How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%59+14.3Value 14%100+14.1Replies to reviews 7%96+6.8Craft & service penalty76−2.4Momentum penalty78−2.2Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCOREHighland Contractors
Rochester, NY · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 35 window replacement services · 4.8★ from 716 Google reviews
Report card
Percentile vs other window replacement services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Highland Contractors for 8 kinds of job.
Highland Contractors for roof installation
Clear ✕All 80 Google reviews tagged “Roof installation”
Highland Contractors did an awesome job. A special thanks to Mike and Steve on communicating daily on what was taking place and when they would be done. The new roof looks awesome. I would highly recommend Highland for your roofing needs.
Vinny was professional and listened to our concerns about our leaking roof. While removing a section of the roof he looked for and found the root cause of the leak and resolved the issue. While working he minimized trash and completely cleaned up after completing the work. We would recommend Highland Contractors.
We had Chad come and give us an estimate, and he walked us through the process very clearly. He was accommodating and addressed all of our concerns and questions. We received estimates from 5 different companies but Highland was the friendliest and most transparent. The crew that did the work was fast and…
Timely installation, excellent workmanship. very good cleanup, minimal disruption to our activities. Crew worked very well together.
Salesperson Denver was an excellent salesperson. Excellent job price was right.
The crew arrived promptly on time and began our new roof. It was a tear off and we had 2 sheets of plywood replaced. Everyone was very friendly and worked diligently to finish the job. It took 2 days for the project to be completed. Each day the crew cleaned everything up and checked for nails in the garden and…
I have had two projects completed by Highland Contractors - a roof replacement and they assisted me with replacing some windows that were under warranty from the manufacturer. We had an extremely positive experience with them in both instances. Would recommend highly for any projects you are considering.
Highland Contractors provided an A++ roofing job from my first call thru completion. I highly recommend them.
We just had Highland Contractors replace our roof, including tear-off of our existing 30-year roof. We couldn't be happier. Our roof is complicated with many peaks, valleys and steep slopes. The crew did an outstanding job and cleaned up afterwards such that you'd never know that they were there. The entire…
We needed a new roof and siding on our home, but didn't know who to contact. This is our home we're talking about. Who was responsive, reliable, responsible, efficient, fair priced, respected and respectful. We met a few different contractors and decided to roll the dice with Highland Contractors. Denver (sales rep)…
I am very pleased with Highland Contractor's group (Dave's Jamaican Crew, Dave, Jeff, Kevin & Long) that did my siding, windows and doors. Excellent workmanship, honest, listened to any requests or concerns that I had and took care of them promptly. Also, cleaned up nicely, when work was completed. On 11-16-23 they…
I couldn't be happier. Highland's crew showed up on time, worked diligently, and finished quickly. After the job was done they meticulously cleaned up after themselves. Our new roof looks great!
Chad visited us for an estimate. He was very professional and easy to talk to.. we went with highland. The install crew was very good also. They took care during the tear out to avoid some of our plantings.
Everyone I talked to at Highland Contractors was very knowledgeable and returned texts/calls promptly. They were wonderful to work with.
Very impressed with workers. They showed up on time and got to work. They finished house and garage roof in 1 day and when they left, they cleaned up so it looked like they were never there. Would recommend Highland Contractors for your job.
Super team from sales to execution!
Professional from start to finish. Chad, Phil and Rich all top notch. Luis and his crew worked like crazy! There were a couple issues at the end; but they were dealt with professionally and immediately. Very happy with this company, highly recommended.
Due to a freak hail storm in June 2022, we had roof and siding damage. Highland Contractors was one of the five different places I called to have an estimate/quote created to repair the damages. Highland was the first to schedule someone to come out pretty much immediately, others never returned my message and…
Jake and Munye are really the flat roof/ rubber roof specialists! They were prompt and efficient. First time I have worked with Highland Contractors and if all their employees are like Jake and Munye, I will be back. Thank you for a nice experience!
Just want to say thanks to Chad and Brendon and his crew. They did an awesome job to get my roof replaced. My wife discovered some issue at the end of the job done. I called Chad and let him know the issue. He relayed it to Brendon who has already left. Brendon returned back in 30 mins to get the issue…
Highland Contractors recently replaced the roof and gutters at the Newman Riga Library. We are extremely pleased with how wonderful the building looks. Every person at Highland was professional and very responsive to any needs we had throughout the project. Special thanks to their amazing team including Rich…
I recently bought a home with a flat/low slope roof that I knew was in bad shape. Becuase these roofs are a bit of a specialty, my biggest concern was having it done right. I consulted with six different contractors about having new insulation, gutters and switching out the material to either EPDM or TPO. Only…
I called around to get a few quotes and several businesses for full roof tear off and replacement. Other companies were also very slow in response. When I called them, Chad, got back to me right away and was able to give me all information right away. He was very professional and my family and I are very happy!…
I called highland contractors to get a quote on my roof that was old and leaking and definitely needed to be replaced. They sent chad over to help me go over what needed to be done. He was very professional and helpful. He made the process stress free. The crew that worked on my roof did a very amazing job. I had a…
Great company to work with and owner communicates with you during the process and doesn't forget about you after the work is completed highly recommended did our roof at the driving school good job!
