How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%59+14.3Value 14%100+14.1Replies to reviews 7%96+6.8Craft & service penalty76−2.4Momentum penalty78−2.2Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCOREHighland Contractors
Rochester, NY · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 35 window replacement services · 4.8★ from 716 Google reviews
Report card
Percentile vs other window replacement services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Highland Contractors for 8 kinds of job.
Highland Contractors for roof damage repair
Clear ✕All 16 Google reviews tagged “Roof damage repair”
Chad came onsite to give a quote, was very personable and up front. Made the decision making easy. Michael Clingerman was the site supervisor. There were some delays and rescheduling that occured, those things happen, what doesn't always happen is open communication. I really appreciate Michael being in constant…
Vinny was professional and listened to our concerns about our leaking roof. While removing a section of the roof he looked for and found the root cause of the leak and resolved the issue. While working he minimized trash and completely cleaned up after completing the work. We would recommend Highland Contractors.
Hired for a exterior home repairs and neither Graves Bros could do the work correctly! Certainly not Rochester best!
I would most definitely recommend Highland Contractors for all your roofing needs. They were professional and efficient. Their communication was excellent. They made sure I understood everything. I was highly impressed with their “flat roof crew”. The quality of their work and performance was a major relief for me.…
Super team from sales to execution!
A great company to work with Very clean and for professional and does amazing work!!!!
Jake and Munye came out to my property and quickly, efficiently, and most importantly professionally located, repaired, and cleaned up multiple areas. I was not only shown the area but also sent pictures for my records which is super convenient. The leak is stopped and my residents are happy. Now I can finish my job…
Contacted Highland after we experienced roof damage following a windstorm. They were highly professional and responsive. Jude was on time, professional, and clear when communicating our options and completed the job efficiently and neatly doing a quality job. Would recommend to a friend and use again when it's time for a full roofing job.
We had a new roof put on with Highland contractors and they did an incredible job! We shopped around for price and quality and they were the best! Cruz and Chad came to our home and explained the whole process to us. They were professional and friendly and answered all our questions! We trusted they world do a great…
Very professional company did more than I expected explained everything very well would go back to them for any contractor all needs
I received multiple quotes for my roofing project. I really appreciated Chris as a sales rep. He was professional, courteous, and not pushy. After speaking with him I thought about my project and the next day I decided I wanted to do the whole house instead of just 3/4 of it. That was my decision and he did not…
The employees from Highland Contractors were all very courteous and professional. When a change order was requested Jake was quick to rethink the job and finish in a timely matter.
Highland did a great job, Mike came and gave us an honest assessment and estimate and Vinny knocked out the roof repair quick. Highly recommended!
I hired Highland to replace a section of my roof that was leaking, they quoted me to replace all the plywood and roll on roofing (complete tear off.) They came out and tore the existing roll on off and did not replace all the plywood, only patched it. Within a week there was already a new leak. I called and they…
I used highland contractors for my roof damage after a bad windstorm knocked down a big pine tree on my roof, so far I am very pleased with how responsive, courteous and professional these guys are, especially Will Reidy and Steve D. Those two guys came out the first day the tree fell and quickly put a tarp up to…
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Roof installation | 80 | $14k–$22k |
| Roof repair | 60 | — |
| Roof repair for storm & wind damage | 23 | $2.4k–$18k |
| Roof inspection | 23 | — |
| Gutter installation | 21 | — |
| Roof damage repair | 16 | — |
| Attic venting | 12 | — |
| Gutter repairs | 12 | — |
