Pet boarding service · Nashville, TN · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%89+12.6Replies to reviews 7%19+1.3Craft & service penalty83−1.7Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 64 pet boarding facilitiesiPosition by Experts Score among all companies we track in this category. · better than 67%
4.9★★★★★182 Google reviews · 16 photos
95%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Hilltop Pet Resort 4.9 out of 5 based on 182 reviews, with the owner responding to only one percent of them. Customers frequently praise the facility’s cleanliness, spacious outdoor areas, and staff friendliness, noting that the team provides regular photo updates and handles specific needs like medication or senior pet care. While many describe the pricing as reasonable, one low-star review criticized the facility’s smell and alleged staff indifference regarding a pet’s medical issue.
Google rating: 4.9 out of 5 from 182 reviews (95% five-star).
Reviews on this page: 182 Google reviews (121 with written comments, 7 with photos).
Owner responses: the business replied to 1% of reviews.
Most recent review: October 25, 2026.
Service: Pet Boarding Facility serving Nashville, Tennessee.
Data from Google, last updated October 27, 2026.
Score profile vs other pet boarding facilities
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Hilltop Pet ResortPet Boarding Facilities median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hilltop Pet Resort: 95/100 on this factor. Category median: 86.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hilltop Pet Resort: 93/100 on this factor. Category median: 78.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hilltop Pet Resort: 83/100 on this factor. Category median: 96.A
83
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hilltop Pet Resort: 89/100 on this factor. Category median: 96.A
89
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hilltop Pet Resort: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hilltop Pet Resort: 19/100 on this factor. Category median: 42.F
19
Bar = this company · dark tick = category median.
Star ratings
182 Google reviews we collected
4.9of 5
5 stars17395%
4 stars63%
3 stars11%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 121 written reviews
97%praise
Praise9297%
Complaints33%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price215%
Reasonable1185%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4749%
Honesty & trust1415%
Would recommend1112%
Quality & results88%
Price & value66%
Speed & response55%
Communication44%
What customers talk about
We read 121 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“All of the staff who I have interacted with have been extremely kind and accommodating to us and they always provide regular updates and pictures.”
“I highly recommend them to anyone looking for a safe, reliable, and deeply caring kennel.”
“Hilltop Pet Resort is always my go-to choice for my dogs.”
“They sent daily photos and updates and made did a great job at helping her feel comfortable.”
“Reasonable pricing and our fur babies are always taken care of and return home feeling happy and exhausted!”
“If I have a possible question or concern, it's always addressed well and quickly.”
“The team is very good at communicating about upcoming visits and how our critter acts each stay.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Hilltop Pet Resort for 4 kinds of job. Pick one to see what they paid and said.
Toby3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Hilltop is the only place we feel comfortable leaving our dog when we're out of town. I'm able to go on vacation without stress because I know that everyone at Hilltop takes amazing care of our dog. All of the staff who I have interacted with have been extremely kind and accommodating to us and they always provide…
Reasonable priceOther pet boarding
Faith7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Hilltop Pet Resort is always my go-to choice for my dogs. They get so excited the moment we make the turn up the hill to get there! Taffy and her team consistently go above and beyond to treat them like family during every stay. I highly recommend them to anyone looking for a safe, reliable, and deeply caring kennel.
Great priceDog boarding
KatreseLocal Guide · 56 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Staff were so friendly and thorough. They meet you outside of the main building to start assisting with your furbaby(ies). They even posted our furbabies on their website. Clean facility with lots of room to move around. Highly recommend.
Reasonable priceDog boardingCat boarding
Kim5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Friendly staff who seem to really care about the pets entrusted to them. My cats have always done well. Reasonable prices too.
Reasonable priceCat boarding
JimLocal Guide · 77 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Needed safe boarding for our pit bull. So she needed to be kept away from other dogs, just in case. These folks knew exactly how to handle that.
Reasonable priceOther pet boarding
Beth8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
They were absolutely awesome and worked with our pittie so she'd adjust to her new environment. By the time she left, she was comfortable with the people working there and doing zoomies around the yard.
Hilltop is the only place we feel comfortable leaving our dog when we're out of town. I'm able to go on vacation without stress because I know that everyone at Hilltop takes amazing care of our dog. All of the staff who I have interacted with have been extremely kind and accommodating to us and they always provide regular updates and pictures. I can't recommend Hilltop highly enough! They are by far the best boarding option in the Nashville area.
Price assessment: Reasonable price
Services: Other pet boarding
Tony MichaelLocal Guide · 163 reviewsiTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
Hilltop Pet Resort is always my go-to choice for my dogs. They get so excited the moment we make the turn up the hill to get there! Taffy and her team consistently go above and beyond to treat them like family during every stay. I highly recommend them to anyone looking for a safe, reliable, and deeply caring kennel.
Price assessment: Great price
Services: Dog boarding
Katrese TeagueLocal Guide · 56 reviewsiTotal number of Google reviews Katrese has written across all businesses on Google Maps, not just this one.
Staff were so friendly and thorough. They meet you outside of the main building to start assisting with your furbaby(ies). They even posted our furbabies on their website. Clean facility with lots of room to move around. Highly recommend.
Price assessment: Reasonable price
Services: Dog boarding, Cat boarding
Kim Pennington5 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
They were absolutely awesome and worked with our pittie so she'd adjust to her new environment. By the time she left, she was comfortable with the people working there and doing zoomies around the yard.
Price assessment: Reasonable price
Services: Dog grooming, Dog boarding
Barbara osborneLocal Guide · 11 reviewsiTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
