iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%98+30.2Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 34 travel agenciesiPosition by Experts Score among all companies we track in this category. · better than 94%
5.0★★★★★38 Google reviews · 22 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Holiday Planit maintains a perfect five-star rating from thirty-eight reviews, with customers frequently citing comprehensive trip planning, efficient logistics, and responsive communication as primary benefits. Reviewers highlight the agency's ability to manage complex itineraries involving flights, hotels, and transfers while providing detailed guidance and personalized recommendations. The service is noted for reducing travel stress through organized scheduling and prompt support, though no recurring criticisms appear among the provided excerpts.
Google rating: 5.0 out of 5 from 38 reviews (100% five-star).
Reviews on this page: 38 Google reviews (36 with written comments, 5 with photos).
Owner responses: the business replied to 42% of reviews.
Most recent review: October 31, 2026.
Service: Travel Agency serving Sparks, Nevada.
Data from Google, last updated November 1, 2026.
Score profile vs other travel agencies
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Holiday PlanitTravel Agencies median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Holiday Planit: 99/100 on this factor. Category median: 91.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Holiday Planit: 98/100 on this factor. Category median: 92.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Holiday Planit: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 38.–
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Bar = this company · dark tick = category median.
Star ratings
38 Google reviews we collected
5.0of 5
5 stars38100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 36 written reviews
100%praise
Praise34100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
6topics
Would recommend1029%
Quality & results824%
Staff & attitude824%
Speed & response412%
Communication39%
Honesty & trust13%
What customers talk about
We read 36 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I highly recommend Holiday Planit for you next vacation.”
“We had a fabulous time, even considering "low water" Great experience on both AMA Waterways boats and a great time in Lake Como.”
“Her knowledge, responsiveness, and professionalism were evident throughout the entire process.”
“Even if I had questions (what I considered possibly repetitious), one of them returned a response promptly, before and during the trip.”
“She answered all our questions about what was to come next, always available and made our entire trip more fabulous each day.”
“What truly sets Johanna apart is her genuine commitment to her clients.”
People customers mention
Johanna13 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
PPaul2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
We have used other Travel Agency services in the past but, for at least the last ten years, we exclusively have patronized Holiday Planit through Johanna Van Oeveren and her excellent staff.
Support services have been excellent and their guidance has helped me avoid problems we might have experienced if left to our…
PPattyLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Johanna, and her team of professionals, provided step-by-step instructions for reserving, packing, specific clothing recommendations, precise locations, and reassurance with spirit and sincere attitude. Even if I had questions (what I considered possibly repetitious), one of them returned a response promptly,…
MMelvin1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Wonderful trip. From the early days of initial planning until we returned home, every detail was successfully addressed. We had a fabulous time, even considering "low water" Great experience on both AMA Waterways boats and a great time in Lake Como. Even spent a few days in riot torn Milano. Beautiful city. Johanna…
SSuzy8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Johanna of Holiday Planit was exceptional in every aspect of the trip. She answered all our questions about what was to come next, always available and made our entire trip more fabulous each day. I will definitely recommend Holiday Planit to others.
GGene1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
First time cruise with holidayplanit.com. Johanna did an excellent job with the logistics, etc. Even though part of the Rhine had lower water and we had to change ships, everything went smoothly. Amy and I knew a few folks but we also met new friends. Thank you Johanna for a wonderful experience!!!
CColleen4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Johanna’s service thru Holiday Planit was amazing. She and her team are very organized and the all the communication was so helpful. We thoroughly enjoyed our trip and will definitely use her for our future travel plans!
We have used other Travel Agency services in the past but, for at least the last ten years, we exclusively have patronized Holiday Planit through Johanna Van Oeveren and her excellent staff.
Support services have been excellent and their guidance has helped me avoid problems we might have experienced if left to our own devices. When we have needed assistance from afar, Travel Planit has felt like they were shoulder-to-shoulder with us every step of the way.
I feel like they are part of the family.
Response from the owner · 22 hours ago
Thank you for sharing your experience Paul. It's been a pleasure working with you over the years, and we look forward to many more adventures in the future ~Johanna
P
Patty DukesLocal Guide · 12 reviewsiTotal number of Google reviews Patty has written across all businesses on Google Maps, not just this one.
