Massage therapist · Matteson, IL · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%71+17.2Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#116 of 158 massage therapistsiPosition by Experts Score among all companies we track in this category. · better than 27%
4.9★★★★★291 Google reviews · 24 photos
96%five-star reviews
4.84★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Hollie's Massage Studio 4.9 out of 5 based on 291 reviews, with the owner responding to all feedback. Clients frequently praise the calm atmosphere, attentive staff, and effective deep tissue or Swedish massages that address specific pain points. Recurring themes include comfortable facilities and personalized care, though some low-star reviews criticize unclear cancellation fee policies and appointment confirmation errors.
Google rating: 4.9 out of 5 from 291 reviews (96% five-star).
Reviews on this page: 291 Google reviews (260 with written comments, 5 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Hollie's Massage StudioMassage Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hollie's Massage Studio: 84/100 on this factor. Category median: 94.A
84
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hollie's Massage Studio: 71/100 on this factor. Category median: 94.B
71
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hollie's Massage Studio: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hollie's Massage Studio: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hollie's Massage Studio: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hollie's Massage Studio: 100/100 on this factor. Category median: 73.A
100
Bar = this company · dark tick = category median.
Star ratings
291 Google reviews we collected
4.9of 5
5 stars28096%
4 stars10%
3 stars00%
2 stars10%
1 star93%
Praise vs complaints
Phrases our text analysis found in 260 written reviews
96%praise
Praise25896%
Complaints114%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2042%
Reasonable2756%
Overpriced00%
Not sure12%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9033%
Would recommend6825%
Quality & results5520%
Speed & response207%
Communication197%
Honesty & trust114%
Price & value62%
What customers talk about
We read 260 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Halyley is also caring and very pleasant to talk and work with.”
“Extremely unprofessional and a terrible way to treat a new customer.”
“I recommend Hollie’s salon and specifically Hayley if you are a mess and need know it is going to take time and work to get your muscle structure wher…”
“And I felt obligated( everyone was watching) to leave $20 gratuity even though the massage I got was 1,5 out of 5 stars.”
“Had a wonderful experience at Hollie's and will be back again and again.”
“Worst place you can go to , the worst customer service i’ve ever seen”
“It has quickly become one of my favorite forms of self-care and something I genuinely look forward to.”
“From the moment you walk in, you feel like you can finally slow down and unwind.”
“She listened carefully and put together a plan that over time, has made positive incremental and forward progress for me!”
“You can tell she genuinely cares about making sure you feel comfortable and relaxed.”
“Oh, and another thing the prices are incredibly fair based on the outstanding services.”
People customers mention
Rachel19 reviews
Lori14 reviews
Jenn11 reviews
Jennifer11 reviews
Jen7 reviews
India6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Emily5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Lori is amazing ❤️ She caters to your needs and always makes sure you are comfortable!! She never rushes you in and out and I love that!! I always leave feeling relaxed and rejuvenated!! Go book with Lori!!
Anne2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★
My first experience with this place was awful. I was never clearly told about a cancellation fee when I booked, and I never received any follow-up email explaining the policy. When I called to reschedule, I was suddenly told I’d be charged, and their excuse was that the email “probably went to spam” or “failed to…
Natalie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Lori gave me a wonderful massage. She focused on my problem areas. I feel much better now. Thank you!!
Reasonable price
Therese4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had a 90 minute deep tissue massage with India and it was pure perfection. I’ve had a kink in my neck/shoulder for a couple of weeks and it is completely gone. I plan on going back to her monthly. It was truly one of the very best massages that I have ever gotten. Thank you!!
Reasonable price
Erin7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Rachel is absolutely wonderful! She gives an amazing massage and has such a calming, welcoming presence. You can tell she genuinely cares about making sure you feel comfortable and relaxed.
The massage place itself is beautiful, peaceful, and incredibly relaxing. From the moment you walk in, you feel like you can finally slow down and unwind.
Reasonable price
MaryLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
So enjoyed a calm, relaxing Swedish massage with Meg. Just what I needed to unwind. Look forward to also having a deep tissue for the additional health benefits!!
Lori is amazing ❤️ She caters to your needs and always makes sure you are comfortable!! She never rushes you in and out and I love that!! I always leave feeling relaxed and rejuvenated!! Go book with Lori!!
Response from the owner · 2 years ago
Thank you Emily! Our clients are like family at the studio and we agree….Lori is amazing ❤️
Anne2 reviewsiTotal number of Google reviews Anne has written across all businesses on Google Maps, not just this one.
My first experience with this place was awful. I was never clearly told about a cancellation fee when I booked, and I never received any follow-up email explaining the policy. When I called to reschedule, I was suddenly told I’d be charged, and their excuse was that the email “probably went to spam” or “failed to send.” How is that my responsibility? If you’re going to charge customers, disclose the policy upfront. Extremely unprofessional and a terrible way to treat a new customer. I will not be returning.
Gloria Seger4 reviewsiTotal number of Google reviews Gloria has written across all businesses on Google Maps, not just this one.
I had a 90 minute deep tissue massage with India and it was pure perfection. I’ve had a kink in my neck/shoulder for a couple of weeks and it is completely gone. I plan on going back to her monthly. It was truly one of the very best massages that I have ever gotten. Thank you!!
Price assessment: Reasonable price
Response from the owner · a month ago
Thank you Therese! We are so happy you are feeling better! We will see you again soon! Thank you for choosing our studio and India!
Kathy & Charlie Sigrist8 reviewsiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
