How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%59+14.3Value 14%100+14.1Replies to reviews 7%96+6.8Craft & service penalty76−2.4Momentum penalty78−2.2Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCOREHighland Contractors
Rochester, NY · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 35 window replacement services · 4.8★ from 716 Google reviews
Report card
Percentile vs other window replacement services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Highland Contractors for 8 kinds of job.
Highland Contractors for roof repair
Clear ✕All 60 Google reviews tagged “Roof repair”
Easy scheduling, friendly staff, gave us good explanations of what was going on and we ended up needing a smaller repair than originally thought and they did a great job!
I had contacted Highland Contractors for an estimate and did not have to wait long at all. Jason came out and I could tell he was VERY familiar with the gutter work I wanted done. He also offered his opinion on our roof work another contractor did, which was very helpful. He also helped me in getting my insurance…
We had Chad come and give us an estimate, and he walked us through the process very clearly. He was accommodating and addressed all of our concerns and questions. We received estimates from 5 different companies but Highland was the friendliest and most transparent. The crew that did the work was fast and…
Hired for a exterior home repairs and neither Graves Bros could do the work correctly! Certainly not Rochester best!
I would most definitely recommend Highland Contractors for all your roofing needs. They were professional and efficient. Their communication was excellent. They made sure I understood everything. I was highly impressed with their “flat roof crew”. The quality of their work and performance was a major relief for me.…
Very impressed with workers. They showed up on time and got to work. They finished house and garage roof in 1 day and when they left, they cleaned up so it looked like they were never there. Would recommend Highland Contractors for your job.
A great company to work with Very clean and for professional and does amazing work!!!!
Highland was fast, professional and pleasant to work with!
Jake and Munye came out to my property and quickly, efficiently, and most importantly professionally located, repaired, and cleaned up multiple areas. I was not only shown the area but also sent pictures for my records which is super convenient. The leak is stopped and my residents are happy. Now I can finish my job…
I called highland contractors to get a quote on my roof that was old and leaking and definitely needed to be replaced. They sent chad over to help me go over what needed to be done. He was very professional and helpful. He made the process stress free. The crew that worked on my roof did a very amazing job. I had a…
Very please with the work that was done? Professional job and the Forman Rich Mathis and crew were polite detailed to the job that needed to be done!! Thank you
Highland did a great job, Mike came and gave us an honest assessment and estimate and Vinny knocked out the roof repair quick. Highly recommended!
I hired Highland to replace a section of my roof that was leaking, they quoted me to replace all the plywood and roll on roofing (complete tear off.) They came out and tore the existing roll on off and did not replace all the plywood, only patched it. Within a week there was already a new leak. I called and they…
From the salesperson Chris to the Office staff everything was smooth and top notch, I was surprised how well they communicated with me, crew was on-time, work was performed quickly and efficiently and they cleaned up after themselves, all around professional job and company ! I highly recommend and will hire Highland again in the future...
Hired Highland Contractors to repair and fix a drainage problem at my front door portico. Initially, I was not satisfied with the work as executed. A different team -Jesse and Jake - came out and did the work again and it was done professionally and to my satisfaction. Jake worked long hours and took pride in…
Vince Hoskins, did a great job on replacing the shingles on shed would recommend Vince and Highland to anyone!!!!
Got a response super quick. Answered all of my questions expertly. They came out a week and half after my initial call and finished the job in 2 days. Quick and easy financing. Very friendly. I'm not a roof expert, but it looks good as far as I can tell. I will update the review if any problems occur, but right now they are a 5/5 to me!
I used highland contractors for my roof damage after a bad windstorm knocked down a big pine tree on my roof, so far I am very pleased with how responsive, courteous and professional these guys are, especially Will Reidy and Steve D. Those two guys came out the first day the tree fell and quickly put a tarp up to…
Outstanding customer service and professionalism. From start to finish everyone was a pleasure to work with. Their cost for repair was competitive, front office staff was super friendly, and Cruz and his partner were really knowledgeable and incredibly professional and friendly. Could not be happier with the services I received.
Most of the services are not listed, but we had repairs done to the chimney base, soffit, and dormer base, and metal work done on the eves. Despite the scheduling delay caused by COVID, we were super pleased with everyone with whom we had contact: Igor, Samantha, Jason, Will, and even Phil, the owner! Thanks, Highland Contractors!
Hired Highland to find a leak in my roof. Cruz came out fixed it on the spot. Price was reasonable. Satisfied customer. Would highly recommend.
Vinny Hoskins does excellent work. Would def have him again if needed.
Chris was so polite and respectful as was his team! They were efficient were very careful during the tear offs and made sure everything was so clean everyday ! Absolutely amazing service!! Definitely recommend!!!!
Chris ran our roof project he was really professional and has a great eye for detail
Chris is the main man over at highland worked with him and he was respectful on time and he killed it would definitely hire him again
I highly recommend Highland contractors. We've worked with their man Vince many times and his work is always outstanding.
I needed a quick roof repair around my chimney, Cruz was very knowledgeable about what I needed and even caught a part of my fascia that was installed wrong on my house, and fixed that too. Professional and nice, went above and beyond on a simple repair.
Big thank you to Cruz! He came out in a timely manner and repaired my roof. My expectations were exceeded. He does great work and is professional and courteous! Highly recommend!
My roof was leaking.Cruz Mendoza came out found the leak in 20 mins. I had two other companies unable to locate the leak.
