Omar Williams6 reviewsTotal number of Google reviews Omar has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWonderful service
Holbrook Tire & Auto Service
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%81+19.6Value 14%91+12.9Replies to reviews 7%98+6.9Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#40 of 78 tire shopsPosition by Experts Score among all companies we track in this category. · better than 49%
4.8 ★★★★★ 69 Google reviews · 24 photos
91%five-star reviews
4.78★last 12 monthsAverage stars on reviews from the last 12 months only.
2.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
Oct 2026latest review
Holbrook Tire & Auto Service at a glance
Google reviewers rate the shop 4.8 out of 5 based on 69 reviews, noting that the owner responds to nearly all feedback. Customers frequently cite professional staff, clear communication, and reasonable pricing for services like tire changes, wheel alignments, and brake repairs. Common themes include efficient service times and a clean, welcoming environment. However, a few lower-rated reviews criticize specific repair costs as high and describe instances where the actual service duration exceeded the estimated timeline.
- Google rating: 4.8 out of 5 from 69 reviews (91% five-star).
- Reviews on this page: 69 Google reviews (58 with written comments, 1 with photos).
- Owner responses: the business replied to 99% of reviews.
- Most recent review: October 22, 2026.
- Service: Tire Shop serving St. Clair Shores, Michigan.
Data from Google, last updated October 26, 2026.
Score profile vs other tire shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Holbrook Tire & Auto Service: 77/100 on this factor. Category median: 83.B
77
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Holbrook Tire & Auto Service: 81/100 on this factor. Category median: 81.A
81
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Holbrook Tire & Auto Service: 91/100 on this factor. Category median: 100.A
91
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Holbrook Tire & Auto Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Holbrook Tire & Auto Service: 98/100 on this factor. Category median: 34.A
98
Bar = this company · dark tick = category median.
Star ratings
69 Google reviews we collected
- 5 stars6391%
- 4 stars11%
- 3 stars34%
- 2 stars00%
- 1 star23%
Praise vs complaints
Phrases our text analysis found in 58 written reviews
- Praise8998%
- Complaints22%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price1940%
- Reasonable2552%
- Overpriced24%
- Not sure24%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude2426%
- Quality & results1618%
- Price & value1618%
- Speed & response1112%
- Honesty & trust910%
- Would recommend910%
- Communication67%
What customers talk about
We read 58 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Professional and Courteous I will be a returning Customer 😊”
“They did good work at a good price and I will be returning to them for the rest of my cars needs from now on.”
“Very reasonable priced for front end wheel alignment”
“No upselling, no making up repairs I dont need, no price gouging, no bs.”
“Prices are very reasonable and all personnel were given only, professional, courteous, and efficient.”
“That's what people want , honest , work , honest , pricing!”
“I had work done today service time wasn’t paid and prices were reasonable I will highly recommend”
“He explained clearly what was wrong, what my car needed, the timeline.”
People customers mention
- Tom 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Holbrook Tire & Auto Service for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
KeenanLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★
Absolutely ridiculous was told bring car back next day, that it would be 3hrs came back next day at 8am and we did not leave till 1pm. Will never go back never had we ever 5 hrs just front and back rotors and brakes ! p.s. customer was good.
Reasonable price
PrettyLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★
Had my tie rod and tire replaced with a wheel alignment $700. They do good work but they are too expensive. Might as well go to a dealership. Never see them running any specials.
OverpricedTiresGeneral repairs & maintenanceWheel alignment
AngelaLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Very clean and comfortable setting and everyone was very professional and friendly
Reasonable priceTires
Derek6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I have been blessed to find a great mechanic shop in hobrook. Great customer service great mechanical work. When I don't feel like wrenching on my vehicles , I'll be at Holbrook auto repair center. That's what people want , honest , work , honest , pricing!! Thank you!!
Great price
Meghan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Tom is great. He goes above and beyond. No upselling, no making up repairs I dont need, no price gouging, no bs. He explained clearly what was wrong, what my car needed, the timeline. It matters SO much to have a mechanic you can trust, Im very grateful to have finally found one here in MI. Thank you Tom and team!
Reasonable priceAuto brake repairService not listed
Shan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Trustworthy, hardworking and will help any way they can. Thank you so much for all your help!!
