Dillon Preston5 reviewsTotal number of Google reviews Dillon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI love this place, and got another great deal
Hometown Tire And Auto
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%65+35.5Reliability 24%28+6.8Value 14%0+0Replies to reviews 7%10+0.7Momentum penalty0−10Experts Score= 33Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.33SCORE
DGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#50 of 50 oil change servicesPosition by Experts Score among all companies we track in this category. · better than 0%
4.8 ★★★★★ 488 Google reviews · 23 photos
91%five-star reviews
3.74★last 12 monthsAverage stars on reviews from the last 12 months only.
18%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
10%reviews answered by the owner
Oct 2026latest review
Hometown Tire And Auto at a glance
Customers frequently cite honest communication, fair pricing, and thorough diagnostics for services including oil changes, tire rotations, and general repairs. However, several low-star reviews highlight significant issues with alignment accuracy, prolonged repair wait times, and perceived price increases following a change in ownership.
- Google rating: 4.8 out of 5 from 488 reviews (91% five-star).
- Reviews on this page: 488 Google reviews (342 with written comments, 9 with photos).
- Owner responses: the business replied to 10% of reviews.
- Most recent review: October 15, 2026.
- Service: Oil Change Service serving Tooele, Utah.
Data from Google, last updated October 28, 2026.
Score profile vs other oil change services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hometown Tire And Auto: 65/100 on this factor. Category median: 84.B
65
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hometown Tire And Auto: 28/100 on this factor. Category median: 76.D
28
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hometown Tire And Auto: 0/100 on this factor. Category median: 100.F
0
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hometown Tire And Auto: 0/100 on this factor. Category median: 100.F
0
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hometown Tire And Auto: 10/100 on this factor. Category median: 59.F
10
Bar = this company · dark tick = category median.
Star ratings
488 Google reviews we collected
- 5 stars44491%
- 4 stars214%
- 3 stars51%
- 2 stars20%
- 1 star163%
Praise vs complaints
Phrases our text analysis found in 342 written reviews
- Praise50196%
- Complaints214%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price633%
- Reasonable633%
- Overpriced633%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude10821%
- Quality & results9919%
- Price & value9518%
- Speed & response9117%
- Honesty & trust6011%
- Would recommend6011%
- Communication92%
What customers talk about
We read 342 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I am so thankful for their friendly and professional service, and for helping me get my car back on the road.”
“Excellent service, I took my tow truck to repair a damaged tire and they were very quick and did a great job.”
“Also, the attitude of the front desk lady is horrible.”
“I don't know about previous owners, but the new owner is honest, straightforward, and fair.”
“They are friendly and honest and never overcharged me or upsold me on anything I wasn't interested in.”
“Another shop in town recommended that I go here for a radiator issue because they could not get to my vehicle in a timely manner.”
“…crap about why my vehicle wasn’t being worked on, what “unforeseen” delay occurred this time, or why it wasn’t ready yet.…”
“They are very honest with what repairs the car needs and they are very fair with their prices.”
“…me pay more than a thousand dollars without doing anything, they are scammers…”
“I highly recommend them for any car repairs and they'll be my first option for any future repairs”
“The only complaint I have is the communication could have been better.”
People customers mention
- Mario 16 reviews
- Tires 10 reviews
- Brandon 8 reviews
- Ronda 4 reviews
- Lake 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Hometown Tire And Auto for 6 kinds of job. Pick one to see what they paid and said.
Recent reviews
BrianLocal Guide · 170 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great company! I don't know about previous owners, but the new owner is honest, straightforward, and fair. He won't try to push repairs that aren't needed, and is up front about everything he finds with your vehicle. We've always been satisfied with work he has done on our cars. Our go-to mechanic.
Reasonable price
DerekLocal Guide · 516 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★
Not recommended for alignments. On 7/23/25 brought my ridgeline in for a wheel alignment after replacing the rack and pinion. Charged $117.70. A year later both front tires showing significant wear with the passenger side steel bands showing. All four tires replaced July 2024. Brought in the day after the rack and…
Reasonable priceWheel alignment
LeoLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Excelente servicio, llevé mi grúa para reparar una llanta dañada y fueron muy rápidos e hicieron un gran trabajo.
Reasonable priceTires
Marcos3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I have been here multiple times for various car repairs and checkups. They are very honest with what repairs the car needs and they are very fair with their prices. I highly recommend them for any car repairs and they'll be my first option for any future repairs
Great priceTiresAuto engine diagnosticGeneral repairs
TiffinyLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Really appreciated the mechanics taking the time to thoroughly look at and assess the problem to make sure the right repair is being made.
