iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%90+57.2Reliability 28%89+25.1Replies to reviews 8%97+8Experts Score= 90Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 32 pet nutritionistsiPosition by Experts Score among all companies we track in this category. · better than 81%
4.9★★★★★256 Google reviews · 22 photos
93%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the knowledgeable and friendly staff, clean store environment, and convenient services like self-service dog wash stations. Shoppers also appreciate the wide selection of pet food, toys, and treats, along with fast online order delivery and a rewards program. However, some reviewers criticize misleading return policies, inaccurate information regarding product availability, and perceived increases in shampoo dilution or pricing.
Google rating: 4.9 out of 5 from 256 reviews (93% five-star).
Reviews on this page: 256 Google reviews (185 with written comments, 12 with photos).
Owner responses: the business replied to 89% of reviews.
Most recent review: September 27, 2026.
Service: Pet Nutritionist serving Belmont, North Carolina.
Data from Google, last updated October 25, 2026.
Score profile vs other pet nutritionists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Hollywood FeedPet Nutritionists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hollywood Feed: 90/100 on this factor. Category median: 83.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hollywood Feed: 89/100 on this factor. Category median: 77.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 90.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 88.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hollywood Feed: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hollywood Feed: 97/100 on this factor. Category median: 58.A
97
Bar = this company · dark tick = category median.
Star ratings
256 Google reviews we collected
4.9of 5
5 stars23993%
4 stars125%
3 stars00%
2 stars10%
1 star42%
Praise vs complaints
Phrases our text analysis found in 185 written reviews
95%praise
Praise19695%
Complaints105%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude13767%
Would recommend199%
Price & value189%
Quality & results126%
Speed & response115%
Honesty & trust63%
Communication31%
What customers talk about
We read 185 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Also, they have good deals there so it’s nice to browse.”
“Nice staff knowledgeable about products would recommend to anyone”
“We choose to simply avoid this when we see a habit.”
“The prices were extremely affordable and this is such a nice store.”
“Pricey but cute shop with good treats and great service.”
“Highly recommend Hollywood Feed to any pet parent who wants quality products and exceptional service!”
“Oberon can smell a new toy from Hollywood Feed and immediately recognize it is for him to chew and chase.”
“The staff is so friendly, knowledgeable, and genuinely caring.”
“I understand if this is their policy, but they were very misleading.”
“Emily answered all my questions which allowed me to choose the right food for our aging dog, Annie.”
People customers mention
Charlotte8 reviews
Dilworth3 reviews
People3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Kim2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Placed an online order and it was delivered within the hour from the Park Rd location. I'm blown away with the customer service of this company. Would highly recommend.
MatthewLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
After pitching me on their incredible return policy and rewards program, I attempted to return a dog bed, only to find out they wouldn't take it back, exchange it or anything. I understand if this is their policy, but they were very misleading.
PaulLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Hollywood Feed in Dilworth is a great place to shop for our beloved canine family member. Quality foods, toys, and gear. Oberon can smell a new toy from Hollywood Feed and immediately recognize it is for him to chew and chase.
KametLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great place to take your pup on a “sniff trip”. Gets them out of the house, socialized, and exercises the mind. Also, they have good deals there so it’s nice to browse.
KristyLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Super friendly and helpful staff...from food recommendations to doggie washes, we love our local Hollywood Feed!
BetsyLocal Guide · 33 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great location, knowledgeable staff. Beats the snot out of finding pet items on Amazon
Placed an online order and it was delivered within the hour from the Park Rd location. I'm blown away with the customer service of this company. Would highly recommend.
Response from the owner · 3 weeks ago
Thank you for taking the time to share your experience, Kim! We are truly delighted to hear that your online order was delivered within the hour from our Park Rd location. That kind of quick turnaround is something we take great pride in, and it means the world to us to know it made such a positive impression. Your kind words about our customer service are deeply appreciated. We always strive to go above and beyond for our customers, and it is wonderful to hear that we hit the mark for you. Thank you so much for your recommendation — it truly means everything to us! We look forward to serving you again soon!
Kydrea Moses10 reviewsiTotal number of Google reviews Kydrea has written across all businesses on Google Maps, not just this one.
Thank you for sharing this wonderful feedback, Kydrea! We are so glad to hear that you love the store, our employees, and our prices. That truly means the world to us. Our team works hard every day to create a welcoming experience for every customer who walks through our doors, and it is always rewarding to know that it shows. We look forward to seeing you again soon at Hollywood Feed!
Matthew CranfordLocal Guide · 14 reviewsiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
After pitching me on their incredible return policy and rewards program, I attempted to return a dog bed, only to find out they wouldn't take it back, exchange it or anything. I understand if this is their policy, but they were very misleading.
Response from the owner · a month ago
We are concerned to hear about your experience, Matthew. We sincerely apologize for the confusion and frustration you felt regarding our return policy. Feeling misled is never something we want any of our customers to experience, and we take that very seriously.