Great price
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Tires | 18 | — |
| Steering & suspension repair | 11 | — |
| General repairs & maintenance | 8 | — |
| Oil change | 8 | — |
| Wheel alignment | 5 | — |
| Auto brake repair | 3 | — |
| Exhaust | 2 | — |
| A/C installation & repair | 2 | — |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 69 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Keenan RadneyLocal Guide · 16 reviewsTotal number of Google reviews Keenan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAbsolutely ridiculous was told bring car back next day, that it would be 3hrs came back next day at 8am and we did not leave till 1pm. Will never go back never had we ever 5 hrs just front and back rotors and brakes ! p.s. customer was good.
- Price assessment: Reasonable price
Response from the owner · 5 days ago
Keenan, waiting five hours for front and back rotors and brakes is not the experience we want anyone to have. However, I am not sure you completely understand what the condition of your brake system was. Every single one of your Caliper Pins was completely frozen and seized into the Caliper bracket. Rather than do what most shops do, sell you new Calipers or just force the pads in and make it work only to have problems later, we heated every bolt, lubricated every slide, saved you money and sent you out with brakes that operate the way they are supposed to and that will last you a long time. Yes, it took an extra hour of your time but I believe we did an exceptional job. Please call us at (586) 871-1111 and ask for the Tom or Tony and we would be happy to discuss this or do what we can to make you happy. Thanks for coming in.
Pretty RLocal Guide · 58 reviewsTotal number of Google reviews Pretty has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad my tie rod and tire replaced with a wheel alignment $700. They do good work but they are too expensive. Might as well go to a dealership. Never see them running any specials.
- Price assessment: Overpriced
- Services: Tires, General repairs & maintenance, Wheel alignment
Response from the owner · a week ago
I have been unable to locate you in our records, or anyone that has spent $700 on a Tire Rod and alignment. I would be happy to review this with you. Thank You! Tom 586-871-1111
Andre3 reviewsTotal number of Google reviews Andre has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleProfessional and Courteous I will be a returning Customer 😊
Response from the owner · 5 days ago
Andre, love hearing that the professional and courteous service stood out to you. Thanks for taking the time to share that, we'll be ready for you next time you need tires!
Queen Raquel3 reviewsTotal number of Google reviews Queen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery reasonable priced for front end wheel alignment
- Services: Wheel alignment
Response from the owner · 5 days ago
Queen, glad to hear the price felt fair for your front end alignment! That's exactly what we aim for with tire and alignment work.
Angela HeadeLocal Guide · 44 reviewsTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery clean and comfortable setting and everyone was very professional and friendly
- Price assessment: Reasonable price
- Services: Tires
Response from the owner · 5 days ago
Angela, happy you noticed how clean and comfortable the shop was! We'll let the team know their professionalism made your visit a good one.
Derek6 reviewsTotal number of Google reviews Derek has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI have been blessed to find a great mechanic shop in hobrook. Great customer service great mechanical work. When I don't feel like wrenching on my vehicles , I'll be at Holbrook auto repair center. That's what people want , honest , work , honest , pricing!! Thank you!!
- Price assessment: Great price
Response from the owner · 5 days ago
Derek, honest work and honest pricing is exactly what we aim for every time you come in. Glad you've found your go to spot when you don't feel like wrenching yourself!
Michael Young11 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood and friendly service as well as a fair price
- Price assessment: Reasonable price
Response from the owner · a week ago
Michael, glad you found our service friendly and the price fair on your tires!
Meghan Moon5 reviewsTotal number of Google reviews Meghan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTom is great. He goes above and beyond. No upselling, no making up repairs I dont need, no price gouging, no bs. He explained clearly what was wrong, what my car needed, the timeline. It matters SO much to have a mechanic you can trust, Im very grateful to have finally found one here in MI. Thank you Tom and team!
- Price assessment: Reasonable price
- Services: Auto brake repair, Service not listed
Response from the owner · a week ago
Meghan, Tom's all about keeping it honest and straightforward- just good info and good work. We'll let him know how much that trust means to you!
Shan Shaw2 reviewsTotal number of Google reviews Shan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTrustworthy, hardworking and will help any way they can. Thank you so much for all your help!!
- Price assessment: Great price
Response from the owner · a week ago
Shan, that means a lot, trustworthy and hardworking is exactly how we want to be known. Thank you for the kind trust in us!
Business details
- Address: 32105 Gratiot Ave, Roseville, MI 48066
- Phone: (586) 871-1111
- Website: holbrookautoparts.com
- Service area: St. Clair Shores, MI