ANT EXTERMINATORS · JACKSONVILLE, FL
HomeTeam Pest Defense logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%1+0.4Reliability 15%4+0.6Craft & service 20%71+14.2Value 10%32+3.2Momentum 8%4+0.3Track record 7%69+4.8Accountability 5%61+3.1Experts Score= 27Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.27SCORE

HomeTeam Pest Defense

Better than 5% of ant exterminators · #38 of 40

4.9★1,222 Google reviewsGoogle star rating as shown on Google Maps.
4.65★last 12 monthsAverage stars on reviews from the last 12 months only.
4.6%1–2★ in 2 yrs (avg 1.1%)Share of reviews from the last 24 months that gave 1 or 2 stars.
73%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

HomeTeam Pest Defense for bug & insect extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.122
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$120–140
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$61–$119
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Bug & insect extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#20 / 35

All 122 Google reviews tagged “Bug & insect extermination” · showing 20

★★★★★ Cecelia · a month ago

Always professional,not rushed,

Paid $120–140Reasonable priceHome inspectionSpider exterminationGeneral pest inspection
★★★★★ Kevin · a month ago

Super fast response to our request for service! The technician was very thorough taking care of everything we needed. He also cleaned our soffits of spider webs.

Not sureTermite inspectionCockroach exterminationBug & insect extermination
★★★★★ Clay · Edited a month ago

Our Hone Team Rep is awesome. Always explains everything. If we need anything extra, the response is fast. Brian has been taking care of us for years and does an exceptional job .

Home inspectionGeneral pest inspectionBug & insect extermination
★★★★★ Judith · Edited 9 months ago

For a great many years, Home Team has done a five star job protecting our home; plus a second property and house that we no longer own.They are thorough, professional, friendly and reliable.The woods behind our house leaves us vulnerable to critters and bugs who want to make our house their home. Home team has made…

Home inspectionHornet & wasp exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Scott · Edited 11 months ago

Fantastic job very thorough

Bug & insect exterminationCockroach exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Robert · Edited a year ago

Home Teams technicians are friendly, professional and respectful of my property. They always ensure to contact me before someone arrives at my home.

Bug & insect exterminationAnt extermination+ Professionalism
★★★★★ Lonnie · Edited 2 years ago

Trent and Travis were amazing ! Professional and respectful and kind! Robin was a great help to us when setting up service with the Home Team.

Termite inspectionTermite exterminationBug & insect extermination+ Punctuality+ Professionalism
★★★★★ Buffy · Edited 2 years ago

They are always so kind whether on the phone or in person. Our Technician is a very thorough young man who always acts on any of my questions or concerns. We've been using this company for a while now and I would recommend them to any friends or family asking for a good pest company.

Spider exterminationGeneral pest inspectionBug & insect extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ DAWN · Edited 2 years ago

Takes great care to keep us pest free!

Home inspectionHornet & wasp exterminationTermite inspection+ Professionalism
★★★★★ Rebecca · Edited 2 years ago

Service techs did a great job.

Home inspectionRodent exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ mark · Edited 2 years ago

Very thorough technicians. Company is always easy to work with.

Termite inspectionGeneral pest inspectionBug & insect extermination+ Professionalism
★★★★ fred · Edited 2 years ago

Excellent service

Ant exterminationBug & insect exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Leslie · 2 years ago

Wilfredo was very professional and courteous. He performed our first service. He explained the service in detail and was so kind in telling me that if we had any questions or concerns after our service not to hesitate to call. He said a technician would come out any time between services if we needed them to.…

Bug & insect exterminationGeneral pest inspection+ Quality+ Professionalism+ Value
★★★★★ Kathran · 2 years ago

Been a customer for over 10 years. We have had the same tech most of that time. Which i think speaks well of the company. Quick to respond when we have issues. Which are rare. Very happy with service.

Bug & insect exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Quality+ Professionalism
★★★★★ Dana · 2 years ago

Very dependable quality services!

Bug & insect exterminationGeneral pest inspection+ Professionalism
★★★★★ Gloria · 2 years ago

They are always extremely nice and professional. The quality of their work is excellent.

Bug & insect exterminationCockroach exterminationHome inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Evelyn · 2 years ago

Excellent service

Bug & insect exterminationRodent extermination+ Professionalism
★★★★★ Wade · Edited 2 years ago

FOLLOWED UP!! Matt always does a good job.

Ant exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Drew · 2 years ago

The staff at Home team are always very professional and go out of their way to make sure the customers are happy. From the lady who schedules to the tech who comes to the house, they are the best.

Bug & insect exterminationHornet & wasp exterminationSpider extermination+ Punctuality+ Quality+ Professionalism
★★★★★ Stephen · 2 years ago

I have been using HomeTeam for the past 5 years and have not been disappointed. Their service is professional, customer centric, of high quality and very responsive. I am very happy with the value I receive. I highly recommend them.

Bug & insect exterminationHome inspectionGeneral pest inspection+ Responsiveness+ Punctuality+ Quality

Show more bug & insect extermination reviews (102 more) →

vs category

Blue = HomeTeam, grey = ant exterminators average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.69★ (16 reviews)2024-Q2: 4.67★ (15 reviews)2024-Q3: 4.89★ (76 reviews)2024-Q4: 5.00★ (52 reviews)2025-Q1: 4.93★ (29 reviews)2025-Q2: 4.79★ (24 reviews)2025-Q3: 4.86★ (37 reviews)2025-Q4: 4.61★ (36 reviews)2026-Q1: 4.50★ (36 reviews)2026-Q2: 4.71★ (14 reviews)2026-Q3: 5.00★ (20 reviews)2026-Q4: 4.40★ (5 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$124+25% vs typical ant exterminators

Bar = middle half of what customers paid · gold mark = category median.

Great price 21%Reasonable 67%Overpriced 8%Not sure 4%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%1+0.4Reliability 15%4+0.6Craft & service 20%71+14.2Value 10%32+3.2Momentum 8%4+0.3Track record 7%69+4.8Accountability 5%61+3.1Experts Score= 27Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
1
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
4
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
71
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
32
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
4
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
69
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
61

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+290 / −2
Professionalism
+388 / −2
Responsiveness
+304 / −0
Punctuality
+298 / −0
Value
+225 / −2

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