Very good experience. Salesperson was clear and forthright. Work was scheduled soon and at a time convenient for us. Site supervisor and crew showed on time. Work was done quickly and professionally. Clean-up was terrific, including the gutters (saved us a couple hundred dollars from usual annual cleaning).…
Everyone was very professional and communicated throughout the process. We got a new roof and had to get all new plywood put in. It looks wonderful. Cleanup was thorough!
Very honest, and efficient company Excellent job, exceptional value.
I bought my house last Fall - and this summer contacted Highland Contractors because my neighbor had rave reviews. We decided to do a full roof replacement with a GAF guarantee for 30 years. Chris Powers explained the project and made us feel at ease. They replaced the roof in 2 days! Never thought that could be…
Did a nice good and were very fast with roof replacement. The nicest thing was it only took 1 day and I have a very large roof. Phil was great with the follow up after the install for any loose ends that needed to be addressed. Would recommend.
Thank you to the great crew that worked very hard and efficiently to replace our roof yesterday! They were here bright and early and went to work on our tear off job, they protected our home and landscape and we are very pleased! They took great care to clean up all the debris and this was definitely a professional job, from sales to completion.
Rich and his crew did a full tear off and installation last Wednesday. They arrived early in the morning and were completely done and gone by 3:30. Rich and his entire crew were very professional and truly made a point (many times throughout the day) to ensure everything was satisfactory to me. I couldn't have…
We had a total roof replacement. Our crew of roofers was led by Manny and he was fantastic. The crew was on the roof at 0730 and the tear off and replacement were done in two days. The property was cleaned up to a high degree. Project manager Phil was very helpful.
Highland Contractors was great to work with, they were professional and reliable. Jake and his crew did a wonderful job on my residential flat roof. They were knowledgeable about their trade and executed fine craftsmanship on the project. They were timely, respectful , and communicated well through the project to…
Highland did a great job, Mike came and gave us an honest assessment and estimate and Vinny knocked out the roof repair quick. Highly recommended!
I hired Highland to replace a section of my roof that was leaking, they quoted me to replace all the plywood and roll on roofing (complete tear off.) They came out and tore the existing roll on off and did not replace all the plywood, only patched it. Within a week there was already a new leak. I called and they…
From the start of our process with Chris our estimator we were completely satisfied. Samantha in the office was very friendly and took care of scheduling. Cruz showed up early and was very thorough about making sure we received everything we signed up for. The roofing team worked very hard all day and our roof looks…
In the process of getting several jobs done by Highland. Both Richard & Cruz have been very responsive to questions I have had so far mid project. Had a full tear off and replacement of my shingle roof last week. Jake and Munya just finished a flat roof section in the rear of my house and did an awesome job with…
I highly recommend Highland Contractors! Sales rep Tim Skrip was so friendly, knowledgeable and so great to work with! We had our whole roof replaced and the price was far below anyone else in the area. We also had a fence installed as well. The quality of both jobs was AMAZING.
From our first call to Highland Contractors we were impressed. The crew that installed our new roof worked diligently throughout the day, finishing before rainfall started. They cleaned up the yard and made sure there was no debris left behind from the tear off of the old roof. The project manager, Cruz Mendoza was…
Got a response super quick. Answered all of my questions expertly. They came out a week and half after my initial call and finished the job in 2 days. Quick and easy financing. Very friendly. I'm not a roof expert, but it looks good as far as I can tell. I will update the review if any problems occur, but right now they are a 5/5 to me!
I contracted Highland to replace my old roof along with 6 skylight windows. Highland is a team of professionals who are great to work with. Their 5 years @ 0% financing helps ease the financial burden of major home repairs. I was very happy with the overall experience, and the outcome of the job. The project…
Worked from starr to finish with Chris Powers from highland . Very courteous and professional during the entire job . Answered all my questions and went above and beyond in every way. Highly recommend
Vinny Hoskins does excellent work. Would def have him again if needed.
I’ve had new roofs installed before but the workmanship Vince did was spot on. Good job
Chris was so polite and respectful as was his team! They were efficient were very careful during the tear offs and made sure everything was so clean everyday ! Absolutely amazing service!! Definitely recommend!!!!
Samantha was a pleasure to work with. I’m so happy with new roof and I will recommend highland contractors to everyone I know. Thanks to Samantha’s efforts I will be looking into siding now!
Chris was amazing to work with very timely and organized... made my process a breeze
CRUZ MENDOZA did a very professional job and did it in a timely matter.. would recommend..
Cruz Mendoza did an awesome job. Clean cut valleys , shingles edges cut ✂️ perfect. Highly recommend for all your roofing needs!
Cruz Mendoza did an outstanding job on my roof. Very professional and very knowledgeable.
Dealing with Cruz Mendoza was absolutely a great experience. On time , professional, and extremely knowledgeable. Highly recommended
From the initial request for a inspection until the job was done, Highland Contractors were courteous, professional, and efficient. Chris P. oversaw the project and the workers were extremely skilled and hard working.
Vinny and Jason did a fantastic job and we would definitely recommend them to anyone.
