iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%93+59.1Reliability 28%92+26Replies to reviews 8%97+8Experts Score= 93Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 32 pet nutritionistsiPosition by Experts Score among all companies we track in this category. · better than 87%
4.9★★★★★157 Google reviews · 21 photos
97%five-star reviews
4.89★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Hollywood Feed highly, citing the knowledgeable and friendly staff who provide detailed advice on pet nutrition, wound care, and product selection. Customers appreciate the store's clean environment, convenient location, and curated selection of high-quality food and accessories at reasonable prices. A recurring criticism involves strong artificial fragrances from in-store machines, which some find overwhelming and unpleasant, while other lower-rated comments express dissatisfaction with a perceived decline in the overall shopping experience.
Google rating: 4.9 out of 5 from 157 reviews (97% five-star).
Reviews on this page: 157 Google reviews (118 with written comments, 8 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 18, 2026.
Service: Pet Nutritionist serving Belmont, North Carolina.
Data from Google, last updated October 25, 2026.
Score profile vs other pet nutritionists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Hollywood FeedPet Nutritionists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hollywood Feed: 93/100 on this factor. Category median: 83.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hollywood Feed: 92/100 on this factor. Category median: 77.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 90.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 88.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hollywood Feed: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hollywood Feed: 97/100 on this factor. Category median: 58.A
97
Bar = this company · dark tick = category median.
Star ratings
157 Google reviews we collected
4.9of 5
5 stars15397%
4 stars21%
3 stars11%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 118 written reviews
100%praise
Praise118100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7967%
Quality & results1210%
Speed & response98%
Price & value65%
Would recommend65%
Communication33%
Honesty & trust33%
What customers talk about
We read 118 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I have been shopping with Hollywood feed for years now I live in the community and it’s so convenient but the staff there is so amazing and helpful.”
“ey were so very helpful, taking me to the items I was looking for and thoroughly explaining how I can always *conveniently* get the food I need, even…”
“Everyone who finds out we are getting a puppy immediately suggests we start with Hollywood Feed and staff🐶❗️”
“Their prices seemed to be fair, if not a little higher than other retailers.”
“Very pleased with the whole experience and highly recommend this store.”
“The people were very informative, and explained everything to me.”
“It seems like everyone who works here loves their jobs and it makes me genuinely happy to see customer service employees enjoying their workplace for a change!”
People customers mention
Hill3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Martha6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
With a puppy coming in December and a newly adopted doggie by my daughters we are thrilled to find Hollywood Feed! I cannot imagine there is anything you can ask for that they do not have! The staff is obviously head over heels in love with doggies. They have stories, suggestions and advice galore. It is super…
Eric9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
All staff is wonderful. Hollywood has become my favorite pet supplier!!! I go to the Strawberry Hills location in Charlotte NC
Mackenzie8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Fantastic experience! Julia Was incredibly knowledgeable and helpful. I am happy to give them my money. They offer such a wide variety of food treats, and toys that are aligned with our values as a cat parent.. I even found out that employees annually do a nutrition And wellness class for animals. Grateful to know…
KristaLocal Guide · 77 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★
I used to really like Hollywood feed. I still like their products and staff. They installed fragrance machines and the smell in the store is so strong, it is overwhelming. It is very unpleasant to me. That is so unhealthy for employees to be breathing all day. Last time I was in, my car smelled like it from a bag of…
Haley6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I have been shopping with Hollywood feed for years now I live in the community and it’s so convenient but the staff there is so amazing and helpful. Monteo helps me with literally everything I need so I’m not wasting thousands of dollars at the vet. For ear solutions or wound care and I get Both my Animals food…
Barbara1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very helpful employees; they are friendly, knowledgeable, and the store has a great selection of food and products for your dog.
With a puppy coming in December and a newly adopted doggie by my daughters we are thrilled to find Hollywood Feed! I cannot imagine there is anything you can ask for that they do not have! The staff is obviously head over heels in love with doggies. They have stories, suggestions and advice galore. It is super convenient and our favorite new place to “play” in, everything looks so enticing! Everyone who finds out we are getting a puppy immediately suggests we start with Hollywood Feed and staff🐶❗️
Response from the owner · a week ago
We are overjoyed to hear this, Martha! A new puppy in December and a newly adopted doggie for your daughter — what an exciting time for your family! We are so happy that Hollywood Feed could be your go-to destination for all things pet-related. It truly warms our hearts to know that our staff's passion for dogs shone through with their stories, suggestions, and advice. That love for animals is at the core of everything we do, and it means the world to us that you felt it during your visit. We love that you find our store super convenient and a fun place to "play" in! We work hard to make sure we carry everything you could ever need for your furry family members, so it is wonderful to hear that we hit the mark. It is also so special that friends and family are already recommending Hollywood Feed as the best place to start your puppy journey. We could not be more grateful for that kind of trust from the community. We look forward to being a part of your puppies' lives as they grow. Welcome to the Hollywood Feed family, Martha! 🐾
Eric Davis9 reviewsiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
All staff is wonderful. Hollywood has become my favorite pet supplier!!! I go to the Strawberry Hills location in Charlotte NC
Response from the owner · a year ago
Thank you so much for your kind words! We're thrilled to hear that the Strawberry Hill team has made such a great impression and that Hollywood Feed has become your go-to pet supplier. We truly appreciate your support and look forward to seeing you (and your pets!) again soon!
Mackenzie Grow8 reviewsiTotal number of Google reviews Mackenzie has written across all businesses on Google Maps, not just this one.
Fantastic experience! Julia Was incredibly knowledgeable and helpful. I am happy to give them my money. They offer such a wide variety of food treats, and toys that are aligned with our values as a cat parent.. I even found out that employees annually do a nutrition And wellness class for animals. Grateful to know that they are so committed to helping pets be healthy! They even offered to order products They didn't have that I would like to buy, and I can't wait until our next visit. Thanks for all you do!
