How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%59+14.3Value 14%100+14.1Replies to reviews 7%96+6.8Craft & service penalty76−2.4Momentum penalty78−2.2Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCOREHighland Contractors
Rochester, NY · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 35 window replacement services · 4.8★ from 716 Google reviews
Report card
Percentile vs other window replacement services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Highland Contractors for 8 kinds of job.
Highland Contractors for roof installation
Clear ✕All 80 Google reviews tagged “Roof installation” · showing 40
Highland Contractors did an awesome job. A special thanks to Mike and Steve on communicating daily on what was taking place and when they would be done. The new roof looks awesome. I would highly recommend Highland for your roofing needs.
Vinny was professional and listened to our concerns about our leaking roof. While removing a section of the roof he looked for and found the root cause of the leak and resolved the issue. While working he minimized trash and completely cleaned up after completing the work. We would recommend Highland Contractors.
We had Chad come and give us an estimate, and he walked us through the process very clearly. He was accommodating and addressed all of our concerns and questions. We received estimates from 5 different companies but Highland was the friendliest and most transparent. The crew that did the work was fast and…
Timely installation, excellent workmanship. very good cleanup, minimal disruption to our activities. Crew worked very well together.
Salesperson Denver was an excellent salesperson. Excellent job price was right.
The crew arrived promptly on time and began our new roof. It was a tear off and we had 2 sheets of plywood replaced. Everyone was very friendly and worked diligently to finish the job. It took 2 days for the project to be completed. Each day the crew cleaned everything up and checked for nails in the garden and…
I have had two projects completed by Highland Contractors - a roof replacement and they assisted me with replacing some windows that were under warranty from the manufacturer. We had an extremely positive experience with them in both instances. Would recommend highly for any projects you are considering.
Highland Contractors provided an A++ roofing job from my first call thru completion. I highly recommend them.
We just had Highland Contractors replace our roof, including tear-off of our existing 30-year roof. We couldn't be happier. Our roof is complicated with many peaks, valleys and steep slopes. The crew did an outstanding job and cleaned up afterwards such that you'd never know that they were there. The entire…
We needed a new roof and siding on our home, but didn't know who to contact. This is our home we're talking about. Who was responsive, reliable, responsible, efficient, fair priced, respected and respectful. We met a few different contractors and decided to roll the dice with Highland Contractors. Denver (sales rep)…
I am very pleased with Highland Contractor's group (Dave's Jamaican Crew, Dave, Jeff, Kevin & Long) that did my siding, windows and doors. Excellent workmanship, honest, listened to any requests or concerns that I had and took care of them promptly. Also, cleaned up nicely, when work was completed. On 11-16-23 they…
I couldn't be happier. Highland's crew showed up on time, worked diligently, and finished quickly. After the job was done they meticulously cleaned up after themselves. Our new roof looks great!
Chad visited us for an estimate. He was very professional and easy to talk to.. we went with highland. The install crew was very good also. They took care during the tear out to avoid some of our plantings.
Everyone I talked to at Highland Contractors was very knowledgeable and returned texts/calls promptly. They were wonderful to work with.
Very impressed with workers. They showed up on time and got to work. They finished house and garage roof in 1 day and when they left, they cleaned up so it looked like they were never there. Would recommend Highland Contractors for your job.
Super team from sales to execution!
Professional from start to finish. Chad, Phil and Rich all top notch. Luis and his crew worked like crazy! There were a couple issues at the end; but they were dealt with professionally and immediately. Very happy with this company, highly recommended.
Due to a freak hail storm in June 2022, we had roof and siding damage. Highland Contractors was one of the five different places I called to have an estimate/quote created to repair the damages. Highland was the first to schedule someone to come out pretty much immediately, others never returned my message and…
Jake and Munye are really the flat roof/ rubber roof specialists! They were prompt and efficient. First time I have worked with Highland Contractors and if all their employees are like Jake and Munye, I will be back. Thank you for a nice experience!
