractors twice. They did an excellent job repairing and replacing roofing for us 4 years ago. This year, I called them for a window replacement. The process was easy - Chad provided the estimate and Vinnie completed the installation. It was a bit complicated due to siding that had to be removed and re-installed, but Vinnie did a terrific job, and the window looks wonderful from the inside and outside. I find the team at Highland to be friendly and responsive.
Highland Contractors did an awesome job. A special thanks to Mike and Steve on communicating daily on what was taking place and when they would be done. The new roof looks awesome. I would highly recommend Highland for your roofing needs.
Jeff and his crew did a fantastic job. Couldn’t be happier with the work they did.
Thank you so much for taking the time to leave us a Google review! We’re thrilled to hear that you had such a great experience with Highland Contractors. We truly appreciate your kind words and your business. If you ever need anything in the future, please don’t hesitate to reach out. Highland Contractors has you covered!
Chad & installation crew are all fantastic! We have used Highland for multiple Fencing projects, they are top notch, no mess & extremely professional. Highly recommend, keep up the great work!
Thank you so much for taking the time to leave us a Google review! We truly appreciate your feedback and support. Highland Contractors is here for all of your exterior home service needs. If you ever need anything in the future, please don’t hesitate to reach out. We’re always happy to help! Have a wonderful day!
This summer I discovered that House Sparrows had pecked a whole in the sub-facia of my roof and were nesting under the rafters. Highland contractors came to the rescue, even though this was a small job! Vinney came out, scaled the roof, 3 stories up and fixed the hole....good as new. Highland is a great company with skilled, responsive staff like Vinney. I rate them 5 stars.
Hi Daniel J! Thank you so much for your kind words and business. We appreciate you so much!
Analyzing 10,151,58410.2M ReviewsFor 28,77528.8K Experts