We understand how important clarity is, especially when it comes to something as meaningful as a purchase for your pet. What you described does not reflect the standard of service we strive to provide, and we want to make this right for you.
We encourage you to reach out to us directly at 901-425-0849 so that we can look into the details of your situation and work toward a resolution. Your trust means a great deal to us, and we hope to have the opportunity to restore your confidence in Hollywood Feed.
PaulLocal Guide · 17 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Hollywood Feed in Dilworth is a great place to shop for our beloved canine family member. Quality foods, toys, and gear. Oberon can smell a new toy from Hollywood Feed and immediately recognize it is for him to chew and chase.
Response from the owner · 9 months ago
Paul, this made us smile! We love knowing Dilworth Hollywood Feed is your go-to for quality food, toys, and gear for your beloved canine family member. Oberon clearly knows when something special is coming home just for him, and that’s exactly what we’re here for. We can’t wait to see you both back in the store again soon!
Kamet MarketingLocal Guide · 18 reviewsiTotal number of Google reviews Kamet has written across all businesses on Google Maps, not just this one.
Great place to take your pup on a “sniff trip”. Gets them out of the house, socialized, and exercises the mind. Also, they have good deals there so it’s nice to browse.
Response from the owner · a month ago
Thank you immensely for this wonderful review, Kamet! We love hearing that your pup enjoyed a "sniff trip" at our store. You are absolutely right — getting out of the house, socializing, and exercising the mind are so important for our furry friends, and we are thrilled that Hollywood Feed could be a part of that experience. We are also glad you found some great deals while browsing! We look forward to welcoming you and your pup back for another visit soon.
Kristy RothLocal Guide · 24 reviewsiTotal number of Google reviews Kristy has written across all businesses on Google Maps, not just this one.
Super friendly and helpful staff...from food recommendations to doggie washes, we love our local Hollywood Feed!
Response from the owner · 2 months ago
Thank you so much, Kristy! 🐾 We are absolutely thrilled to hear that our team has been hitting it out of the park with their friendly service and helpful recommendations, from food suggestions to those oh-so-fun doggie washes! It truly warms our hearts knowing you and your pup have a local Hollywood Feed you can count on. We can't wait to see you both again soon!
Betsy RossLocal Guide · 33 reviewsiTotal number of Google reviews Betsy has written across all businesses on Google Maps, not just this one.
Great location, knowledgeable staff. Beats the snot out of finding pet items on Amazon
Response from the owner · 2 months ago
Thank you so much, Betsy! We are thrilled to hear that you had such a wonderful experience with our knowledgeable staff, and we completely agree that finding the perfect pet items should be a fun, easy adventure rather than a scroll-fest! Our team works hard to make sure every visit feels personal and helpful, so your kind words truly warm our hearts. We look forward to seeing you and your furry family member again at Hollywood Feed soon!
Leander Wells Sr.Local Guide · 22 reviewsiTotal number of Google reviews Leander has written across all businesses on Google Maps, not just this one.
I have shopped at many other pets stores! But I believe I have found my new home! The staff here were so friendly and knowledgeable and just so nice! It’s very hard to find amazing customer service but this here was outstanding! The store was clean and neat and felt valued to be there shopping for pets items! I will be back. Keep shining team!
Response from the owner · 2 months ago
Thank you for sharing this wonderful review, Leander! We are absolutely thrilled to hear that our team's friendly, knowledgeable, and outstanding customer service made such a great impression on you. It warms our hearts to know that our clean and welcoming store made you feel valued while shopping for your pet's needs. We can't wait to see you again, and we'll absolutely keep shining just for you and your furry family member!
Peter SilvaLocal Guide · 21 reviewsiTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
Extremely knowledgeable, excellent customer service, very good shopping experience
Response from the owner · 2 months ago
We are elated to hear about your wonderful experience, Peter! Knowing that our team delivered extremely knowledgeable guidance and excellent customer service truly warms our hearts. We work hard to make every shopping experience a great one, and it sounds like we hit the mark with you! We can't wait to welcome you back to Hollywood Feed soon! 🐾
Ashley Gabhart10 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
The worker was so helpful in getting the food for my new puppy ordered. They didn’t have it in stock at this location but she looked up who had it in stock nearby and educated me on the same day shipping policy. I went home, ordered the feed from a separate location, and had it at my apartment by 8pm that night. Definitely will be back!
Response from the owner · 2 months ago
We are absolutely thrilled to hear about your experience, Ashley! It's wonderful to know that our team member went above and beyond to help you find the perfect food for your new puppy, even tracking down nearby stock and walking you through our Same Day Delivery policy. We love hearing that everything worked out so smoothly and that your order arrived at your apartment by 8pm that same night! We can't wait to welcome you and your new puppy back to Hollywood Feed soon!
