Pest control service · Grand Prairie, TX · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty87−1.3Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#52 of 69 flea exterminatorsiPosition by Experts Score among all companies we track in this category. · better than 25%
4.8★★★★★1,762 Google reviews · 22 photos
92%five-star reviews
4.81★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
81%reviews answered by the owner
$108typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate HomeTeam Pest Defense 4.8 out of 5 based on 1762 reviews. Customers frequently praise technicians for punctuality, thoroughness, and professional communication during treatments for ants, spiders, and fire ants. Recurring criticisms involve scheduling errors, unauthorized visits, aggressive door-to-door sales tactics, and unexpected billing charges.
Google rating: 4.8 out of 5 from 1,762 reviews (92% five-star).
Reviews on this page: 1,762 Google reviews (959 with written comments, 5 with photos).
Owner responses: the business replied to 81% of reviews.
Most recent review: October 25, 2026.
Service: Flea Exterminator serving Grand Prairie, Texas.
Data from Google, last updated October 26, 2026.
Score profile vs other flea exterminators
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
HomeTeam Pest DefenseFlea Exterminators median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.HomeTeam Pest Defense: 84/100 on this factor. Category median: 95.A
84
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.HomeTeam Pest Defense: 84/100 on this factor. Category median: 94.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.HomeTeam Pest Defense: 87/100 on this factor. Category median: 97.A
87
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.HomeTeam Pest Defense: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.HomeTeam Pest Defense: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.HomeTeam Pest Defense: 100/100 on this factor. Category median: 93.A
100
Bar = this company · dark tick = category median.
Star ratings
1,762 Google reviews we collected
4.8of 5
5 stars1,62092%
4 stars835%
3 stars171%
2 stars80%
1 star342%
Praise vs complaints
Phrases our text analysis found in 959 written reviews
98%praise
Praise1,38698%
Complaints312%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price3325%
Reasonable8464%
Overpriced43%
Not sure108%
$1080% vs typical flea exterminators
Middle half of what 96 customers paid ($53–$139) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude50836%
Quality & results36226%
Speed & response22916%
Communication14210%
Would recommend1108%
Price & value342%
Honesty & trust322%
What customers talk about
We read 959 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The office personnel that answers the phone and helps to assist clients are exceptionally helpful.”
“His attitude was unprofessional, disrespectful, and a poor reflection of the company.”
“He kept us informed on the timeline for treatment and was thorough and very respectful.”
“I will be sending a letter of cancellation for the WORST SERVICE ever.”
“Very understanding and communication was very timely.”
“Our appointment was scheduled for Thursday July 14th, but Home Team never showed up!”
“They explain things to you without making you feel that you should hurry off the phone and they do not make you feel dumb if you don't know or underst…”
“Both my wife and I very happy and highly recommend him!”
“I strongly recommend that anyone stay away from this company.”
“We've been using them since 2020 & reasonably priced.”
“Very expensive and they added ants service without informing about the charges.”
“I highly recommend Home Team Pest Defense (ask for Eric) for anyone seeking reliable and high-quality pest control.”
People customers mention
Reyes23 reviews
Chance11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired HomeTeam Pest Defense for 8 kinds of job. Pick one to see what they paid and said.
Rachel5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 14 hours ago★★★
The service was great, and the price was even better\! However, communication could definitely use some improvement, lol\. Dwayne, the salesperson, was awesome, but the scheduling department dropped the ball\. They never reached out to confirm anything, so I was the one constantly following up with them\. Great…
Paid $40–60Great priceGeneral pest inspectionMosquito extermination
Beverly3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
I have had Home Team Pest Defense for over 3 years! Their service has been exceptional! My Home Team guy is Freddy. Freddy represents his company very good. He does a good service inside my home and outside my home and in my yard! I love Home Team because of Freddy's work ethic. The office personnel that answers the…
Paid $120–140Reasonable priceHornet & wasp extermination
M1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★
Eric Reyes is always a great person.
Gets here when he says he going to be here and takes care of the job.
Very professional and nice guy!
Very easy to work with and takes care of your concerns.
Paid $140–160Not sureBug & insect extermination
M.A10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
Very expensive and they added ants service without informing about the charges. Better options out there.