Vincent Hoskins did amazing work for us
The crew came and were promp and friendly! Samantha was so courteous and helpful to get the ball rolling! Great service!
Looks like a great installation from a distance. Up close it is a different story: gutters have 1" + standing water; gutter leaks; many open areas missing flashing and/or weather seal where roof meets house; and gaps in valley/dormer junction waiting to lend easy access to the attic by squirrels. Company does not return calls.
Tony quoted our replacement chimney flashing due to a roof leak. Flashing was done nicely by their team, however leak was persistent. I called and they came to reassess the cause of the recurrent leak. They made repairs they thought necessary at the time. My husband and I ended up finding the leak and Tony from…
Samer, Kate, Vinnie and Akim did a wonderful job for us. Everyone is very professional, thoughtful and kind. Vinnie and Akim were meticulous and thorough in the way they approached and completed the job. We would have them work on any related project again, and we will be sure to recommend them to all of our family and friends.
I own a 90 year old house in the city of Rochester and recently discovered a leak in my porch roof. This roof had been replaced with shingles 20 years ago and when Igor from Highland Contractors inspected the problem, he indicated that it's not recommended to use shingles for a roof of that flat pitch. Igor…
11 years of home ownership and three roofing jobs. The last one was done due to poor quality from the first crew. I have to say that I am VERY satisfied with Tim and his crew at Highland Contractors. They were professional, timely, and CLEAN! I didn't have my yard and bushes covered in old roofing trash as was in…
Highland Contractors did a great job replacing our porch roof with a modern rubber (EPMD) roof. Kris Collins led that work and was very professional through the whole tricky job. He and Igor also inspected and did minor repairs to the rubber flat roof that Highland installed ten years ago. They've come out and done…
Today Vince and Jonathan came to do needed repair work around the chimney due to leaking water. They were friendly, respectful, on time and did a thorough job! It was a pleasure working with them:-)
Let’s start with I am a new homeowner. After significant icicles last winter I decided I needed to do something about it. Not sure if it was an insulation issue or a ventilation issue, I wanted a company that did both. I called Highland contracting, Richard Schultz came out, on time, and gave me an assessment. He…
Vince and crew were stellar in their quality and workmanship. After job cleanup was excellent. Not even a nail left on the ground. Professional attitudes by all was exceptional. I would not hesitate in recommending Highland Contractors and Vince for this or other needed services.
Work was quick, looks well-done, definitely fixed the leaks in my roof.
Vinny and Jason came out and removed the cupola from our house which was rotting and causing the underlying plywood to rot. They replaced the plywood and installed ridge venting across the two main sections of our home and replaced all tile work with perfectly matching tiles. They were very personable, hardworking…
Joe was amazing! Showed up on time, did an excellent job, and reviewed the job to make sure he did not miss anything. Highly recommend Joe!
Highland Contractor installed a bathroom vent on roof , outstanding job ! i am a VERY fussy and would highly recommend Highland Contractor to anyone that wants a job done right.
The repair crew did a great job on our roof water leak project, including: removal and re-installing of exterior chimney pipe, removal and replacement of vinyl siding and roof shingles. Ice shield and flashing were added along with repositioning of new weather cap and boot. The entire area was cleaned up perfectly…
Phil was very responsive to our request for a quote. His team arrived on-time and as scheduled. Vince and Akeem did a great job! They were very polite and professional, stayed until the job was done in one day and did a great job cleaning up. Thanks guys! We’d call you again and have already recommended you to our friends!
Repair was done to chimney flashing and associated roofing, which was done well by Vince from Highland. Also had two lower roof re-done by Vince and his crew - they did an excellent job!
My roof was leaking, and although I was not scheduled for a repair for about two weeks, Igor came over to quickly patch the suspect area when rain was predicted a couple of days after my inspection/estimate--that was going "above & beyond", and was incredibly nice. Chris & Andy arrived on schedule to complete the…
Excellent work for from start to finish. Ryan and Dominic were very polite and professional, They answered all my questions. Vince and the crew that came were very nice and polite. When the roof was done all the debri was cleaned up. My roof looks great, I would recommend Highland Contractors to anyone needing a roof.
Jim roberts did a outstanding job for us he was very professional he paid attention to i recommend him highly
Tony and the team @ Highland Contracts were great. Tony took the time to listen and understand some of the concerns I needed addressed. He provided recommendations and potential solutions we could implement. The foreman and the crew did a great job. The foreman answered my questions and pointed out how they…
Vince did a great job getting our roof in shape for winter and solving a tricky gutter situation.
This is the second time we’ve used Highland Contractors. They were able to actually do the repairs ahead of schedule. The tech was very polite and professional. We will use them again.
Ryan and Dominic went above and beyond for me. I am so impressed with their dedication and skills with negotiating with my insurance company. Ryan was so professional but firm when dealing with the claims adjuster and getting my needs met. I am telling everyone to go to Highland contractors.
I was very pleased with Highland Contractors. RJ was extremely professional, fixed shingles on our roof and some trim on the front of the house. It's not always easy to get contractors to come work on smaller projects, I'll definitely hire Highland to help with larger projects in the future.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Roof installation | 80 | $14k–$22k |
| Roof repair | 60 | — |
| Roof repair for storm & wind damage | 23 | $2.4k–$18k |
| Roof inspection | 23 | — |
| Gutter installation | 21 | — |
| Roof damage repair | 16 | — |
| Attic venting | 12 | — |
| Gutter repairs | 12 | — |
