Analyzing 6,701,3046.7M ReviewsFor 18,80618.8K Experts

Experts Reviews · Company report
Holbrook Tire & Auto Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%81+19.6Value 14%91+12.9Replies to reviews 7%98+6.9Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Holbrook Tire & Auto Service

St. Clair Shores, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #40Position by Experts Score among all companies we track in this category. of 78 tire shops · 4.8★ from 69 Google reviews

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Report card

Percentile vs other tire shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Holbrook Tire & Auto Service is better than 77% of tire shops.B
77
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Holbrook Tire & Auto Service is better than 81% of tire shops.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Holbrook Tire & Auto Service is better than —% of tire shops.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Holbrook Tire & Auto Service is better than 91% of tire shops.A
91
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Holbrook Tire & Auto Service is better than 100% of tire shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Holbrook Tire & Auto Service is better than 98% of tire shops.A
98

Reviews for your job

Customers hired Holbrook Tire & Auto Service for 8 kinds of job.

Holbrook Tire & Auto Service for wheel alignment

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.60
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 59/100.How Job match is calculatedBuilt only from reviews Google tagged “Wheel alignment”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#28 / 29
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.75%

All 5 Google reviews tagged “Wheel alignment”

PrettyLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★

Had my tie rod and tire replaced with a wheel alignment $700. They do good work but they are too expensive. Might as well go to a dealership. Never see them running any specials.

OverpricedTiresGeneral repairs & maintenanceWheel alignment
Queen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Very reasonable priced for front end wheel alignment

Wheel alignment
Mom12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Holbrook's Office Area is Big and Welcoming and Tom, The Manager, and Tech Dorijel Were Awesome!!! The Timeline Was Great!! My Car Runs Great Now!!

Great priceGeneral repairs & maintenanceWheel alignmentBrakes
Sidney4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The staff was very professional, and they brought a nearly 20 yr old car back to life. I will definitely use their services again.

Reasonable priceTiresSteering & suspension repairGeneral repairs & maintenance
Ricky5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

They were very professional and very courteous and fixed my van at a very affordable price and I will recommend them to everyone that needs to get their vehicle fixed 👍💯

Great priceSteering & suspension repairAuto engine diagnosticWheel alignment

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 52%Overpriced 4%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Tires18—
Steering & suspension repair11—
General repairs & maintenance8—
Oil change8—
Wheel alignment5—
Auto brake repair3—
Exhaust2—
A/C installation & repair2—

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