The crew came and were promp and friendly! Samantha was so courteous and helpful to get the ball rolling! Great service!
Looks like a great installation from a distance. Up close it is a different story: gutters have 1" + standing water; gutter leaks; many open areas missing flashing and/or weather seal where roof meets house; and gaps in valley/dormer junction waiting to lend easy access to the attic by squirrels. Company does not return calls.
Highland contractor. Vinny save the day by correcting the imperfections with my roof installation Being skillful fixing the issue and completing them along with improving the final Roof installation outcome. Greatly Satisfied They stood behind there word and got it done!! Thanks
I own a 90 year old house in the city of Rochester and recently discovered a leak in my porch roof. This roof had been replaced with shingles 20 years ago and when Igor from Highland Contractors inspected the problem, he indicated that it's not recommended to use shingles for a roof of that flat pitch. Igor…
I hired Highland early in the year for a PTO flat roof replacement on a upper level of my home and was very pleased with the outcome. Tony was my contact and estimator and he was very responsive to all of my questions and concerns and returned all of my calls. As for the crew, I can't say enough. They were…
I purchased a new Roof. This is one part of a three job installation. Siding and front stone facia still need to be completed once materials arrive. I am very satisfied with the workmanship so far and attention to detail . specifically Chris and Vince have been excellent to work with and their customer service is…
11 years of home ownership and three roofing jobs. The last one was done due to poor quality from the first crew. I have to say that I am VERY satisfied with Tim and his crew at Highland Contractors. They were professional, timely, and CLEAN! I didn't have my yard and bushes covered in old roofing trash as was in…
My husband and I were very happy with the new metal roof that Vince and his team installed on our mid-century modern ranch. Highland Contractors were very professional and completed the project on schedule and on budget. They did a complete tear-off down to the tongue and groove boards and assured that the new roof…
Highland Contractors did a great job replacing our porch roof with a modern rubber (EPMD) roof. Kris Collins led that work and was very professional through the whole tricky job. He and Igor also inspected and did minor repairs to the rubber flat roof that Highland installed ten years ago. They've come out and done…
The guys were awesome any thing they found bad they would come down and show pics and explain
The speed, quality, and value of this roof tear-off and installation were truly impressive. The sales rep, Samer, was highly informative and responsive to all my questions and concerns within minutes, right until the job was done. He didn’t try to sell me things I didn’t need and he was extremely competitive with…
Thank You Highland Contractors for a job well done. Vinnie Hoskins and Jon Ortis did a fabulous job re-roofing and repairing squirrel damage on the garage. The fascia and soffit repair done by Vinnie looks beautiful and it’s ready to be painted. I look at the finished job every day and give those guys a personal…
Everyone we have dealt with has been kind, courteous and professional from Samer-the sales person, to Jesse Northrop the operations manager, and Chris Powers also in customer service. The real STARS were Chino and his crew. This team of 3 men and one women worked from sun up to past sun down for 2 days to get our…
Highland Contractors has been an absolute pleasure to work with. Their pricing is competitive and their quality of work is superior. Phil has always been easy to work with and was accommodating in some of my requests with the project timeline. I highly recommend Highland Contractors!
I wanted a partial roof replacement for my sun porch. I called a few companies and they won't do it unless its a full roof installation. This company was willing to meet what I only needed. They were extremely attentive to accuracy and detail.
From estimate to finished roof, this team was amazing. They followed up several times before work started. Only a week after estimate I have a beautiful new roof. The construction team was on time and respectful at all times.
Called Highland in the middle of winter for a roof leak on a flat roof. Entire flat roof needed to be ripped out and new one installed. Very shaky on the communication side to start but I also know they had their hands full with winter repairs and everything else esp during a pandemic. Kris C sent me pictures of…
Very professional very courteous very awesome cleanup job. roof looks fantastic really happy did walk through and review with chris powers
Jeff showed up as promised and went above and beyond, would definitely recommend him and Highland in the future
Highland Contractors has replaced my roof, painted my house; repaired siding and installed a fence. All of it was done very well. I just got a 12 foot tall swing installed and it is awesome. Joe and Damian did a great job making it exactly like I wanted.
From quote to cleanup, Highland was detailed, efficient, and professional. Bryan let us know exactly what we would expect and worked within our insurance claim. A great crew took two days to do a complete tear-off and replacement. We were kept up to date with a customized job calendar and received frequent check-ins via phone and email. Class act.
From the first initial phone call with Crystal, everyone at Highland Contractors was a pleasure to deal with, especially Ryan and Dominic. Great customer service. They worked with us every step of the way through our insurance claim for a complete roof replacement and followed up when the job was completed. They…
Excellent work done on time. Highly professional. Great attention to details in a fairly large roofing work. Will use again. Owner is a pleasure to deal with.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Roof installation | 80 | $14k–$22k |
| Roof repair | 60 | — |
| Roof repair for storm & wind damage | 23 | $2.4k–$18k |
| Roof inspection | 23 | — |
| Gutter installation | 21 | — |
| Roof damage repair | 16 | — |
| Attic venting | 12 | — |
| Gutter repairs | 12 | — |
