Home health care service · Thousand Oaks, CA · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%98+67.8Reliability 31%95+29.2Experts Score= 97Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 70 child care agenciesiPosition by Experts Score among all companies we track in this category. · better than 99%
5.0★★★★★51 Google reviews · 13 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Home Helpers Home Care of Thousand Oaks at a glance
Google reviewers rate Home Helpers Home Care of Thousand Oaks five stars based on fifty-one reviews, noting that the owner responds to all feedback. Clients frequently highlight the agency's professionalism, punctuality, and compassionate approach to in-home care for elderly family members. Recurring themes include effective communication, helpful assistance with insurance benefits, and the reliability of caregivers who often go beyond basic duties. The reviews indicate high satisfaction with the matching process and the overall support provided during critical health situations.
Google rating: 5.0 out of 5 from 51 reviews (100% five-star).
Reviews on this page: 51 Google reviews (40 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 6, 2026.
Service: Child Care Agency serving Thousand Oaks, California.
Data from Google, last updated November 13, 2026.
Score profile vs other child care agencies
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
This companyChild Care Agencies median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Home Helpers Home Care of Thousand Oaks: 98/100 on this factor. Category median: 83.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Home Helpers Home Care of Thousand Oaks: 95/100 on this factor. Category median: 80.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Home Helpers Home Care of Thousand Oaks: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 67.–
–
Bar = this company · dark tick = category median.
Star ratings
51 Google reviews we collected
5.0of 5
5 stars51100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 40 written reviews
97%praise
Praise6297%
Complaints23%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude2844%
Would recommend1219%
Speed & response711%
Honesty & trust711%
Communication69%
Quality & results46%
What customers talk about
We read 40 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They’re dependable, patient with her and actually seem to care.”
“I highly recommend them to anyone looking for reliable and outstanding home health care.”
“The agency is second to none and I cannot recommend them enough!”
“She was kind and responsive and provided resources I didn’t even know existed.”
“…he a pleasure to work with, but Ginny is kind and caring and I would trust any of my elderly family with her and Home Care thanks to how considerate a…”
“She answered all my questions and alleviated my concerns.”
“They listened to what my mom’s needs were and provided top notch, professional caregivers that meshed with her and her needs.”
People customers mention
Ginny4 reviews
George3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
TJLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We’ve had a really good experience with Jackie and the caregivers at Home Helpers Thousand Oaks. They’ve been helping with my mom and her caregivers have been great. They’re dependable, patient with her and actually seem to care.
Mary1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I had a fall in my home and ended up in a rehab center where I met Ginny Arroyo from Home Helpers. From there, Ginny set me up with caregivers to assist me at home. She has helped me through the whole process (even with my LTC insurance) and has been a saving grace. Without her, I’d be lost. My Home Helper aids are…
William5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We've been with Home Helpers since September of 2017. Caregivers are outstanding, professional, polite, and have my safety as a number one priority.
Kyle8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
My mom needs help at home so I reached out via a referred and I got to speak to Sarah. She was kind and responsive and provided resources I didn’t even know existed. I just wanted to say, thank you Sarah.
S2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
We are so happy with mom’s progress and wouldn’t have gotten this far without Home Helpers! Ginny responded quickly and kindly to arrange assistance for us.
Tricia6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I know Ginny really well. I referred a friend to her to help with this friend’s aging mother. The mother was not only impressed with her knowledge but also her fun personality! The mother is doing much better with the great care!
We’ve had a really good experience with Jackie and the caregivers at Home Helpers Thousand Oaks. They’ve been helping with my mom and her caregivers have been great. They’re dependable, patient with her and actually seem to care.
Response from the owner · a month ago
Thank you, TJ, for your wonderful five-star review! Your kind words mean so much to Jackie and our caregivers at Home Helpers Home Care of Thousand Oaks. We’re glad their dependability, patience, and genuine care have made a difference for your family. Providing compassionate, personalized in-home care for seniors in Thousand Oaks is at the heart of what we do. Thank you for your trust and for taking the time to share your experience! 💚
Mary Burton1 reviewiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
I had a fall in my home and ended up in a rehab center where I met Ginny Arroyo from Home Helpers. From there, Ginny set me up with caregivers to assist me at home. She has helped me through the whole process (even with my LTC insurance) and has been a saving grace. Without her, I’d be lost. My Home Helper aids are Jennifer W. and Rosie A. Both have gone beyond the call of duty. They are attentive, consistent, work without much direction, and are kind. Most of all they truly care.
