Home health care service · Thousand Oaks, CA · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%90+62.3Reliability 31%92+28.3Experts Score= 91Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 70 child care agenciesiPosition by Experts Score among all companies we track in this category. · better than 70%
5.0★★★★★20 Google reviews · 19 photos
95%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Home Instead in Thousand Oaks five stars based on twenty reviews, noting that the owner did not respond to any feedback. Clients describe the agency as responsive and flexible, highlighting quick scheduling for urgent needs, thorough initial assessments, and fair pricing. Recurring themes include punctual staff, clear communication, and caregivers who provide companionship, light cleaning, and assistance with daily activities. Reviewers also mention the owner's personal involvement in matching caregivers to specific family needs and ensuring care plans are adjusted as conditions change.
Google rating: 5.0 out of 5 from 20 reviews (95% five-star).
Reviews on this page: 20 Google reviews (20 with written comments).
Owner responses: the business replied to 0% of reviews.
Most recent review: April 1, 2026.
Service: Child Care Agency serving Thousand Oaks, California.
Data from Google, last updated November 13, 2026.
Score profile vs other child care agencies
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: satisfaction.
Home InsteadChild Care Agencies median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Home Instead: 90/100 on this factor. Category median: 83.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Home Instead: 92/100 on this factor. Category median: 80.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Home Instead: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 67.–
–
Bar = this company · dark tick = category median.
Star ratings
20 Google reviews we collected
5.0of 5
5 stars1995%
4 stars15%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 20 written reviews
100%praise
Praise37100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude1438%
Would recommend1027%
Speed & response514%
Honesty & trust514%
Communication25%
Quality & results13%
What customers talk about
We read 20 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff consistently treated them with kindness, dignity, and genuine compassion, which gave our family a great sense of comfort and reassurance.”
“I highly recommend this care group if you have a loved one in need.”
“He worked with us to carefully select our caregiver and was always responsive if we needed to make any changes to our schedule.”
“I feel so fortunate to have found Home Instead and I trust whomever they send to my home to care for my 94 year old mother.”
“Joe was very informative and explained the amount of training provided to his employees.”
“The head of the agency, Joe Malagon, came out and was very thorough in finding out what my needs were and how he would be able to help.”
People customers mention
Joe9 reviews
Jennifer6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Jesica4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I am deeply thankful for the level of care my parents received here. The staff consistently treated them with kindness, dignity, and genuine compassion, which gave our family a great sense of comfort and reassurance. They were always attentive and willing to go the extra mile to make sure everything was handled…
Blue2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
I highly recommend Home Instead Thousand Oaks. The staff is very professional. Joe, Angel and Jennifer are hands down the best Managment staff. They are always on top of anything we need. The caregivers are exceptional and very caring. They go above and beyond to fill our families needs! Thank you Joe, Angel, Jennifer and staff! you guys ROCK!!!!
Karen9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
The owner, Joe, took very good care of us. He came out to the house and met my dad to help determine the best care plan. He worked with us to carefully select our caregiver and was always responsive if we needed to make any changes to our schedule. The care was reliable and fairly priced. Thank you!
Joni7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
I have been using a caregiver from Home Instead for the last 6 months and couldn’t be more pleased! Joe Malagon and Jennifer McIntire are both so professional and customer service oriented. I feel so fortunate to have found Home Instead and I trust whomever they send to my home to care for my 94 year old mother.
BridgemanLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
We were on a pinch a quickly needed night care for my ailing mother. I called Home Care, got right through and they came with a few hours to understand our needs and scheduled in a night shift starting that night.
They also checked on their team members log notes and scheduled a brief meeting us (family) after the…
Alison12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
I had interviewed a few care agencies and chose to use Home Instead Senior care. Joe was very informative and explained the amount of training provided to his employees. I explained my mother's personality and he carefully thought of the right fit of caregivers to meet her needs. The caregiver, Gloria, won my…
I am deeply thankful for the level of care my parents received here. The staff consistently treated them with kindness, dignity, and genuine compassion, which gave our family a great sense of comfort and reassurance. They were always attentive and willing to go the extra mile to make sure everything was handled properly. Although there are a few minor areas that could use improvement, the overall experience has been very positive and memorable. I would gladly recommend this place to others.
