How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%59+14.3Value 14%100+14.1Replies to reviews 7%96+6.8Craft & service penalty76−2.4Momentum penalty78−2.2Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCOREHighland Contractors
Rochester, NY · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 35 window replacement services · 4.8★ from 716 Google reviews
Report card
Percentile vs other window replacement services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Highland Contractors for 8 kinds of job.
Highland Contractors for roof installation
Clear ✕All 80 Google reviews tagged “Roof installation” · showing 20
Highland Contractors did an awesome job. A special thanks to Mike and Steve on communicating daily on what was taking place and when they would be done. The new roof looks awesome. I would highly recommend Highland for your roofing needs.
Vinny was professional and listened to our concerns about our leaking roof. While removing a section of the roof he looked for and found the root cause of the leak and resolved the issue. While working he minimized trash and completely cleaned up after completing the work. We would recommend Highland Contractors.
We had Chad come and give us an estimate, and he walked us through the process very clearly. He was accommodating and addressed all of our concerns and questions. We received estimates from 5 different companies but Highland was the friendliest and most transparent. The crew that did the work was fast and…
Timely installation, excellent workmanship. very good cleanup, minimal disruption to our activities. Crew worked very well together.
Salesperson Denver was an excellent salesperson. Excellent job price was right.
The crew arrived promptly on time and began our new roof. It was a tear off and we had 2 sheets of plywood replaced. Everyone was very friendly and worked diligently to finish the job. It took 2 days for the project to be completed. Each day the crew cleaned everything up and checked for nails in the garden and…
I have had two projects completed by Highland Contractors - a roof replacement and they assisted me with replacing some windows that were under warranty from the manufacturer. We had an extremely positive experience with them in both instances. Would recommend highly for any projects you are considering.
Highland Contractors provided an A++ roofing job from my first call thru completion. I highly recommend them.
We just had Highland Contractors replace our roof, including tear-off of our existing 30-year roof. We couldn't be happier. Our roof is complicated with many peaks, valleys and steep slopes. The crew did an outstanding job and cleaned up afterwards such that you'd never know that they were there. The entire…
We needed a new roof and siding on our home, but didn't know who to contact. This is our home we're talking about. Who was responsive, reliable, responsible, efficient, fair priced, respected and respectful. We met a few different contractors and decided to roll the dice with Highland Contractors. Denver (sales rep)…
I am very pleased with Highland Contractor's group (Dave's Jamaican Crew, Dave, Jeff, Kevin & Long) that did my siding, windows and doors. Excellent workmanship, honest, listened to any requests or concerns that I had and took care of them promptly. Also, cleaned up nicely, when work was completed. On 11-16-23 they…
I couldn't be happier. Highland's crew showed up on time, worked diligently, and finished quickly. After the job was done they meticulously cleaned up after themselves. Our new roof looks great!
Chad visited us for an estimate. He was very professional and easy to talk to.. we went with highland. The install crew was very good also. They took care during the tear out to avoid some of our plantings.
Everyone I talked to at Highland Contractors was very knowledgeable and returned texts/calls promptly. They were wonderful to work with.
Very impressed with workers. They showed up on time and got to work. They finished house and garage roof in 1 day and when they left, they cleaned up so it looked like they were never there. Would recommend Highland Contractors for your job.
Super team from sales to execution!
Professional from start to finish. Chad, Phil and Rich all top notch. Luis and his crew worked like crazy! There were a couple issues at the end; but they were dealt with professionally and immediately. Very happy with this company, highly recommended.
Due to a freak hail storm in June 2022, we had roof and siding damage. Highland Contractors was one of the five different places I called to have an estimate/quote created to repair the damages. Highland was the first to schedule someone to come out pretty much immediately, others never returned my message and…
Jake and Munye are really the flat roof/ rubber roof specialists! They were prompt and efficient. First time I have worked with Highland Contractors and if all their employees are like Jake and Munye, I will be back. Thank you for a nice experience!
Just want to say thanks to Chad and Brendon and his crew. They did an awesome job to get my roof replaced. My wife discovered some issue at the end of the job done. I called Chad and let him know the issue. He relayed it to Brendon who has already left. Brendon returned back in 30 mins to get the issue…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Roof installation | 80 | $14k–$22k |
| Roof repair | 60 | — |
| Roof repair for storm & wind damage | 23 | $2.4k–$18k |
| Roof inspection | 23 | — |
| Gutter installation | 21 | — |
| Roof damage repair | 16 | — |
| Attic venting | 12 | — |
| Gutter repairs | 12 | — |
