Veterinarian · West Valley City, UT · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%72+17.5Value 14%79+11.2Replies to reviews 7%74+5.2Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 26 pet hospiceiPosition by Experts Score among all companies we track in this category. · better than 76%
4.8★★★★★124 Google reviews · 24 photos
95%five-star reviews
4.80★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Highland Park Pet Hospital 4.8 out of 5 based on 124 reviews, with the owner responding to 98% of them. Most customers praise the staff for their kindness, thorough communication, and efficient scheduling, noting that appointments rarely feel rushed and follow-up contact is common. However, lower-rated reviews highlight concerns regarding high costs for specific procedures, poor communication during scheduling conflicts, and occasional complaints about cleanliness or long wait times in the lobby.
Google rating: 4.8 out of 5 from 124 reviews (95% five-star).
Reviews on this page: 124 Google reviews (109 with written comments, 20 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 21, 2026.
Service: Pet Hospice serving West Valley City, Utah.
Data from Google, last updated October 25, 2026.
Score profile vs other pet hospice
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Highland Park Pet HospitalPet Hospice median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Highland Park Pet Hospital: 82/100 on this factor. Category median: 70.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Highland Park Pet Hospital: 72/100 on this factor. Category median: 58.B
72
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Highland Park Pet Hospital: 79/100 on this factor. Category median: 70.B
79
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Highland Park Pet Hospital: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Highland Park Pet Hospital: 74/100 on this factor. Category median: 45.B
74
Bar = this company · dark tick = category median.
Star ratings
124 Google reviews we collected
4.8of 5
5 stars11895%
4 stars00%
3 stars00%
2 stars22%
1 star43%
Praise vs complaints
Phrases our text analysis found in 109 written reviews
93%praise
Praise18993%
Complaints157%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price15%
Reasonable1895%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7738%
Would recommend3819%
Speed & response2211%
Quality & results2010%
Price & value178%
Honesty & trust168%
Communication147%
What customers talk about
We read 109 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Bayliff and her whole team were incredibly kind and thorough.”
“Highly recommend if you are searching for a new vet.”
“That they made a mistake I wouldn't recommend anybody to go to this company I don't like to say things like that but unfortunately this is the case.”
“I love being able to text questions or to reschedule, the team is always very quick and responsive.”
“We needed a team that was willing to go slow with him, support him with the correct medications and procedures, and Highland came though.”
“The entire staff was super friendly and made his first visit a great experience so that he won’t fear coming back, but should enjoy it instead.”
“I stated the great qualities and the awful qualities and all were genuine circumstances.”
“We have had other vets ask us to do unnecessary tests, and Highland Park has always been very honest and fair.”
“I also was charged an extra $35 for my kitties monthly Solensia injection because they are a quote "hospital"!”
“Honestly, everyone there is so kind, welcoming, and genuinely cares about both the pets and their owners.”
“Their communication is also unbeatable, after appointments they send follow up emails asking about how it is going.”
People customers mention
Bayliff41 reviews
Vet6 reviews
Brandi4 reviews
Talon3 reviews
Vets3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Highland Park Pet Hospital for 1 kind of job. Pick one to see what they paid and said.
Jennifer10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
My friend referred Dr. Bayliff and Highland Park Vet hospital, and I'm so glad she did. I was looking for a new vet and Dr. Bayliff and her whole team were incredibly kind and thorough. They have a great process for making dogs feel as comfortable as possible, and both the vet tech and Dr. Bayliff took a lot of time…
Rosemary7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
A highly skilled and friendly organization that cares about your pet. Highly recommend if you are searching for a new vet. Clinic.
Reasonable price
Sarah11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★
AVOID. Brought our healthy vaxxed playful 5 mo old male kitten to be neutered and he died on the table. The kids are distraught. They had no explanation or apology. Avoid at at all costs.
PaytonLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I absolutely love highland park pet hospital!! My cats love them too. The appointments don't feel rushed and they really take the time to listen and answer questions. Their communication is also unbeatable, after appointments they send follow up emails asking about how it is going. The vet tech Jake is so kind,…
SandyLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I've been taking my dog to Highland Park Pet Hospital for over 4 years, and I highly recommend them! Dr. Bayliff and her staff are attentive, competent and kind, and my dog Rosie LOVED them. She would be excited to go to the vet! They are an informed and bright team, which helped my dog be as healthy as she could,…
Reasonable priceLarge animals
Esther4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Dr Bayliff is a wonderful vet. She spent quality time with me and my a dog to solve his health problems. The tecs are also friendly and helpful.