Johanna, and her team of professionals, provided step-by-step instructions for reserving, packing, specific clothing recommendations, precise locations, and reassurance with spirit and sincere attitude. Even if I had questions (what I considered possibly repetitious), one of them returned a response promptly, before and during the trip. I highly recommend Holiday Planit for you next vacation.
M
Melvin Mitchell1 reviewiTotal number of Google reviews Melvin has written across all businesses on Google Maps, not just this one.
Wonderful trip. From the early days of initial planning until we returned home, every detail was successfully addressed. We had a fabulous time, even considering "low water" Great experience on both AMA Waterways boats and a great time in Lake Como. Even spent a few days in riot torn Milano. Beautiful city. Johanna and Tommy Vee are absolutely the best hosts...thank you for the memories. See you next year.
D
Denny Cone5 reviewsiTotal number of Google reviews Denny has written across all businesses on Google Maps, not just this one.
Johanna of Holiday Planit was exceptional in every aspect of the trip. She answered all our questions about what was to come next, always available and made our entire trip more fabulous each day. I will definitely recommend Holiday Planit to others.
M
MAP695 reviewsiTotal number of Google reviews MAP69 has written across all businesses on Google Maps, not just this one.
Outstanding Travel Agent Experience with Johanna van Oeveren.
I cannot say enough wonderful things about Johanna van Oeveren at Holiday Planit. From start to finish, she provided exceptional service, attention to detail, and expert travel guidance that made our trip planning completely stress-free.
Johanna took the time to understand our travel preferences, budget, and goals, then crafted an itinerary that exceeded our expectations. Her knowledge, responsiveness, and professionalism were evident throughout the entire process. Every question was answered promptly, every detail was handled carefully, and she consistently went above and beyond to ensure we had the best possible experience.
What truly sets Johanna apart is her genuine commitment to her clients. She doesn't just book travel; she creates memorable experiences and provides peace of mind. Her recommendations were thoughtful, personalized, and clearly based on extensive expertise and firsthand knowledge.
If you're looking for a travel agent who is organized, knowledgeable, patient, and dedicated to delivering outstanding customer service, I highly recommend Johanna van Oeveren and Holiday Planit. She turned a potentially complicated planning process into an enjoyable experience, and I would not hesitate to work with her again for future travels.
Highly recommended!
G
Gene Mulata1 reviewiTotal number of Google reviews Gene has written across all businesses on Google Maps, not just this one.
First time cruise with holidayplanit.com. Johanna did an excellent job with the logistics, etc. Even though part of the Rhine had lower water and we had to change ships, everything went smoothly. Amy and I knew a few folks but we also met new friends. Thank you Johanna for a wonderful experience!!!
C
Colleen Linscheid4 reviewsiTotal number of Google reviews Colleen has written across all businesses on Google Maps, not just this one.
Johanna’s service thru Holiday Planit was amazing. She and her team are very organized and the all the communication was so helpful. We thoroughly enjoyed our trip and will definitely use her for our future travel plans!
J
Jerry LinscheidLocal Guide · 14 reviewsiTotal number of Google reviews Jerry has written across all businesses on Google Maps, not just this one.
This could not have been planned and executed any better. Every time I turned around I was more and more impressed with every part of our River Cruise and excursions. As a business owner for the last 35 plus years, I know a little bit of what it takes.
Kudos to Johanna and her team of Holiday Planit! Fantastic job!
Jerry Linscheid
E
Eileen “Ed” Don7 reviewsiTotal number of Google reviews Eileen has written across all businesses on Google Maps, not just this one.
Just returned from Oktoberfest, a river cruise and Lake Como. This was all flawlessly organized by Johanna with Holiday Planit. The app they use had my daily schedule to refer to. This included flights, hotels, transfers, etc. Having travel set up by other agencies this was the first time in using something like this and it was extremely helpful. Much more convenient than trying to refer back to old emails. The hotels she chose were beautiful and conveniently located. Johanna and others in this office were readily available for an issues that might arise but thankfully I had none. I won't hesitate to use her in the future and recommend her to family and friends. Eileen D
