How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%59+14.3Value 14%100+14.1Replies to reviews 7%96+6.8Craft & service penalty76−2.4Momentum penalty78−2.2Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCOREHighland Contractors
Rochester, NY · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 35 window replacement services · 4.8★ from 716 Google reviews
Report card
Percentile vs other window replacement services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Highland Contractors for 8 kinds of job.
Highland Contractors for roof inspection
Clear ✕All 23 Google reviews tagged “Roof inspection” · showing 20
Highland Contractors provided an A++ roofing job from my first call thru completion. I highly recommend them.
We needed a new roof and siding on our home, but didn't know who to contact. This is our home we're talking about. Who was responsive, reliable, responsible, efficient, fair priced, respected and respectful. We met a few different contractors and decided to roll the dice with Highland Contractors. Denver (sales rep)…
Due to a freak hail storm in June 2022, we had roof and siding damage. Highland Contractors was one of the five different places I called to have an estimate/quote created to repair the damages. Highland was the first to schedule someone to come out pretty much immediately, others never returned my message and…
Very honest, and efficient company Excellent job, exceptional value.
Thank you to the great crew that worked very hard and efficiently to replace our roof yesterday! They were here bright and early and went to work on our tear off job, they protected our home and landscape and we are very pleased! They took great care to clean up all the debris and this was definitely a professional job, from sales to completion.
Very professional company did more than I expected explained everything very well would go back to them for any contractor all needs
I received multiple quotes for my roofing project. I really appreciated Chris as a sales rep. He was professional, courteous, and not pushy. After speaking with him I thought about my project and the next day I decided I wanted to do the whole house instead of just 3/4 of it. That was my decision and he did not…
Highland did a great job, Mike came and gave us an honest assessment and estimate and Vinny knocked out the roof repair quick. Highly recommended!
From the salesperson Chris to the Office staff everything was smooth and top notch, I was surprised how well they communicated with me, crew was on-time, work was performed quickly and efficiently and they cleaned up after themselves, all around professional job and company ! I highly recommend and will hire Highland again in the future...
Got a response super quick. Answered all of my questions expertly. They came out a week and half after my initial call and finished the job in 2 days. Quick and easy financing. Very friendly. I'm not a roof expert, but it looks good as far as I can tell. I will update the review if any problems occur, but right now they are a 5/5 to me!
Greg was a really nice guy and did good work
Chris was so polite and respectful as was his team! They were efficient were very careful during the tear offs and made sure everything was so clean everyday ! Absolutely amazing service!! Definitely recommend!!!!
I had highland take a look at my roof due to some leaks. A gentleman named Cruz came and was very knowledgeable about my metal roof. He was very clear with his explanations and he didn’t make me feel dumb not having any roofing experience. I highly recommend this company! Shawn
Vincent is a true craftsman takes get pride in his work.
Vince and his crew came in and did a phenomenal job with the roof. Punctual and polite, not to mention the attention to detail! They even made sure that everything was cleaned and put away before they left, everyday! With kids and pets around, I can’t even begin to describe how awesome that is! Thank you! Highly recommended!
The crew came and were promp and friendly! Samantha was so courteous and helpful to get the ball rolling! Great service!
Highland contractor. Vinny save the day by correcting the imperfections with my roof installation Being skillful fixing the issue and completing them along with improving the final Roof installation outcome. Greatly Satisfied They stood behind there word and got it done!! Thanks
I own a 90 year old house in the city of Rochester and recently discovered a leak in my porch roof. This roof had been replaced with shingles 20 years ago and when Igor from Highland Contractors inspected the problem, he indicated that it's not recommended to use shingles for a roof of that flat pitch. Igor…
Highland Contractors did a great job replacing our porch roof with a modern rubber (EPMD) roof. Kris Collins led that work and was very professional through the whole tricky job. He and Igor also inspected and did minor repairs to the rubber flat roof that Highland installed ten years ago. They've come out and done…
Igor came to my house today to do an estimate and ended up coming to my rescue when I locked myself out. Despite the pouring rain, he jumped right in to help, eventually putting some pretty impressive acrobatic skills to work and climbing in through an open window. Needless to say, I'm hugely grateful!!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Roof installation | 80 | $14k–$22k |
| Roof repair | 60 | — |
| Roof repair for storm & wind damage | 23 | $2.4k–$18k |
| Roof inspection | 23 | — |
| Gutter installation | 21 | — |
| Roof damage repair | 16 | — |
| Attic venting | 12 | — |
| Gutter repairs | 12 | — |
