Analyzing 10,151,58410.2M ReviewsFor 28,77528.8K Experts

Experts Reviews · Company report
Highland Contractors logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%59+14.3Value 14%100+14.1Replies to reviews 7%96+6.8Craft & service penalty76−2.4Momentum penalty78−2.2Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE

Highland Contractors

Rochester, NY · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 35 window replacement services · 4.8★ from 716 Google reviews

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Report card

Percentile vs other window replacement services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Highland Contractors is better than 83% of window replacement services.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Highland Contractors is better than 59% of window replacement services.C
59
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Highland Contractors is better than 76% of window replacement services.B
76
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Highland Contractors is better than 100% of window replacement services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Highland Contractors is better than 78% of window replacement services.B
78
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Highland Contractors is better than 96% of window replacement services.A
96

Reviews for your job

Customers hired Highland Contractors for 8 kinds of job.

Highland Contractors for skylight installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Skylight installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 5

All 9 Google reviews tagged “Skylight installation”

Paul10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I contracted Highland to replace my old roof along with 6 skylight windows. Highland is a team of professionals who are great to work with. Their 5 years @ 0% financing helps ease the financial burden of major home repairs. I was very happy with the overall experience, and the outcome of the job. The project…

Roof installationSkylight installation+ Responsiveness+ Punctuality+ Quality
ILocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Phil was quick to respond to my issue with ice on my roof. His crew, Ray & Jake did an outstanding job. I am so appreciative of them coming out on a Saturday after in freezing cold weather to help me out. Ray & Jake were professional and polite and got the job done! Will be using Highland again!!

Skylight installation+ Responsiveness+ Punctuality+ Quality
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Everyone we dealt with was friendly and professional. The quality of the work by Jason was outstanding. They are an easy company to do business with.

Skylight installation+ Quality+ Professionalism
Paul6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We are extremely pleased with not only the 2 skylights that we had installed, but were very impressed by the installers who took great care to not create a mess as they cut two holes in the roof. They also took care to make sure furniture was covered and carefully cleaned up each day on the job. Vince return on the…

Skylight installation+ Responsiveness+ Punctuality+ Quality
Paul2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I purchased a new Roof. This is one part of a three job installation. Siding and front stone facia still need to be completed once materials arrive. I am very satisfied with the workmanship so far and attention to detail . specifically Chris and Vince have been excellent to work with and their customer service is…

Roof installationSkylight installation+ Responsiveness+ Punctuality+ Quality
David6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Highland Contractors did a great job replacing our porch roof with a modern rubber (EPMD) roof. Kris Collins led that work and was very professional through the whole tricky job. He and Igor also inspected and did minor repairs to the rubber flat roof that Highland installed ten years ago. They've come out and done…

Roof inspectionRoof installationRoof repair+ Quality+ Professionalism+ Value
Debra2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

I would like to thank Vinny and Jake for the work done on my skylights today. They did an amazing job. They work efficiently and are friendly. I would l would highly recommend them!

Skylight installation+ Responsiveness+ Punctuality+ Quality
Christopher10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Tony and the team @ Highland Contracts were great. Tony took the time to listen and understand some of the concerns I needed addressed. He provided recommendations and potential solutions we could implement. The foreman and the crew did a great job. The foreman answered my questions and pointed out how they…

Gutter repairsRoof repairSkylight installation+ Quality+ Professionalism
Renato2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Excellent work done on time. Highly professional. Great attention to details in a fairly large roofing work. Will use again. Owner is a pleasure to deal with.

Gutter installationRoof installationSkylight installation+ Responsiveness+ Punctuality+ Quality

Price

$6.7k-55% vs typical window replacement services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 63%Overpriced 0%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Roof installation80$14k–$22k
Roof repair60—
Roof repair for storm & wind damage23$2.4k–$18k
Roof inspection23—
Gutter installation21—
Roof damage repair16—
Attic venting12—
Gutter repairs12—

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