How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%59+14.3Value 14%100+14.1Replies to reviews 7%96+6.8Craft & service penalty76−2.4Momentum penalty78−2.2Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCOREHighland Contractors
Rochester, NY · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 35 window replacement services · 4.8★ from 716 Google reviews
Report card
Percentile vs other window replacement services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Highland Contractors for 8 kinds of job.
Highland Contractors for gutter installation
Clear ✕All 21 Google reviews tagged “Gutter installation”
We had Chad come and give us an estimate, and he walked us through the process very clearly. He was accommodating and addressed all of our concerns and questions. We received estimates from 5 different companies but Highland was the friendliest and most transparent. The crew that did the work was fast and…
We needed a new roof and siding on our home, but didn't know who to contact. This is our home we're talking about. Who was responsive, reliable, responsible, efficient, fair priced, respected and respectful. We met a few different contractors and decided to roll the dice with Highland Contractors. Denver (sales rep)…
I am very pleased with Highland Contractor's group (Dave's Jamaican Crew, Dave, Jeff, Kevin & Long) that did my siding, windows and doors. Excellent workmanship, honest, listened to any requests or concerns that I had and took care of them promptly. Also, cleaned up nicely, when work was completed. On 11-16-23 they…
Highland Contractors, and Bob and his crew did a phenomenal job installing siding on our home. What I like most about them was their willingness to work with me (a DIY guy) who likes to do a lot of things myself. I did all the prep work leading up to them doing the install and they were willing to work with me and…
Highland Contractors recently replaced the roof and gutters at the Newman Riga Library. We are extremely pleased with how wonderful the building looks. Every person at Highland was professional and very responsive to any needs we had throughout the project. Special thanks to their amazing team including Rich…
I recently bought a home with a flat/low slope roof that I knew was in bad shape. Becuase these roofs are a bit of a specialty, my biggest concern was having it done right. I consulted with six different contractors about having new insulation, gutters and switching out the material to either EPDM or TPO. Only…
**Update**. For the time being I can no longer recommend this business. I have had multiple issues with the gutters, and more continue to pop up. Despite multiple calls to the house to address them, they continue to be problematic. Look elsewhere. Steve Fulcher was fantastic. He worked on installing a ridge…
Highland Contractors just replaced our old leaky gutters with new ones, including adding an underground drainage system. We are very happy with the end product. Our rep Chris was extremely responsive and proactive during the somewhat lengthy process of setting this all up. Both teams of installers were very…
We had a total roof replacement. Our crew of roofers was led by Manny and he was fantastic. The crew was on the roof at 0730 and the tear off and replacement were done in two days. The property was cleaned up to a high degree. Project manager Phil was very helpful.
Jeff and Ian came back to fix what subcontractors messed up. Myself and the whole house are impressed with how it came out the 2nd time. Jeff actually took time and treated this house as if it was his own. I highly recommend Jeff and Ian to do any job. These two gentlemen were an absolute pleasure to have done the fix ups needed. Thank you to Jeff and Ian.
Jeff and Ian did a fantastic job on my siding and trim. They had to come and fix the mistakes the subcontractors made. They did it with no complaining and did not try and BS me. They were professional and very polite. They took pride in their work. I wasn't pleased with the work the subcontractors did and Highland…
In the process of getting several jobs done by Highland. Both Richard & Cruz have been very responsive to questions I have had so far mid project. Had a full tear off and replacement of my shingle roof last week. Jake and Munya just finished a flat roof section in the rear of my house and did an awesome job with…
Samantha was a pleasure to work with. I’m so happy with new roof and I will recommend highland contractors to everyone I know. Thanks to Samantha’s efforts I will be looking into siding now!
Looks like a great installation from a distance. Up close it is a different story: gutters have 1" + standing water; gutter leaks; many open areas missing flashing and/or weather seal where roof meets house; and gaps in valley/dormer junction waiting to lend easy access to the attic by squirrels. Company does not return calls.
We had some pretty leaky gutters and had tried to repair them ourselves but nothing was working. I checked out reviews for Highland and they were highly rated so I emailed them for a quote. They got back to me the same day to schedule an estimate. Tim was our sales rep and he came out promptly and shared all his…
It took a little bit of time to get this work scheduled since it was a smaller job, but I'm very pleased with the job that Vince did replacing a leaky gutter that was not pitched properly. Very knowledgable and professional and will definitely consider Highland Contractors for some future jobs.
These guys are top notch. I dealt with a gentleman named Igor who was very straight forward, kind, and willing to work with me wherever possible. It took a bit of time for the work to be completed due to the pandemic, but overall I'm very satisfied with my gutters and fascia repair. Great prices and great to work with.
The Highland team worked quickly and did a great job. The gutters are terrific both functionally and aesthetically. The team cleaned up after themselves and the total cost was reasonable. Would definitely use Highland again.
Vince did a great job getting our roof in shape for winter and solving a tricky gutter situation.
Excellent work done on time. Highly professional. Great attention to details in a fairly large roofing work. Will use again. Owner is a pleasure to deal with.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Roof installation | 80 | $14k–$22k |
| Roof repair | 60 | — |
| Roof repair for storm & wind damage | 23 | $2.4k–$18k |
| Roof inspection | 23 | — |
| Gutter installation | 21 | — |
| Roof damage repair | 16 | — |
| Attic venting | 12 | — |
| Gutter repairs | 12 | — |
