ANT EXTERMINATORS · JACKSONVILLE, FL
HomeTeam Pest Defense logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%1+0.4Reliability 15%4+0.6Craft & service 20%71+14.2Value 10%32+3.2Momentum 8%4+0.3Track record 7%69+4.8Accountability 5%61+3.1Experts Score= 27Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.27SCORE

HomeTeam Pest Defense

Better than 5% of ant exterminators · #38 of 40

4.9★1,222 Google reviewsGoogle star rating as shown on Google Maps.
4.65★last 12 monthsAverage stars on reviews from the last 12 months only.
4.6%1–2★ in 2 yrs (avg 1.1%)Share of reviews from the last 24 months that gave 1 or 2 stars.
73%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Recent priced reviews

James7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

HomeTeam has been fantastic with the pest controls around our home. Matt our technician is always very thorough with the tasks HomeTeam performs on our home. Matt is also very friendly, professional and knowledgeable with the various services HomeTeam provides. I highly recommend HomeTeam to anyone needing pest control for their home or property.

Paid $60–80Reasonable priceHome inspectionRodent exterminationTermite extermination
JacquelynLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I have used Home Team for termites and other bugs service since moving to our home and could not be more pleased. They contact me when a service is due. The serviceman Travis is friendly and diligent at what he does and explains all that is being done and answers any questions or concerns I have.

Paid $200+Home inspection+ Responsiveness+ Professionalism
TamiLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I’ve had a really good experience with HomeTeam Pest Defense. They are always very responsive and quick to address any questions or concerns I have. Whenever I’ve needed a technician to come out, they’ve been able to schedule someone either the same day or the next day, which I really appreciate. Communication is…

Paid $80–100Great priceHome inspectionHornet & wasp exterminationRodent extermination
Quinton12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Cavin always lets us know ahead of time that he’s coming by and is very professional in his work.

Paid $40–60Reasonable price
JeffLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Brandon with Home Team did a great job. He listened to my concerns and what we wanted. He helped provide guidance and suggestions. And he communicated before he came by, during the visit, and after he was done. Definitely a good guy. Thanks.

Paid $120–140Reasonable price
DebbieLocal Guide · 205 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I LOVE This company! They are so good about service and getting rid of pests! We have used them for years.. Awersome

Paid $200+Reasonable priceService not listed

vs category

Blue = HomeTeam, grey = ant exterminators average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.69★ (16 reviews)2024-Q2: 4.67★ (15 reviews)2024-Q3: 4.89★ (76 reviews)2024-Q4: 5.00★ (52 reviews)2025-Q1: 4.93★ (29 reviews)2025-Q2: 4.79★ (24 reviews)2025-Q3: 4.86★ (37 reviews)2025-Q4: 4.61★ (36 reviews)2026-Q1: 4.50★ (36 reviews)2026-Q2: 4.71★ (14 reviews)2026-Q3: 5.00★ (20 reviews)2026-Q4: 4.40★ (5 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$124+25% vs typical ant exterminators

Bar = middle half of what customers paid · gold mark = category median.

Great price 21%Reasonable 67%Overpriced 8%Not sure 4%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%1+0.4Reliability 15%4+0.6Craft & service 20%71+14.2Value 10%32+3.2Momentum 8%4+0.3Track record 7%69+4.8Accountability 5%61+3.1Experts Score= 27Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
1
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
4
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
71
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
32
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
4
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
69
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
61

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+290 / −2
Professionalism
+388 / −2
Responsiveness
+304 / −0
Punctuality
+298 / −0
Value
+225 / −2

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