Analyzing 7,421,7237.4M ReviewsFor 20,96821K Experts

Experts Reviews · Company report
Highland Park Pet Hospital logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%72+17.5Value 14%79+11.2Replies to reviews 7%74+5.2Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE

Highland Park Pet Hospital

West Valley City, UT · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 26 pet hospice · 4.8★ from 124 Google reviews

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Report card

Percentile vs other pet hospice (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Highland Park Pet Hospital is better than 82% of pet hospice.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Highland Park Pet Hospital is better than 72% of pet hospice.B
72
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Highland Park Pet Hospital is better than —% of pet hospice.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Highland Park Pet Hospital is better than 79% of pet hospice.B
79
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Highland Park Pet Hospital is better than 100% of pet hospice.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Highland Park Pet Hospital is better than 74% of pet hospice.B
74

Reviews for your job

Customers hired Highland Park Pet Hospital for 1 kinds of job.

Highland Park Pet Hospital for large animals

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Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 70/100.How Job match is calculatedBuilt only from reviews Google tagged “Large animals”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 8
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Large animals”

SandyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I've been taking my dog to Highland Park Pet Hospital for over 4 years, and I highly recommend them! Dr. Bayliff and her staff are attentive, competent and kind, and my dog Rosie LOVED them. She would be excited to go to the vet! They are an informed and bright team, which helped my dog be as healthy as she could,…

Reasonable priceLarge animals
TimLocal Guide · 209 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

I found Dr. Bayliff and the Highland Park Pet Hospital staff to be knowledgeable, polite, very organized and concerned for the welfare of my boy Phoenix. While many veterinary clinics feel institutional, Highland Park pet hospital is warm, caring and friendly. They are also efficient. I've never sat in the lobby…

Great priceLarge animals
Jen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

This is one of the BEST vets I have worked with in a long time! It's privately owned and you can feel that in the service you receive. There are not long wait times to get an appointment, prices feel fair, and she is genuinely honest when giving her opinion. I started bringing my chocolate lab to her as soon as she…

Reasonable priceLarge animals
Jon5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Took Poppy, my new puppy to Highland Park Pet Hospital recently. They went the extra mile to make sure it was a positive experience for her. Dr. Bayliff and her posey distracted Poppy with a made for her pup cup while they examined and inoculated the precious little beast. Very insightful and thoughtful.

Reasonable priceLarge animals
AnnaLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Highly recommend this vet clinic! Staff is friendly and knowledgeable and helpful. Affordable prices, also accept care credit. Availability of medications and food. A lot of services provided. Easy to schedule appointments. Good location. Clean.

Reasonable priceLarge animals
ChristopherLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

This is the most current and caring Vet in the SLC area. I am glad to take my fur family here. Cannot recommend enough.

Reasonable priceLarge animals

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 5%Reasonable 95%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Large animals6—

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