Response from the owner · 2 months ago
Mary,
Thank you for sharing your wonderful experience with Home Helpers Home Care. We’re so grateful that Ginny helped coordinate your transition from rehabilitation to dependable in-home care, including assistance with your long-term care insurance. We’re also proud to hear that Jennifer and Rosie consistently provide attentive, compassionate senior care and go above and beyond to help you remain safe and comfortable at home. It is truly an honor to serve seniors and families throughout Ventura County and the San Fernando Valley! 💚💚💚
William Talunas5 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
We've been with Home Helpers since September of 2017. Caregivers are outstanding, professional, polite, and have my safety as a number one priority.
Response from the owner · 2 months ago
William,
Thank you for your wonderful five-star review and for trusting Home Helpers Home Care with your in-home care needs since 2017. We are honored to have supported you for so many years. Your kind words about our outstanding caregivers—their professionalism, courtesy, and dedication to your safety—mean so much to our entire team. Providing dependable, compassionate senior home care is our highest priority, and it is truly a privilege to care for you! 💚💚
Kyle Hatch8 reviewsiTotal number of Google reviews Kyle has written across all businesses on Google Maps, not just this one.
My mom needs help at home so I reached out via a referred and I got to speak to Sarah. She was kind and responsive and provided resources I didn’t even know existed. I just wanted to say, thank you Sarah.
Response from the owner · 5 months ago
Thank you so much for your kind 5-star review! We are grateful that you reached out to Home Helpers Home Care for support with your mom’s care at home. Sarah is wonderful, and we are so glad to hear she was kind, responsive, and able to provide helpful senior care resources you may not have known were available. Our team is dedicated to helping families find compassionate in-home care, caregiver support, aging-in-place solutions, and resources for older adults who need help staying safe and comfortable at home. Thank you for trusting Home Helpers Home Care!💚💚💚
S Murfee2 reviewsiTotal number of Google reviews S has written across all businesses on Google Maps, not just this one.
We are so happy with mom’s progress and wouldn’t have gotten this far without Home Helpers! Ginny responded quickly and kindly to arrange assistance for us.
Response from the owner · 5 months ago
Thank you so much for your wonderful 5-star review! We are so happy to hear about your mom’s progress and grateful that Home Helpers Home Care could be part of her care journey. Ginny and our team are dedicated to responding quickly, kindly, and compassionately when families need in-home care support. It means so much to know that our assistance has made a positive difference for your mom and your family. Thank you for trusting Home Helpers! 💚💚💚
Tricia Vega6 reviewsiTotal number of Google reviews Tricia has written across all businesses on Google Maps, not just this one.
I know Ginny really well. I referred a friend to her to help with this friend’s aging mother. The mother was not only impressed with her knowledge but also her fun personality! The mother is doing much better with the great care!
Response from the owner · 5 months ago
Thank you so much for your wonderful 5-star review and for referring your friend to Home Helpers Home Care! We are grateful for your trust and so happy to hear that Ginny’s knowledge, warmth, and fun personality made such a positive impression. Our team is dedicated to providing compassionate, dependable in-home care for seniors and support for families navigating care for an aging loved one. We are thrilled to hear that your friend’s mother is doing much better with great care! 💚💚💚
Liz Chandlee14 reviewsiTotal number of Google reviews Liz has written across all businesses on Google Maps, not just this one.
You can be confident that your loved one is safe receiving quality, compassionate & skilled care.
Response from the owner · 5 months ago
Liz,
Thank you for your wonderful 5-star review! We are honored that you trust Home Helpers Home Care with your loved one's care.
Providing safe, compassionate, and skilled in-home care is at the heart of everything we do. Our dedicated caregivers are committed to helping seniors maintain their independence, dignity, and quality of life while remaining comfortable in their own homes.