Just want to say thanks to Chad and Brendon and his crew. They did an awesome job to get my roof replaced. My wife discovered some issue at the end of the job done. I called Chad and let him know the issue. He relayed it to Brendon who has already left. Brendon returned back in 30 mins to get the issue…
Highland Contractors recently replaced the roof and gutters at the Newman Riga Library. We are extremely pleased with how wonderful the building looks. Every person at Highland was professional and very responsive to any needs we had throughout the project. Special thanks to their amazing team including Rich…
I recently bought a home with a flat/low slope roof that I knew was in bad shape. Becuase these roofs are a bit of a specialty, my biggest concern was having it done right. I consulted with six different contractors about having new insulation, gutters and switching out the material to either EPDM or TPO. Only…
I called around to get a few quotes and several businesses for full roof tear off and replacement. Other companies were also very slow in response. When I called them, Chad, got back to me right away and was able to give me all information right away. He was very professional and my family and I are very happy!…
I called highland contractors to get a quote on my roof that was old and leaking and definitely needed to be replaced. They sent chad over to help me go over what needed to be done. He was very professional and helpful. He made the process stress free. The crew that worked on my roof did a very amazing job. I had a…
Great company to work with and owner communicates with you during the process and doesn't forget about you after the work is completed highly recommended did our roof at the driving school good job!
Very good experience. Salesperson was clear and forthright. Work was scheduled soon and at a time convenient for us. Site supervisor and crew showed on time. Work was done quickly and professionally. Clean-up was terrific, including the gutters (saved us a couple hundred dollars from usual annual cleaning).…
Everyone was very professional and communicated throughout the process. We got a new roof and had to get all new plywood put in. It looks wonderful. Cleanup was thorough!
Very honest, and efficient company Excellent job, exceptional value.
I bought my house last Fall - and this summer contacted Highland Contractors because my neighbor had rave reviews. We decided to do a full roof replacement with a GAF guarantee for 30 years. Chris Powers explained the project and made us feel at ease. They replaced the roof in 2 days! Never thought that could be…
Did a nice good and were very fast with roof replacement. The nicest thing was it only took 1 day and I have a very large roof. Phil was great with the follow up after the install for any loose ends that needed to be addressed. Would recommend.
Thank you to the great crew that worked very hard and efficiently to replace our roof yesterday! They were here bright and early and went to work on our tear off job, they protected our home and landscape and we are very pleased! They took great care to clean up all the debris and this was definitely a professional job, from sales to completion.
Rich and his crew did a full tear off and installation last Wednesday. They arrived early in the morning and were completely done and gone by 3:30. Rich and his entire crew were very professional and truly made a point (many times throughout the day) to ensure everything was satisfactory to me. I couldn't have…
We had a total roof replacement. Our crew of roofers was led by Manny and he was fantastic. The crew was on the roof at 0730 and the tear off and replacement were done in two days. The property was cleaned up to a high degree. Project manager Phil was very helpful.
Highland Contractors was great to work with, they were professional and reliable. Jake and his crew did a wonderful job on my residential flat roof. They were knowledgeable about their trade and executed fine craftsmanship on the project. They were timely, respectful , and communicated well through the project to…
Highland did a great job, Mike came and gave us an honest assessment and estimate and Vinny knocked out the roof repair quick. Highly recommended!
I hired Highland to replace a section of my roof that was leaking, they quoted me to replace all the plywood and roll on roofing (complete tear off.) They came out and tore the existing roll on off and did not replace all the plywood, only patched it. Within a week there was already a new leak. I called and they…
From the start of our process with Chris our estimator we were completely satisfied. Samantha in the office was very friendly and took care of scheduling. Cruz showed up early and was very thorough about making sure we received everything we signed up for. The roofing team worked very hard all day and our roof looks…
In the process of getting several jobs done by Highland. Both Richard & Cruz have been very responsive to questions I have had so far mid project. Had a full tear off and replacement of my shingle roof last week. Jake and Munya just finished a flat roof section in the rear of my house and did an awesome job with…
I highly recommend Highland Contractors! Sales rep Tim Skrip was so friendly, knowledgeable and so great to work with! We had our whole roof replaced and the price was far below anyone else in the area. We also had a fence installed as well. The quality of both jobs was AMAZING.
From our first call to Highland Contractors we were impressed. The crew that installed our new roof worked diligently throughout the day, finishing before rainfall started. They cleaned up the yard and made sure there was no debris left behind from the tear off of the old roof. The project manager, Cruz Mendoza was…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Roof installation | 80 | $14k–$22k |
| Roof repair | 60 | — |
| Roof repair for storm & wind damage | 23 | $2.4k–$18k |
| Roof inspection | 23 | — |
| Gutter installation | 21 | — |
| Roof damage repair | 16 | — |
| Attic venting | 12 | — |
| Gutter repairs | 12 | — |
