iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%94+24.5Value 15%100+15.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#37 of 125 electriciansiPosition by Experts Score among all companies we track in this category. · better than 71%
5.0★★★★★131 Google reviews · 20 photos
99%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
82%reviews answered by the owner
$992typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Horizon Electric five stars based on 131 reviews, with the owner responding to 82% of them. Customers frequently highlight punctual same-day service, clear communication, and fair pricing for tasks like fixture installation, storm damage repairs, and appliance hookups. Teams are described as professional, knowledgeable, and thorough, often leaving work areas clean. The sole one-star complaint notes that the company failed to return to start a scheduled project.
Google rating: 5.0 out of 5 from 131 reviews (99% five-star).
Reviews on this page: 131 Google reviews (119 with written comments, 5 with photos).
Owner responses: the business replied to 82% of reviews.
Most recent review: October 31, 2026.
Service: Electrician serving Troy, Michigan.
Data from Google, last updated November 2, 2026.
Score profile vs other electricians
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Horizon ElectricElectricians median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Horizon Electric: 97/100 on this factor. Category median: 94.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Horizon Electric: 94/100 on this factor. Category median: 93.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Horizon Electric: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Horizon Electric: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 88.–
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Bar = this company · dark tick = category median.
Star ratings
131 Google reviews we collected
5.0of 5
5 stars13099%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 119 written reviews
99%praise
Praise26999%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price853%
Reasonable747%
Overpriced00%
Not sure00%
$992+108% vs typical electricians
Middle half of what 8 customers paid ($196–$2.6k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5721%
Speed & response5520%
Quality & results4717%
Would recommend3914%
Price & value3613%
Honesty & trust197%
Communication187%
What customers talk about
We read 119 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone has been professional, reliable, and genuinely kind.”
“Horizon Electric responded quickly to my issue and completed repairs in a timely manner.”
“The Horizon team has always done great work at our house.”
“I recommend them and will definitely use them in the future.”
“Great service, knowledgeable, neat, professional and fair pricing.”
“They are responsive, explain things clearly, and have honest, upfront pricing.”
“They are communicative, prompt, thorough and always leave their work areas as clean if not cleaner than when they arrive.”
People customers mention
Larry10 reviews
Bobby8 reviews
Denny8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Horizon Electric for 7 kinds of job. Pick one to see what they paid and said.
CCollege13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
This company was wonderful to work with. Their work is perfect. They helped me after storm damage. Basically, they saved my house
NNormanLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The workmanship is fantastic. A real friendly group. I would highly recommend them for any electrical work
KKathleen4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Mike and his assistant were very professional. The installation for my light fixture was a bit tricky but it was installed perfectly. I would highly recommend Horizon Electric.
Paid $1–500Great priceLight fixture installation
Eedward12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
We purchased a new electric wall ovens and cooktop. This system required a second dedicated 40w 6 gauge line from the electrical box thru a finished basement ceiling to the appliance wall...approx.85 ft. Denny assed the project and 2 days later installed the hookup include g moving the existing box to an adjoining…
MMotor4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Michael went above and beyond, fixing a rare fan. Very glad to have chosen them.
Horizon Electric responded quickly to my issue and completed repairs in a timely manner. I recommend them and will definitely use them in the future. Thank you!
Response from the owner · a day ago
Thank you, Barb! We appreciate your recommendation and are glad to hear that our team was able to assist you promptly. Looking forward to serving you again in the future! Thanks for choosing Horizon Electric!
A
Adam Allouche3 reviewsiTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.
The Horizon team has always done great work at our house. They are responsive, explain things clearly, and have honest, upfront pricing. Would always recommend!
Thank you, Adam, for your wonderful feedback! We're glad to hear that you appreciate the team's responsiveness and clear communication. Your recommendation means a lot to us! Thanks for choosing Horizon Electric!
S
Stefan Fadel1 reviewiTotal number of Google reviews Stefan has written across all businesses on Google Maps, not just this one.
Horizon Electric is a great company to work with. They are responsive. They show up on time and they’re very affordable….they’re polite, professional, and knowledgeable.
Response from the owner · 2 weeks ago
Thank you, Beck! We appreciate your kind words about our team’s responsiveness and professionalism. It’s great to hear that you found our services affordable and reliable. Thanks for choosing Horizon Electric!
E
Emma Lockwood3 reviewsiTotal number of Google reviews Emma has written across all businesses on Google Maps, not just this one.
Best electricians, we have had Bobby come for multiple things in our house and I am always so happy with the work. I also feel safe when I am home alone with a random person in my house. As a woman iykyk
Response from the owner · 2 weeks ago
Thank you, Emma! We're glad to hear that Bobby has consistently provided you with great service and that you feel safe having him in your home. Your comfort and satisfaction are our top priorities. Thanks for choosing Horizon Electric!
C
College Park13 reviewsiTotal number of Google reviews College has written across all businesses on Google Maps, not just this one.
This company was wonderful to work with. Their work is perfect. They helped me after storm damage. Basically, they saved my house
Price assessment: Great price
Price: $5,000+
Services: Electrical wiring installation
Response time: 1–2 hr
Response from the owner · 2 weeks ago
Thank you, College, for your kind words! We're glad to hear that our team could assist you after the storm and make a positive impact on your home. Your satisfaction means a lot to us! Thanks for choosing Horizon Electric!
N
Norman GolmLocal Guide · 24 reviewsiTotal number of Google reviews Norman has written across all businesses on Google Maps, not just this one.
We’re so glad we found Horizon Electric! They have been absolutely wonderful to work with and have helped us with everything from installing light fixtures to fixing various electrical issues. Everyone has been professional, reliable, and genuinely kind.
Larry in particular is so friendly, helpful, and always makes us feel taken care of. It’s hard to find a company you can truly trust, and we’re so happy to have found Horizon Electric. We highly recommend them!
Response from the owner · 2 months ago
Thank you, Raisa! We're so glad to hear that you had a wonderful experience with Horizon Electric. It’s great to know that our team's professionalism and kindness, especially Larry's, made a positive impact on your experience. We truly appreciate your recommendation! Thanks for choosing Horizon Electric!
K
Kathleen Maczko4 reviewsiTotal number of Google reviews Kathleen has written across all businesses on Google Maps, not just this one.
Mike and his assistant were very professional. The installation for my light fixture was a bit tricky but it was installed perfectly. I would highly recommend Horizon Electric.
Price assessment: Great price
Price: $1–500
Services: Light fixture installation
Response from the owner · 2 months ago
Thank you, Kathleen! We appreciate your kind words about Mike and his assistant's professionalism. We're glad to hear the light fixture installation went well. Your recommendation means a lot to us! Thanks for choosing Horizon Electric!