Analyzing 6,743,2086.7M ReviewsFor 19,03419K Experts

Experts Reviews · Company report
Holbrook Tire & Auto Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%81+19.6Value 14%91+12.9Replies to reviews 7%98+6.9Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Holbrook Tire & Auto Service

St. Clair Shores, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #40Position by Experts Score among all companies we track in this category. of 78 tire shops · 4.8★ from 69 Google reviews

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Report card

Percentile vs other tire shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Holbrook Tire & Auto Service is better than 77% of tire shops.B
77
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Holbrook Tire & Auto Service is better than 81% of tire shops.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Holbrook Tire & Auto Service is better than —% of tire shops.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Holbrook Tire & Auto Service is better than 91% of tire shops.A
91
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Holbrook Tire & Auto Service is better than 100% of tire shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Holbrook Tire & Auto Service is better than 98% of tire shops.A
98

Reviews for your job

Customers hired Holbrook Tire & Auto Service for 8 kinds of job.

Holbrook Tire & Auto Service for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#18 / 29
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Oil change”

Margaret3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Will definitely go back. Not only did they do an oil change but took the time to tell me my brakes and tires were fine...very much appreciated

Great priceOil change
Mom12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Holbrook's Office Area is Big and Welcoming and Tom, The Manager, and Tech Dorijel Were Awesome!!! The Timeline Was Great!! My Car Runs Great Now!!

Great priceGeneral repairs & maintenanceWheel alignmentBrakes
Angie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Highly recommend Holbrook for all your repair needs. Prices are very reasonable and all personnel were given only, professional, courteous, and efficient. 💯💯💯💯

Great priceA/C installation & repairOil change
ErikLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Holbrook is always great.

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticOil change
Andrew1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Amazing work, trustworthy and fair, new management, the ONLY place I trust with my vehicle and the prices are competitive,fair, and all parts,fluids ,etc. are top tier.

Great priceGeneral repairs & maintenanceOil change
ChristyLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Made an appointment online, showed up and taken right in. Oil change and tire rotation in less than an hour.

Reasonable priceTire rotationsOil change
BoLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Stated I had a wobble at 80 miles, technician checked tie rod ends, checked bearings, and checked suspension. Diagnosed wheels needed balanced. Could have told me that I needed a fliberterd tube 🤣, but instead they were honest and even rotated my tires. Tom and staff 👍🏽.

Reasonable priceTire rotationsOil changeService not listed
Tricia9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Holbrook was easy to work with and quick response when an issue popped up. I will definitely go back.

Reasonable priceOil change

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 52%Overpriced 4%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Tires18—
Steering & suspension repair11—
General repairs & maintenance8—
Oil change8—
Wheel alignment5—
Auto brake repair3—
Exhaust2—
A/C installation & repair2—

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