Response from the owner · a week ago
Thank you for your review, Mackenzie! We are truly grateful for your kind words and so happy to hear that your experience with us was fantastic.
It is wonderful to know that Julia made such a positive impression with her knowledge and helpfulness — we will be sure to pass along your warm feedback to her. We take great pride in our team's dedication to pet health and wellness, and it means the world to us that you noticed the care they put into their work.
We are glad you discovered our wide variety of food, treats, and toys, and that we were able to find options aligned with your values as a cat parent. Learning about our annual nutrition and wellness classes for animals is something we love sharing with our customers — it truly reflects our commitment to helping pets live happy, healthy lives.
We also love that we could offer to order the products you were looking for. Your pets deserve the best, and we want to make sure you always find what you need. We cannot wait to welcome you back on your next visit!
Thank you for your trust and support, Mackenzie. It truly means a great deal to our team.
Jeannette Rogers1 reviewiTotal number of Google reviews Jeannette has written across all businesses on Google Maps, not just this one.
The people were very informative, and explained everything to me.
Response from the owner · 2 weeks ago
We are pleased to hear about your experience, Jeannette! It truly means a lot to know that our team was informative and took the time to explain everything to you. That is exactly the kind of care and service we strive to provide every day. We look forward to welcoming you back to Hollywood Feed soon!
Lane Gardner2 reviewsiTotal number of Google reviews Lane has written across all businesses on Google Maps, not just this one.
Thank you so much for the 10/10 review! We’re thrilled to hear you had such a great customer service experience. We truly appreciate your support and look forward to seeing you again!
Jessica Grubb7 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Thank you for taking the time to share your experience, Jessica! We are so glad to hear that you found our store clean, organized, and our staff knowledgeable. Creating a welcoming and well-maintained environment is something we truly care about, and having a team that can genuinely help our customers means everything to us. We look forward to seeing you again at Hollywood Feed!
Rhonda Christopher8 reviewsiTotal number of Google reviews Rhonda has written across all businesses on Google Maps, not just this one.
We are overjoyed to hear such wonderful feedback, Rhonda! Thank you for taking the time to share your experience with us. It means so much to know that our team delivered great customer service and that you found our store clean and welcoming. We work hard every day to create an enjoyable environment for our customers and their pets, and your kind words truly inspire us to keep up that standard. We hope to see you again soon at Hollywood Feed!
amy wootenLocal Guide · 24 reviewsiTotal number of Google reviews amy has written across all businesses on Google Maps, not just this one.
Loving her new harness and her treats... But hating Charlotte traffic🤣
Response from the owner · a month ago
Thank you for your wonderful feedback, Amy! We are so happy to hear that your pup is loving her new harness and treats — that truly makes our day! We know Charlotte traffic can be quite the adventure, but we are glad the trip was worth it. We look forward to seeing you and your furry friend again soon!
Krista SigmonLocal Guide · 77 reviewsiTotal number of Google reviews Krista has written across all businesses on Google Maps, not just this one.
I used to really like Hollywood feed. I still like their products and staff. They installed fragrance machines and the smell in the store is so strong, it is overwhelming. It is very unpleasant to me. That is so unhealthy for employees to be breathing all day. Last time I was in, my car smelled like it from a bag of dog food. It had permeated the bag!! I think that’s my last visit.
Response from the owner · a month ago
We appreciate your perspective, Krista, and thank you for taking the time to share your experience with us.
We are genuinely glad to hear that you still enjoy our products and appreciate our staff — that means a great deal to us. However, we are truly sorry to learn that the fragrance machines have made your visits uncomfortable. We completely understand how an overwhelming scent can be unpleasant, and your concern about the health and well-being of our employees who breathe it in throughout the day is something we take seriously and sincerely appreciate you raising.
The fact that the smell permeated your bag of dog food is especially concerning, and we want you to know that your feedback is not taken lightly. Please bring that bag back to any Hollywood Feed location so we can replace it. We value you as a customer and would hate to lose you.
We encourage you to reach out to our team directly so we can discuss your experience further and look into this matter. Please feel free to contact our store at (980) 875-9060 — we would love the opportunity to make things right and ensure your next visit is a more comfortable one.
Thank you again, Krista, for being honest with us. Your feedback helps us do better, and we hope to see you back soon.
Haley Barnes6 reviewsiTotal number of Google reviews Haley has written across all businesses on Google Maps, not just this one.
I have been shopping with Hollywood feed for years now I live in the community and it’s so convenient but the staff there is so amazing and helpful. Monteo helps me with literally everything I need so I’m not wasting thousands of dollars at the vet. For ear solutions or wound care and I get Both my Animals food foods there. And also if you’re running behind and can’t make it to the store, they offer same-day delivery They’re absolutely amazing than any other pet store. They actually care. You guys are my favorite ❤️❤️
Response from the owner · a month ago
Thank you for your wonderful feedback, Haley! ❤️
It truly warms our hearts to hear that you have been a part of the Hollywood Feed family for years. Comments like yours remind us why we do what we do — and we are so glad that our location on Providence Rd is a convenient part of your community.
We are especially grateful that you mentioned Monteo! It is wonderful to know that he has been so helpful in guiding you toward the right ear solutions, wound care, and food for both of your animals. Helping you feel confident about your pets' care without unnecessary stress is exactly what our team strives for every day.
We are also happy that our Same-Day Delivery option has been a great solution for those busy days when you cannot make it into the store. We always want to make sure your pets get what they need, no matter what!
Your kind words mean everything to us, and we look forward to continuing to serve you and your beloved animals for many more years to come. Thank you for choosing Hollywood Feed — you are our favorite too! 🐾