Blue berry Dragon fruit2 reviewsiTotal number of Google reviews Blue has written across all businesses on Google Maps, not just this one.
I highly recommend Home Instead Thousand Oaks. The staff is very professional. Joe, Angel and Jennifer are hands down the best Managment staff. They are always on top of anything we need. The caregivers are exceptional and very caring. They go above and beyond to fill our families needs! Thank you Joe, Angel, Jennifer and staff! you guys ROCK!!!!
Karen Kimmel9 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
The owner, Joe, took very good care of us. He came out to the house and met my dad to help determine the best care plan. He worked with us to carefully select our caregiver and was always responsive if we needed to make any changes to our schedule. The care was reliable and fairly priced. Thank you!
Joni Miyashiro7 reviewsiTotal number of Google reviews Joni has written across all businesses on Google Maps, not just this one.
I have been using a caregiver from Home Instead for the last 6 months and couldn’t be more pleased! Joe Malagon and Jennifer McIntire are both so professional and customer service oriented. I feel so fortunate to have found Home Instead and I trust whomever they send to my home to care for my 94 year old mother.
Bridgeman CarneyLocal Guide · 26 reviewsiTotal number of Google reviews Bridgeman has written across all businesses on Google Maps, not just this one.
We were on a pinch a quickly needed night care for my ailing mother. I called Home Care, got right through and they came with a few hours to understand our needs and scheduled in a night shift starting that night.
They also checked on their team members log notes and scheduled a brief meeting us (family) after the first week to hear our comments and make sure everything to our satisfaction (which it was)!
My mother go along well with the team members. A very important point to include here!
Alison Smith12 reviewsiTotal number of Google reviews Alison has written across all businesses on Google Maps, not just this one.
I had interviewed a few care agencies and chose to use Home Instead Senior care. Joe was very informative and explained the amount of training provided to his employees. I explained my mother's personality and he carefully thought of the right fit of caregivers to meet her needs. The caregiver, Gloria, won my mother over on the first day she came and the two of them got along great!! Although the time we had with her was shorter than expected, only 7 weeks, we are grateful for compassionate care and professionalism provided until my mother passed.
Joe checked in with us weekly to make sure we were happy with the care given. I highly recommend this care group if you have a loved one in need.
Lauren StuparLocal Guide · 5 reviewsiTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
I appreciate the attention and care that Home Instead gave to my father the last several months of his life. They worked with us to allow my dad the autonomy that he wanted while also making sure that his needs were met.
Laurie Carter1 reviewiTotal number of Google reviews Laurie has written across all businesses on Google Maps, not just this one.
Both Joe and Jennifer have been both kind and supportive at a critical time when my mom feel ill and required 24/7 care. I was at a loss on where to start and was calling many agencies. From the first time Joe picked up the phone, I sensed the compassion in his voice and knew Home Instead Senior Care was my top pick. I also worked with his mother Jennifer. Both are very kind and have empathy as they share similar experiences caring for their own family members. At a time when I was rattled, they provided a sense of calm, patience, and support that helped me tremendously in getting through this difficult time.
Kelsey Riemer3 reviewsiTotal number of Google reviews Kelsey has written across all businesses on Google Maps, not just this one.
Home Instead Thousand Oaks is great! Joe is possibly the nicest and most helpful person I’ve ever met. He was so helpful a couple years ago when we need supplemental care for my mom as she entered hospice. Home Instead also recently helped my dad get back on his feet after a hospitalization. My dad loved the daily companionship (especially the morning omelettes) and it was so nice to know that someone was looking out for him while I was at work. I highly recommend Home Instead Thousand Oaks and will definitely use them again if needed.
M S9 reviewsiTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
I cannot tell you how much I've appreciated Joe and Janet with Home Instead! So kind, friendly, attentive and accommodating! My parents were in very excellent care by their caregivers, Christine, Chrystal, and Alex who were all outstanding, taking them for walks, fixing food, light cleaning, helping them walk, making sure that everything was comfortable and safe for my parents. I will miss the caregivers and Joe and Janet, they were so kind and generous to my beloved parents! Thank You!
