How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%59+14.3Value 14%100+14.1Replies to reviews 7%96+6.8Craft & service penalty76−2.4Momentum penalty78−2.2Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCOREHighland Contractors
Rochester, NY · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 35 window replacement services · 4.8★ from 716 Google reviews
Report card
Percentile vs other window replacement services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Highland Contractors for 8 kinds of job.
Highland Contractors for roof repair for storm & wind damage
Clear ✕All 23 Google reviews tagged “Roof repair for storm & wind damage” · showing 20
Total Ridge Cap Replacement: Fully Satisfied. Highland Contractors completed the work in one day. The entire process (bid through implementation) was handled efficiently and professionally. Project definition, quotation and contracting process was efficient. Options were clearly presented with costs detailed. Clear…
Chad came onsite to give a quote, was very personable and up front. Made the decision making easy. Michael Clingerman was the site supervisor. There were some delays and rescheduling that occured, those things happen, what doesn't always happen is open communication. I really appreciate Michael being in constant…
We needed a new roof and siding on our home, but didn't know who to contact. This is our home we're talking about. Who was responsive, reliable, responsible, efficient, fair priced, respected and respectful. We met a few different contractors and decided to roll the dice with Highland Contractors. Denver (sales rep)…
From the initial meeting with Denver to the on-site work overseen by Brandon, Highland contractors did a phenomenal job on our roof repair. Because of employees like these guys, I highly recommend them!
Jake and Munye came out to my property and quickly, efficiently, and most importantly professionally located, repaired, and cleaned up multiple areas. I was not only shown the area but also sent pictures for my records which is super convenient. The leak is stopped and my residents are happy. Now I can finish my job…
Highland Contractors are a great company to work with. They were responsive, informative and timely. The roofing crew was fast and efficient. And the Siding Crew was awesome! Great work and I would use them again in the future if needed.
They worked for 4 hours a day, including lunch. They left work incomplete despite a forecast for a major wind storm. Which competely ripped off the underlayment which banged off windows and the house for 3 days. Then call back with and have an atitiude about it. Horrible customer service.
Great service. Jude came and replaced the siding that was ripped off during the blizzard. He was a very friendly person, professional, fast and did a great job.
Highland did a great job, Mike came and gave us an honest assessment and estimate and Vinny knocked out the roof repair quick. Highly recommended!
I used highland contractors for my roof damage after a bad windstorm knocked down a big pine tree on my roof, so far I am very pleased with how responsive, courteous and professional these guys are, especially Will Reidy and Steve D. Those two guys came out the first day the tree fell and quickly put a tarp up to…
After all the snow in late January and early February, Cruz and a co-worker came on site to repair wind damage to a facia 40 feet high! They were personable, professional and knowledgable and quality work was their focus.Great guys! I'll use Highland again!
Worked with P. Romeo. Had some damage from a previous windstorm, they got it done fast, did a great job, and were super awesome about being professional and working with my schedule. Thanks so much!
Jake and Ray came this frigid morning to remove ice damming on the corner of our house. Jake called us to let us know he and Ray were on their way, spoke to me when they arrived to find the source of the damming and went to work. They were both very efficient and got rid of the ice buildup. We highly recommend their work.
After the wind storm I noticed we were missing a bunch of shingles. So I contacted highland contractors they were very professional. They sent out their service tech Cruz which was also very professional! Repaired my roof quickly, and answered all my questions! Will use highland contractors for further projects!
my family’s roof had suffered damage due to the last wind storm we had. we had gotten a repair done by Cruz, he did an amazing job. we were very happy with how professional and efficient he was. Made the process so easy for my family and i, amazing quality and outstanding job! Thank you Cruz!
I had a very professional experience with highland contractors we worked with Cruz Mendoza. His attention to to detail was awesome and the job was done in a timely manner wouldnt ever use anyone but highland,these guys are the real deal.
When I called Highland contractors and explained that I had a roof leak, they were right out to take care of the issue. the owner came out to assess the leak and then Kris came to correct the issue. Kris talked me through what he saw that was causing the issue and fixed it the same day he came. I recommend them to anyone that has any roofing needs
Following a nasty wind storm that tore off a portion of my siding and many of my roof tiles, I reached out to multiple contractors for quotes. Dominic from Highland Contractors was quick to get back to me, and was out within a couple days to look at the situation. He quickly determined insurance could help and went…
Had three ceiling leaks due to ice dams. Vince came out first thing in the morning and did a great job removing snow and ice from roof and gutters. Thank you!
I had a large build-up of ice dams on my roof this year, a couple of which were causing leaks inside my home. I've used Highland before to help me out here and today Vinny was here and did a great job. Ice broken down and safe chemicals melting the rest. What was impressive is how quickly Highland was able to get here because it was time-sensitive.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Roof installation | 80 | $14k–$22k |
| Roof repair | 60 | — |
| Roof repair for storm & wind damage | 23 | $2.4k–$18k |
| Roof inspection | 23 | — |
| Gutter installation | 21 | — |
| Roof damage repair | 16 | — |
| Attic venting | 12 | — |
| Gutter repairs | 12 | — |