Steering & suspension repair
PrettyLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
This place is what a tire shop should be like, willing to help in any way. Unlike Walmart who turn u down because they want u to purchase tires from them. I would recommend everyone to this shop, they are the best. Thank u for your help Hometown and a special thanks to Dallas
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Tires | 5 | — |
| Oil change | 5 | — |
| Auto engine diagnostic | 4 | — |
| Wheel alignment | 3 | — |
| Transmission | 2 | — |
| General repairs | 2 | — |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 488 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Brian TaylorLocal Guide · 170 reviewsTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat company! I don't know about previous owners, but the new owner is honest, straightforward, and fair. He won't try to push repairs that aren't needed, and is up front about everything he finds with your vehicle. We've always been satisfied with work he has done on our cars. Our go-to mechanic.
- Price assessment: Reasonable price
Derek Damien DarcyLocal Guide · 516 reviewsTotal number of Google reviews Derek has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNot recommended for alignments. On 7/23/25 brought my ridgeline in for a wheel alignment after replacing the rack and pinion. Charged $117.70. A year later both front tires showing significant wear with the passenger side steel bands showing. All four tires replaced July 2024. Brought in the day after the rack and pinion was replaced to prevent uneven wear. There are plenty of you tire shops in Tooele and I try to go local but this is unacceptable. Now I have to pay for a new alignment and replace two year old tires that I shouldn’t have to. Photos show the two rear tires then the front tires. All four purchased together. Disappointing. For an alignment I would go somewhere else
- Price assessment: Reasonable price
- Services: Wheel alignment
LeoLocal Guide · 23 reviewsTotal number of Google reviews Leo has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcelente servicio, llevé mi grúa para reparar una llanta dañada y fueron muy rápidos e hicieron un gran trabajo.
- Price assessment: Reasonable price
- Services: Tires
Marcos Escamilla3 reviewsTotal number of Google reviews Marcos has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI have been here multiple times for various car repairs and checkups. They are very honest with what repairs the car needs and they are very fair with their prices. I highly recommend them for any car repairs and they'll be my first option for any future repairs
- Price assessment: Great price
- Services: Tires, Auto engine diagnostic, General repairs, Brakes, Oil change
Tiffiny WhippleLocal Guide · 35 reviewsTotal number of Google reviews Tiffiny has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleReally appreciated the mechanics taking the time to thoroughly look at and assess the problem to make sure the right repair is being made.
- Services: Steering & suspension repair
Pretty kittyLocal Guide · 29 reviewsTotal number of Google reviews Pretty has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis place is what a tire shop should be like, willing to help in any way. Unlike Walmart who turn u down because they want u to purchase tires from them. I would recommend everyone to this shop, they are the best. Thank u for your help Hometown and a special thanks to Dallas
Fabian gonzalez2 reviewsTotal number of Google reviews Fabian has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had a very bad experience with this automotive service, I took my car for electrical problems, they had it for almost a month and they didn’t do anything to it, just to put the scanner and see the codes I had they charged me 150 for each code and they were 7, they made me pay more than a thousand dollars without doing anything, they are scammers
- Price assessment: Overpriced
Sheena EdwardsLocal Guide · 29 reviewsTotal number of Google reviews Sheena has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI have been to this company twice for my oil changes. They are great priced and are pretty easy to get an appointment with, but the thing that I appreciate the most is their honesty. I thought I was going to have to get new brakes and scheduled that with my oil change last year, instead of scamming me and having me get all new brakes they were honest and told me I didn't need them. That to me is worth my loyalty as a customer because I'm these times it's extremely hard to find an honest mechanic and when you do they are definitely worth keeping. These guys are my go to mechanic for anything not covered by my car warranty. Thank you guys!
- Price assessment: Great price
- Services: Oil change
Isaac Brimley2 reviewsTotal number of Google reviews Isaac has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI’ve been coming to Hometown Tire for years, but unfortunately I won’t be returning. Since the change in ownership, the service has really gone downhill. I was there for 4.5 hours for an alignment, and my time clearly wasn’t taken into account when I was billed. When I got home, I discovered the tie rod end lock nut wasn’t even tightened properly. Yet I was charged $100 just to remove one nut. Their prices are as high as everyone else’s, so I’d rather take my business to a shop that respects customers’ time, follows a schedule, and doesn’t overbook.
- Price assessment: Overpriced
- Services: Wheel alignment
Business details
- Address: 59 N 50 W, Tooele, UT 84074
- Phone: (435) 249-0101
- Website: hometowntireut.com
- Service area: Tooele, UT