My friend referred Dr. Bayliff and Highland Park Vet hospital, and I'm so glad she did. I was looking for a new vet and Dr. Bayliff and her whole team were incredibly kind and thorough. They have a great process for making dogs feel as comfortable as possible, and both the vet tech and Dr. Bayliff took a lot of time getting to know my dog, answering questions, and providing thoughtful care.
Rosemary Hillyerd7 reviewsiTotal number of Google reviews Rosemary has written across all businesses on Google Maps, not just this one.
AVOID. Brought our healthy vaxxed playful 5 mo old male kitten to be neutered and he died on the table. The kids are distraught. They had no explanation or apology. Avoid at at all costs.
Payton CreamerLocal Guide · 13 reviewsiTotal number of Google reviews Payton has written across all businesses on Google Maps, not just this one.
I absolutely love highland park pet hospital!! My cats love them too. The appointments don't feel rushed and they really take the time to listen and answer questions. Their communication is also unbeatable, after appointments they send follow up emails asking about how it is going. The vet tech Jake is so kind, knowledgeable, and friendly and I recommend him so much!
Response from the owner · 3 weeks ago
Thank you so much for the kind review! We are thrilled to hear Jake took such good care of you and your two kitties so we'll be sure to pass the kudos along to him :)
Sandy KermanLocal Guide · 14 reviewsiTotal number of Google reviews Sandy has written across all businesses on Google Maps, not just this one.
I've been taking my dog to Highland Park Pet Hospital for over 4 years, and I highly recommend them! Dr. Bayliff and her staff are attentive, competent and kind, and my dog Rosie LOVED them. She would be excited to go to the vet! They are an informed and bright team, which helped my dog be as healthy as she could, while fighting a terminal illness. When it was getting to the end, they were very compassionate and patient, supporting our decisions along the way. Also they offer Accupunture and Chinese medicine, (which was why I started going there in the first place), and they are independently owned.
Price assessment: Reasonable price
Services: Large animals
Response from the owner · a month ago
It was an honor to care for a sweet soul like your Rosie. We appreciate you trusting us with her care every step of the way and sharing such kind words for our team - we always loved getting the chance to see her, and help her feel her best. <3
Esther Halliday4 reviewsiTotal number of Google reviews Esther has written across all businesses on Google Maps, not just this one.
Dr Bayliff is a wonderful vet. She spent quality time with me and my a dog to solve his health problems. The tecs are also friendly and helpful.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 2 months ago
Thank you for this thoughtful review! You know we always love seeing you & Jake, but for your sake, we're happy it's been less frequent lately! Give him some scratches from all of us :)
Anita Jensen12 reviewsiTotal number of Google reviews Anita has written across all businesses on Google Maps, not just this one.
My little rescue dog became really ill and the girls at Highland Park were so gentle and caring with her. I couldn't have asked for better care. I will definitely recommend them to all my friends and family.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 2 months ago
We know how scary it can be to see our pets sick so I'm happy to hear our team took such good care of you and Sugar! And thank you for recommending us to your loves ones, that is greatest compliment we can receive!
Catherine Townsend6 reviewsiTotal number of Google reviews Catherine has written across all businesses on Google Maps, not just this one.
We love Highland Park! The staff is always so friendly and helpful, we can tell how much they care for our dog. Dr. Bayliff always takes a lot of time with us to answer all of our questions. She is the best. I love being able to text questions or to reschedule, the team is always very quick and responsive. We have had other vets ask us to do unnecessary tests, and Highland Park has always been very honest and fair. We trust them and can’t recommend them highly enough!
Price assessment: Reasonable price
Response from the owner · 2 months ago
Thank you so much for this thoughtful review! Our team works hard to provide the best care to our patients and ensure our clients are informed about their pet's medical care - so we appreciate the recognition. We always love seeing Kirby, though preferably only for healthy, wellness visits!
dawnLocal Guide · 46 reviewsiTotal number of Google reviews dawn has written across all businesses on Google Maps, not just this one.
I feel really lucky to have Jake as my vet tech. He’s such a great listener and always takes the time to answer my questions. Dr. Baniff is wonderful as well, and together they make an amazing team. Honestly, everyone there is so kind, welcoming, and genuinely cares about both the pets and their owners. I’ve lived in six different states and have been to many veterinary clinics over the years, and this practice easily ranks in my top two. I’m so grateful to have found them.
Response from the owner · 2 months ago
We are thrilled to hear that Jake has taken such great care of you and your pups! It means the world to us to hear such positive feedback our team, and that we can rank so highly on your list. Thanks for taking the time to leave us a review!
