Analyzing 7,340,9417.3M ReviewsFor 20,80520.8K Experts
Customers frequently praise HomeShield technicians for being thorough, professional, and communicative, often noting timely arrivals and detailed explanations of pest control treatments. Pricing is described as affordable, and many reviewers highlight the effectiveness of services for ants, rodents, and spiders. However, recurring criticisms include incomplete work on foundation or yard areas, missed appointments, and poor follow-up communication, with some clients reporting that promised services were not fully performed or that staff failed to secure property gates.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
1,560 Google reviews we collected
Phrases our text analysis found in 1,144 written reviews
Price verdicts customers left with their Google review
Middle half of what 104 customers paid ($50–$111) · gold mark = category median.
How often each topic comes up in the written reviews
We read 1,144 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Chris was friendly, we will ask for him in the future!”
“Chris did a great job, not only did he come out real early to take care of the project , he was very detailed in the areas that required attention.”
“, did a poor job in cleaning up the rat droppings in my attic, was ill-equipped and did not have the necessary tools for the job, ex.”
“He sent me a text the day before my monthly service day to remind me of my next day's service.”
“The technician arrived late and seemed completely unprepared.”
“explains all he is doing and advises you on next steps and what to look out for”
“an extension wand for the vacuum for hard to reach areas was needed and he didn’t have one, therefore the hard to reach spaces didn’t get vacuumed.”
“Highly recommend HomeShield Pest Control—and if you can, ask for Michael Ceja.”
“I DO NOT recommend HomeShield company to perform this service.”
“There’s a monthly fee and service is 2-4 months but at a reasonable rate.”
“Im very disappointed in what I'm paying for its not worth it smdh.”
“Upfront about service and rates for what happens before setting up appointment.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired HomeShield Pest Control for 8 kinds of job. Pick one to see what they paid and said.
Chris did a great job, not only did he come out real early to take care of the project , he was very detailed in the areas that required attention. -such as the back yard. Chris was friendly, we will ask for him in the future! Thank you Chris
Bobby B has been our technician the last 2 visits and he is awesome. Super kind and efficient. I hope we have him in the future!
jordan is very experienced and thorough explains all he is doing and advises you on next steps and what to look out for he should become my regular service guy as he now knows the residence
Technician was extremely nice, professional and very thorough the kind of service I had become accustomed too.
I am new to HomeShield Pest Control and I am so far very pleased with the service. For weeks, we haven't noticed any rats or ants. Antion is my HomeShield technician. He sent me a text the day before my monthly service day to remind me of my next day's service. After the service, Antion sent me a very detailed…
Wonderful service today. Our service today was a usual thorough job. Our technician did a great job and communicates well and gives excellent service..
| Job | Reviews | Category typical |
|---|---|---|
| Spider extermination | 185 | $56–$131 |
| General pest inspection | 182 | $63–$124 |
| Ant extermination | 148 | $76–$246 |
| Rodent extermination | 132 | $73–$323 |
| Cockroach extermination | 88 | $83–$214 |
| Hornet & wasp extermination | 82 | $81–$246 |
| Bug & insect extermination | 67 | $73–$136 |
| Home inspection | 65 | $66–$159 |
4.9 ★★★★★ 1,560 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
very good service and for a great deal
Thank you, Thomas. We appreciate your recognition of our service and are glad you found value in your experience with HomeShield Pest Control.
Chris did a great job, not only did he come out real early to take care of the project , he was very detailed in the areas that required attention. -such as the back yard. Chris was friendly, we will ask for him in the future! Thank you Chris
Thank you, Carole. We appreciate your recognition of Chris’s thorough work and professionalism. It is great to hear you plan to request him again.
The service man is very nice and knowledgeable answering my questions especially ants problems which is not associated with our house. He also did thorough job cleaning spider webs all around our house despite it was getting late (passed 5pm). I am very satisfied his service.
Janice, we appreciate your recognition of our technician's thoroughness and dedication, especially in addressing your concerns and providing detailed, attentive service.
Angellinda was wonderful!!
Thank you, Claire. We appreciate your kind words and are pleased you had a positive interaction with our team.
Bobby B has been our technician the last 2 visits and he is awesome. Super kind and efficient. I hope we have him in the future!
Thank you, Carrie, for highlighting the professionalism and courtesy shown by our technician. We appreciate your trust and continued support.
jordan is very experienced and thorough explains all he is doing and advises you on next steps and what to look out for he should become my regular service guy as he now knows the residence
Thank you, Richard, for recognizing Jordan's expertise and thorough explanations. We appreciate your trust and are glad to support your ongoing pest control needs.
Technician was extremely nice, professional and very thorough the kind of service I had become accustomed too.
Thank you for highlighting our technician's professionalism and care, Anika. We appreciate your continued support and recognition of quality service.
A Couple of techs (esp. Matthew) who came were very knowledgeable.
Thank you for recognizing our technicians' expertise. We appreciate your positive rating and are glad their knowledge made a strong impression.
I am new to HomeShield Pest Control and I am so far very pleased with the service. For weeks, we haven't noticed any rats or ants. Antion is my HomeShield technician. He sent me a text the day before my monthly service day to remind me of my next day's service. After the service, Antion sent me a very detailed text of everything he did in my yard and around the perimeter of my house. I feel blessed and happy I found HomeShield! Thank you, Antion, for your efficiency and great communication skills! Martha Schrader
Martha, thank you for your detailed feedback. We are glad our communication, service, and results have made a difference for your home.
Service by Mathew was excellent. He listened to my concerns
Thank you, Sandee, for highlighting Mathew's attentive service. We are glad you felt heard and appreciate your five-star rating.
Analyzing 7,340,9417.3M ReviewsFor 20,80520.8K Experts
