Lois Wadleigh2 reviewsTotal number of Google reviews Lois has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEveryone at Hoang was friendly and helpful. Great communication!
Hoang Realty
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%85+20.6Value 14%75+10.6Replies to reviews 7%92+6.5Craft & service penalty83−1.7Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#99 of 124 home staging servicesPosition by Experts Score among all companies we track in this category. · better than 20%
4.7 ★★★★★ 124 Google reviews · 8 photos
89%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
61%reviews answered by the owner
Oct 2026latest review
Hoang Realty at a glance
Customers frequently cite friendly staff, strong communication, and professional assistance with buying, selling, and renting properties. Recurring themes include agents being responsive, patient, and attentive to client needs during complex transactions. A minority of low-star reviews complain about unreturned phone calls, perceived dishonesty regarding fees, and allegations of agents acting against seller interests.
- Google rating: 4.7 out of 5 from 124 reviews (89% five-star).
- Reviews on this page: 124 Google reviews (106 with written comments).
- Owner responses: the business replied to 61% of reviews.
- Most recent review: October 20, 2026.
- Service: Home Staging Service serving Augusta, Maine.
Data from Google, last updated November 1, 2026.
Score profile vs other home staging services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hoang Realty: 84/100 on this factor. Category median: 97.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hoang Realty: 85/100 on this factor. Category median: 97.A
85
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hoang Realty: 83/100 on this factor. Category median: 99.A
83
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hoang Realty: 75/100 on this factor. Category median: 99.B
75
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hoang Realty: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hoang Realty: 92/100 on this factor. Category median: 63.A
92
Bar = this company · dark tick = category median.
Star ratings
124 Google reviews we collected
- 5 stars11089%
- 4 stars32%
- 3 stars43%
- 2 stars00%
- 1 star76%
Praise vs complaints
Phrases our text analysis found in 106 written reviews
- Praise17797%
- Complaints63%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude5631%
- Would recommend3318%
- Speed & response2614%
- Quality & results2313%
- Communication1910%
- Honesty & trust179%
- Price & value95%
What customers talk about
We read 106 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Hoa and the staff are all friendly and professional.”
“I would absolutely recommend Erin to anyone looking for a knowledgeable, professional, and genuinely caring realtor.”
“I Don't recommend.”
“They were incredibly efficient and met my every need.”
“She provided an exceptional level of personal care and attention to detail throughout the entire process.”
“Help me find a great home and was very good at communicating with every thing and anything I needed.”
“She was always responsive, thorough, and genuinely invested in making sure everything was handled properly.”
“If I could I give you a zero star, I will The Service you have is not honest I come to the office.”
“She was honest but fair and made sure we took all the appropriate assessments of houses prior to placing offers.”
People customers mention
- Dunning 19 reviews
- Heidi 12 reviews
- Sydney 9 reviews
- Loretta 6 reviews
- Erin 5 reviews
- Moskowitz 5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Sandra2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Great service! Hoa and the staff are all friendly and professional. I know when I have Hoa realtors work on selling my property they will always work in my best interests and get me the best price possible. So thankful for Hoa Realtors!
Trish1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
The team at Hoang Realty is superb and easy to interact with. I was selling a property at a difficult time, and they understood my circumstances. They were incredibly efficient and met my every need. I highly recommend them!
Robert2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Ehrin was great. She was there Above and beyond to help along the way and made selling my house and purchasing another go very smoothly
garrett1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Erin dunning was phenomenal and made it all very easy in buying my first home. Help me find a great home and was very good at communicating with every thing and anything I needed.
Eric9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had the pleasure of working with Erin Dunning several years ago, and she left a lasting impression. She provided an exceptional level of personal care and attention to detail throughout the entire process. She was always responsive, thorough, and genuinely invested in making sure everything was handled properly.…
Peter1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
It was the personal touch that separated my agent, Erin Dunning, from the rest of the stories. She took the time to hear my concerns, get answers and get the purchase closed. Thanks Erin!!
Photos
Customer reviews
4.7 ★★★★★ 124 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Sandra Lucas2 reviewsTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service! Hoa and the staff are all friendly and professional. I know when I have Hoa realtors work on selling my property they will always work in my best interests and get me the best price possible. So thankful for Hoa Realtors!
- Property types: Houses
Trish Callahan1 reviewTotal number of Google reviews Trish has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe team at Hoang Realty is superb and easy to interact with. I was selling a property at a difficult time, and they understood my circumstances. They were incredibly efficient and met my every need. I highly recommend them!
Robert Herzing2 reviewsTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEhrin was great. She was there Above and beyond to help along the way and made selling my house and purchasing another go very smoothly
- Property types: Houses
garrett keezer (gkeezy)1 reviewTotal number of Google reviews garrett has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleErin dunning was phenomenal and made it all very easy in buying my first home. Help me find a great home and was very good at communicating with every thing and anything I needed.
- Property types: Houses
Eric Desjardins9 reviewsTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had the pleasure of working with Erin Dunning several years ago, and she left a lasting impression. She provided an exceptional level of personal care and attention to detail throughout the entire process. She was always responsive, thorough, and genuinely invested in making sure everything was handled properly. What stood out most was that Erin never made us feel like just another client. She truly cared about our experience and went above and beyond to make the process as smooth as possible. Even after all these years, I still remember how well she took care of us. I would absolutely recommend Erin to anyone looking for a knowledgeable, professional, and genuinely caring realtor.
- Property types: Houses, Commercial buildings
Peter Schumacher1 reviewTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIt was the personal touch that separated my agent, Erin Dunning, from the rest of the stories. She took the time to hear my concerns, get answers and get the purchase closed. Thanks Erin!!
- Property types: Houses
Evan G3 reviewsTotal number of Google reviews Evan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHoa and Sydney were excellent to work with, both selling and buying. They showed us as many properties as we wanted to see and were always available to answer any questions we had. We enjoyed our experience with them and would highly recommend using Hoang Realty.
- Property types: Houses
Allison Pearson2 reviewsTotal number of Google reviews Allison has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleErin Dunning made everything so seamless for us in buying our 1st home. She found perfect options in the location we desired and provided us with all the information we needed to feel confident in the buying process. She went out of her way to travel a significant distance for our inspection and closing. She answered any questions we had and always made us feel excited for our new home!
- Property types: Houses
Shane Speck11 reviewsTotal number of Google reviews Shane has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleErin is knowledgeable and helpful when deciding on your home. Her diligence and patience is everything I hope for in a real estate agent.
- Property types: Houses, Undeveloped land
Business details
- Address: 31 Western Ave, Augusta, ME 04330
- Phone: (207) 623-0623
- Website: hoangrealty.com
- Service area: Augusta, ME