Paid $200+OverpricedHornet & wasp extermination
Monique6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Been With Them For Over 2 Years And Couldn’t Be More Happier With There Service Freddy Is By Far The Best Technician, Always On Time And Works Around Your Schedule. Such A Respectful and Helpful Person
Paid $40–60Great priceRodent exterminationService not listed
Reggie8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Eric Reyes is absolutely perfect for your business! His professionalism, attention to detail, knowledge of the Pest industry and his ability to always strive to make me and my wife feel like our home is protected from any pest is enormously appreciated. He's (Eric Reyes) is the best! Reggie Williams
The service was great, and the price was even better\! However, communication could definitely use some improvement, lol\. Dwayne, the salesperson, was awesome, but the scheduling department dropped the ball\. They never reached out to confirm anything, so I was the one constantly following up with them\. Great service and pricing, but communication needs work\!
Price assessment: Great price
Price: $40–60
Services: General pest inspection, Mosquito extermination
Pest type: Mosquitoes
Response from the owner · 11 hours ago
Thank you for your honesty, Rachel. We hear you on the scheduling communication. We'll work to improve that. Glad Dwayne and our pricing delivered!
Beverly McCants3 reviewsiTotal number of Google reviews Beverly has written across all businesses on Google Maps, not just this one.
I have had Home Team Pest Defense for over 3 years! Their service has been exceptional! My Home Team guy is Freddy. Freddy represents his company very good. He does a good service inside my home and outside my home and in my yard! I love Home Team because of Freddy's work ethic. The office personnel that answers the phone and helps to assist clients are exceptionally helpful. They explain things to you without making you feel that you should hurry off the phone and they do not make you feel dumb if you don't know or understand something. Great customer service all around both in the office and in the field. Thank you Home Team! Great Job!!!
Price assessment: Reasonable price
Price: $120–140
Services: Hornet & wasp extermination
Pest type: Ants, Spiders
Response from the owner · a day ago
Hello Mrs. Mccants, thank you so much for your positive comments. We are happy we met your expectations!
Jonathan JonesLocal Guide · 17 reviewsiTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
Multiple times we needed to be home so we adjusted our work schedule to be home, only for the appointment to be re-scheduled. The straw that broke the camels back was when our puppy came in from outside with a huge spider on his back that was full of baby spiders that were all over our puppies back. I still don't understand what we were paying for....
Response from the owner · 2 days ago
We sincerely apologize for the repeated scheduling changes and the frustration this caused. We understand your concerns, especially regarding your family pet, and want you to know we take your feedback seriously. This is not the experience we want for our customers, and we would appreciate the opportunity to address your concerns and make things right. Please contact our office at 972-408-2400 so we can assist you.
M G1 reviewiTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
Eric Reyes is always a great person.
Gets here when he says he going to be here and takes care of the job.
Very professional and nice guy!
Very easy to work with and takes care of your concerns.
Price assessment: Not sure
Price: $140–160
Services: Bug & insect extermination
Pest type: Ants, Cockroaches, Spiders
Response from the owner · 5 days ago
Hi M G, thank you so much for your positive comments. We are happy we met your expectations!
Debra BabichLocal Guide · 20 reviewsiTotal number of Google reviews Debra has written across all businesses on Google Maps, not just this one.
Selena was wonderful to work with in getting our pest defense all set up. Very understanding and communication was very timely. Eric Reyes was our technician. He kept us informed on the timeline for treatment and was thorough and very respectful. Highly recommend.
Response from the owner · 6 days ago
Thank you for the great review, Debra! We’re glad Selena and Eric provided excellent communication and service. We appreciate your trust in Hometeam Pest Defense!
S. M.7 reviewsiTotal number of Google reviews S. has written across all businesses on Google Maps, not just this one.
⭐⭐⭐⭐⭐
Eric Reyes with HomeTeam Pest Defense consistently provides outstanding service! He is professional, thorough, knowledgeable, and always takes pride in his work. Every visit is a great experience, and I truly appreciate his attention to detail and commitment to customer satisfaction. Eric is a great representation of the company. Highly recommend!
Price assessment: Great price
Services: General pest inspection
Response from the owner · 6 days ago
We greatly appreciate your kind words about Eric! His professionalism, thoroughness, and commitment to customer satisfaction truly reflect our team's values. Thank you!
LONE LIGHTLocal Guide · 56 reviewsiTotal number of Google reviews LONE has written across all businesses on Google Maps, not just this one.
Eric Reyes did an OUTSTANDING job for us. He is very professional, courteous and does a great job! . Both my wife and I very happy and highly recommend him!
Response from the owner · a week ago
We are honored to hear our technician delivered an outstanding experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Richard Laudner8 reviewsiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Services: Hornet & wasp extermination, General pest inspection, Ant extermination
Response from the owner · 6 days ago
Hello Mr. & Mrs. Jackson, we are glad you had such a wonderful experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case for you. If there is anything further we can do for you, we are happy to help!
