Analyzing 7,203,8127.2M ReviewsFor 20,40220.4K Experts
Google reviewers rate Hopemark Health Hoffman Estates 4.5 out of 5 based on 106 reviews, with the owner responding to 86% of feedback. Clients frequently praise the clinic’s professional staff, compassionate communication, punctuality, and holistic services like TMS, therapy, and ketamine treatments. However, recurring criticisms in low-star reviews highlight significant issues with billing accuracy, insurance transparency, and administrative responsiveness, including unresolved charges and delayed statements.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
106 Google reviews we collected
Phrases our text analysis found in 80 written reviews
How often each topic comes up in the written reviews
We read 80 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We are so grateful to Collin, our TMS specialist, for the care and kindness he has shown throughout treatment.”
“VERY unprofessional.”
“Hopemark has provided me with so much need help I would recommend anyone to try their services.”
“I recommend this place be avoided.”
“She did an amazing job explaining the difference between medicines and why some medications might be better than others.”
“Communication is awful; I had my intake and was not told I needed to schedule a nurse visit.”
“Her communication is outstanding — she provides clear information, sends everything needed for preparation, and makes the entire process smooth.”
“We truly appreciate the thoughtfulness he brings to every session and the genuine care he shows.”
“DO NOT TRUST THESE PEOPLE WITH YOUR HEALTH.”
“I appreciate the prompt responses in being able to speak with a staff member regarding a change in appointment times”
“and she couldn’t even fix our problem because the director of billing was “on vacation”.”
praise complaint · found by our text analysis, Google review wording unchanged.
Dr Patel is amazing she has been working with me for two years. she got me to try the TMS program and the wonderful things I felt again. She also recommended a therapist that worked well with me. Hopemark has provided me with so much need help I would recommend anyone to try their services. Friendly courtesy is all the staff.
This is life changing !! The staff is so nice always helpful!! Awesome experience every time!! Thank you!! ❤️
We are so grateful to Collin, our TMS specialist, for the care and kindness he has shown throughout treatment. He is incredibly patient, gentle, considerate, and understanding. What stands out most is that Collin pays attention not only to the treatment itself but also to how the patient feels each day. His calm and…
Again, I feel like the staff treat me like a queen. They are very compassionate. I'm going to do my therapy downtown. I think it would be good to do the treatments and therapy at the same place. Brent is very patient with me. I am not the best patient when it comes to needles.
Everyone was knowledgeable, helpful and friendly and made me feel right at home. The low lighting in common areas helps to create a calm atmosphere the put me at ease.
Megan was easy to talk to and very thorough. I enjoyed my evaluation and would recommend her to anyone. Megan is kind, understanding, experienced and explained everything.
4.5 ★★★★★ 106 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Very professional.
Thank you for sharing your feedback! We appreciate you taking the time to support our team. Your positive feedback fuels our commitment to serve and support our patients' health and wellbeing.
Dr Patel is amazing she has been working with me for two years. she got me to try the TMS program and the wonderful things I felt again. She also recommended a therapist that worked well with me. Hopemark has provided me with so much need help I would recommend anyone to try their services. Friendly courtesy is all the staff.
Thank you so much for sharing your experience. We are delighted to hear about the compassionate care you received. We are always here to support you throughout your journey toward health and wellness.
This is life changing !! The staff is so nice always helpful!! Awesome experience every time!! Thank you!! ❤️
Thank you for sharing your experience with us! We appreciate the feedback, and we’re excited to continue serving you in the future.
Great! Thank You Very Much.
We truly appreciate your feedback, James Connelly! Your support means a lot to our providers and staff at Hopemark Health Hoffman Estates, and we hope to continue exceeding your expectations. We look forward to assisting you in the future.
We are so grateful to Collin, our TMS specialist, for the care and kindness he has shown throughout treatment. He is incredibly patient, gentle, considerate, and understanding. What stands out most is that Collin pays attention not only to the treatment itself but also to how the patient feels each day. His calm and caring approach makes a real difference and helps make each session feel more comfortable and supportive.TMS can be an unfamiliar and sometimes challenging experience, and having someone as compassionate and attentive as Collin makes the journey much easier. We truly appreciate the thoughtfulness he brings to every session and the genuine care he shows. Thank you, Collin, for being such an important part of this journey. We are very grateful for you and everything you do!
We can't thank you enough for your feedback! Our providers and staff take pride in delivering thorough and personal care to all our patients, and valuable feedback like yours supports our commitment towards exceptional treatment.
Again, I feel like the staff treat me like a queen. They are very compassionate. I'm going to do my therapy downtown. I think it would be good to do the treatments and therapy at the same place. Brent is very patient with me. I am not the best patient when it comes to needles.
Thank you for your feedback, Kathleen!
Everyone was knowledgeable, helpful and friendly and made me feel right at home. The low lighting in common areas helps to create a calm atmosphere the put me at ease.
Thank you so much for sharing your experience. We are delighted to hear about the compassionate care you received. We are always here to support you throughout your journey toward health and wellness.
Front desk was very sweet very helpful. Overall, staff was great.
Thank you for your kind words! We are committed to providing exceptional, compassionate care, and your feedback is truly encouraging.
The counselor that I work with is great.
Thank you so much for sharing your experience. We are delighted to hear about the compassionate care you received. We are always here to support you throughout your journey toward health and wellness.
Very good appointment as always!!!!!
We can't thank you enough for your feedback! Our providers and staff take pride in delivering thorough and personal care to all our patients, and valuable feedback like yours supports our commitment towards exceptional treatment.
Analyzing 7,203,8127.2M ReviewsFor 20,40220.4K Experts
