Analyzing 10,161,41810.2M ReviewsFor 28,81228.8K Experts

Experts Reviews · Company report
Highland Contractors logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%59+14.3Value 14%100+14.1Replies to reviews 7%96+6.8Craft & service penalty76−2.4Momentum penalty78−2.2Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE

Highland Contractors

Rochester, NY · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 35 window replacement services · 4.8★ from 716 Google reviews

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Report card

Percentile vs other window replacement services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Highland Contractors is better than 83% of window replacement services.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Highland Contractors is better than 59% of window replacement services.C
59
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Highland Contractors is better than 76% of window replacement services.B
76
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Highland Contractors is better than 100% of window replacement services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Highland Contractors is better than 78% of window replacement services.B
78
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Highland Contractors is better than 96% of window replacement services.A
96

Reviews for your job

Customers hired Highland Contractors for 8 kinds of job.

Highland Contractors for skylight repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Skylight repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 3

All 7 Google reviews tagged “Skylight repair”

Steve5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I received multiple quotes for my roofing project. I really appreciated Chris as a sales rep. He was professional, courteous, and not pushy. After speaking with him I thought about my project and the next day I decided I wanted to do the whole house instead of just 3/4 of it. That was my decision and he did not…

Attic ventingRoof damage repairRoof inspection+ Responsiveness+ Punctuality+ Quality
Jordan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Greg fixed and replaced my ceiling window like a true legend. Super fast, looks like gem after!

Skylight repair+ Quality+ Professionalism
Sara5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

they answered all my questions when helping with my skylight and ventilation. Greg Humphrey was very knowledgeable and precise and really knows his stuff. would absolutely recommend these guys!

Attic ventingSkylight repair+ Responsiveness+ Professionalism+ Value
hgorton14141 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Greg is an absolute gem and a pleasure to deal with. Very professional and courteous, my skylight has never looked better.

Skylight repair+ Responsiveness+ Professionalism
Greg2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Work done by Greg Humphrey, exceptional

Skylight repair+ Responsiveness+ Punctuality+ Quality
TomLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My man Vinnie saved the day and fixed my leaky skylight, the right way. I was super impressed with his attention to detail and his ability to explain the issue I was experiencing. I seriously can't wait for an opportunity to recommend Highland Contractors, from the office staff to the laborers, you guys should be…

Skylight repair+ Responsiveness+ Quality+ Professionalism
David6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Highland Contractors did a great job replacing our porch roof with a modern rubber (EPMD) roof. Kris Collins led that work and was very professional through the whole tricky job. He and Igor also inspected and did minor repairs to the rubber flat roof that Highland installed ten years ago. They've come out and done…

Roof inspectionRoof installationRoof repair+ Quality+ Professionalism+ Value

Price

$6.7k-55% vs typical window replacement services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 63%Overpriced 0%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Roof installation80$14k–$22k
Roof repair60—
Roof repair for storm & wind damage23$2.4k–$18k
Roof inspection23—
Gutter installation21—
Roof damage repair16—
Attic venting12—
Gutter repairs12—

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