Whether a family needs personal care, companionship, dementia care, respite care, or 24-hour home care services, our goal is to provide peace of mind knowing their loved one is receiving exceptional care from trained and caring professionals.
Thank you for allowing us to be part of your family's care journey. We appreciate your trust and recommendation! 💚💚💚
Elana DaleyLocal Guide · 39 reviewsiTotal number of Google reviews Elana has written across all businesses on Google Maps, not just this one.
Home helpers has been so thorough. I enjoy working with Ginny as she is meticulous in handling the placement and services for my mom. She answered all my questions and alleviated my concerns. She was helpful with VA benefits and really knows and understands both from my mom’s perspective and mine.
Response from the owner · 6 months ago
Thank you, Elana, for your kind words and for trusting Home Helpers Home Care with your mom’s care.
We’re so glad to hear that Ginny provided such thorough and compassionate support throughout the caregiver placement process. Delivering high-quality in-home senior care, especially when navigating important resources like VA benefits for home care, is something we take great pride in. It means a lot to know she was able to answer your questions, ease your concerns, and truly understand both your mom’s needs and your family’s perspective.
At Home Helpers Home Care, we are committed to providing personalized home care services, including elder care, dementia care, and veteran support services, with professionalism and heart.
We appreciate you being part of our Home Helpers family and are always here whenever you need us.
Faith Woelfel2 reviewsiTotal number of Google reviews Faith has written across all businesses on Google Maps, not just this one.
Every single person that we have interacted with with Home Helpers has been 100% professional but also 100% kind and compassionate and caring and bend over backwards to help in any way possible. They really truly care about your loved one and treat them as if they are their own family member. We have had the same caretaker for a year, Carol Ball, she really treats my parents as if they are her own family member. She is very proactive in addressing needs of my parents and is excellent at communicating with the rest of the family. She is very loving and great at helping around the house and running errands. Could not recommend this company more!
Response from the owner · 8 months ago
Thank you so much for this wonderful 5-star review and for trusting Home Helpers Home Care with your parents’ care. We’re truly grateful to hear that our team has provided the kind of professional, compassionate in-home care your family deserves.
We’re especially happy to hear how much Carol Ball has meant to your parents and to your family over the past year. Carol embodies what we strive for every day at Home Helpers—reliable, proactive caregiving, excellent communication, and genuine kindness that helps seniors feel safe, supported, and respected in their own home. We love knowing she’s been able to assist with daily needs, errands, and household help while building a real, family-like connection.
At Home Helpers Home Care, our goal is to provide personalized senior care, caregiver support, and dependable home care services that allow older adults to maintain independence and quality of life. Your recommendation means the world to us, and we’re honored to be part of your parents’ care journey.
Thank you again for your heartfelt feedback—please don’t hesitate to reach out if there’s ever anything more we can do for your family. 💚
Brenda vonTeuber2 reviewsiTotal number of Google reviews Brenda has written across all businesses on Google Maps, not just this one.
First rate.
It's not easy to find home care help on short notice, with agencies that do not handle the insurance, unknown helpers, etc. I am grateful to the agency that referred me to Home Helpers. I am especially grateful for the perfect aide with whom we were paired.
MJ has been a blessing. She's handled the care of my husband's recovery taking over the aspects that I didn't want. She cooks, launders and cleans. I walk into a well-run household.
Oh gosh! I am going to miss her!
Response from the owner · 8 months ago
Brenda,
Thank you so much for this heartfelt review. We know how stressful it can be to find reliable in-home care on short notice, and we’re truly grateful you were connected to Home Helpers Home Care when you needed support most.
We’re especially happy to hear how much MJ has meant to you and your husband during his recovery. It’s wonderful to know she stepped in with the kind of compassionate, dependable help that makes day-to-day life feel manageable again—supporting with meals, laundry, housekeeping, and the many details that keep a household running smoothly.
We’ll be sure to share your kind words with MJ—she’ll be touched to know she made such a difference. Thank you again for trusting Home Helpers with your family’s care, and please don’t hesitate to reach out if we can ever support you again in the future.
