How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%59+14.3Value 14%100+14.1Replies to reviews 7%96+6.8Craft & service penalty76−2.4Momentum penalty78−2.2Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCOREHighland Contractors
Rochester, NY · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 35 window replacement services · 4.8★ from 716 Google reviews
Report card
Percentile vs other window replacement services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Highland Contractors for 8 kinds of job.
Highland Contractors for roof repair
Clear ✕All 60 Google reviews tagged “Roof repair” · showing 20
Easy scheduling, friendly staff, gave us good explanations of what was going on and we ended up needing a smaller repair than originally thought and they did a great job!
I had contacted Highland Contractors for an estimate and did not have to wait long at all. Jason came out and I could tell he was VERY familiar with the gutter work I wanted done. He also offered his opinion on our roof work another contractor did, which was very helpful. He also helped me in getting my insurance…
We had Chad come and give us an estimate, and he walked us through the process very clearly. He was accommodating and addressed all of our concerns and questions. We received estimates from 5 different companies but Highland was the friendliest and most transparent. The crew that did the work was fast and…
Hired for a exterior home repairs and neither Graves Bros could do the work correctly! Certainly not Rochester best!
I would most definitely recommend Highland Contractors for all your roofing needs. They were professional and efficient. Their communication was excellent. They made sure I understood everything. I was highly impressed with their “flat roof crew”. The quality of their work and performance was a major relief for me.…
Very impressed with workers. They showed up on time and got to work. They finished house and garage roof in 1 day and when they left, they cleaned up so it looked like they were never there. Would recommend Highland Contractors for your job.
A great company to work with Very clean and for professional and does amazing work!!!!
Highland was fast, professional and pleasant to work with!
Jake and Munye came out to my property and quickly, efficiently, and most importantly professionally located, repaired, and cleaned up multiple areas. I was not only shown the area but also sent pictures for my records which is super convenient. The leak is stopped and my residents are happy. Now I can finish my job…
I called highland contractors to get a quote on my roof that was old and leaking and definitely needed to be replaced. They sent chad over to help me go over what needed to be done. He was very professional and helpful. He made the process stress free. The crew that worked on my roof did a very amazing job. I had a…
Very please with the work that was done? Professional job and the Forman Rich Mathis and crew were polite detailed to the job that needed to be done!! Thank you
Highland did a great job, Mike came and gave us an honest assessment and estimate and Vinny knocked out the roof repair quick. Highly recommended!
I hired Highland to replace a section of my roof that was leaking, they quoted me to replace all the plywood and roll on roofing (complete tear off.) They came out and tore the existing roll on off and did not replace all the plywood, only patched it. Within a week there was already a new leak. I called and they…
From the salesperson Chris to the Office staff everything was smooth and top notch, I was surprised how well they communicated with me, crew was on-time, work was performed quickly and efficiently and they cleaned up after themselves, all around professional job and company ! I highly recommend and will hire Highland again in the future...
Hired Highland Contractors to repair and fix a drainage problem at my front door portico. Initially, I was not satisfied with the work as executed. A different team -Jesse and Jake - came out and did the work again and it was done professionally and to my satisfaction. Jake worked long hours and took pride in…
Vince Hoskins, did a great job on replacing the shingles on shed would recommend Vince and Highland to anyone!!!!
Got a response super quick. Answered all of my questions expertly. They came out a week and half after my initial call and finished the job in 2 days. Quick and easy financing. Very friendly. I'm not a roof expert, but it looks good as far as I can tell. I will update the review if any problems occur, but right now they are a 5/5 to me!
I used highland contractors for my roof damage after a bad windstorm knocked down a big pine tree on my roof, so far I am very pleased with how responsive, courteous and professional these guys are, especially Will Reidy and Steve D. Those two guys came out the first day the tree fell and quickly put a tarp up to…
Outstanding customer service and professionalism. From start to finish everyone was a pleasure to work with. Their cost for repair was competitive, front office staff was super friendly, and Cruz and his partner were really knowledgeable and incredibly professional and friendly. Could not be happier with the services I received.
Most of the services are not listed, but we had repairs done to the chimney base, soffit, and dormer base, and metal work done on the eves. Despite the scheduling delay caused by COVID, we were super pleased with everyone with whom we had contact: Igor, Samantha, Jason, Will, and even Phil, the owner! Thanks, Highland Contractors!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Roof installation | 80 | $14k–$22k |
| Roof repair | 60 | — |
| Roof repair for storm & wind damage | 23 | $2.4k–$18k |
| Roof inspection | 23 | — |
| Gutter installation | 21 | — |
| Roof damage repair | 16 | — |
| Attic venting | 12 | — |
| Gutter repairs | 12 | — |
