iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%88+60.9Reliability 31%84+25.8Experts Score= 87Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 23 outdoor living servicesiPosition by Experts Score among all companies we track in this category. · better than 59%
4.8★★★★★42 Google reviews · 24 photos
95%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Hot Tubs of Central Texas 4.8 out of 5 based on 42 reviews, with the owner responding to only 5 percent of feedback. Customers frequently praise the staff for their knowledge, friendly communication, and assistance with purchasing, delivery, and installation. Many highlight the smooth buying process, wide selection of tubs, and post-sale support for maintenance and operation. However, a few low-star reviews criticize the lack of operational manuals and inadequate technical support for troubleshooting issues after the initial setup.
Google rating: 4.8 out of 5 from 42 reviews (95% five-star).
Reviews on this page: 42 Google reviews (33 with written comments, 7 with photos).
Owner responses: the business replied to 5% of reviews.
Most recent review: June 17, 2026.
Service: Outdoor Living Service serving Killeen, Texas.
Data from Google, last updated October 26, 2026.
Score profile vs other outdoor living services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Hot Tubs of Central TexasOutdoor Living Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hot Tubs of Central Texas: 88/100 on this factor. Category median: 88.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hot Tubs of Central Texas: 84/100 on this factor. Category median: 83.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 94.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 96.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hot Tubs of Central Texas: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 78.–
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Bar = this company · dark tick = category median.
Star ratings
42 Google reviews we collected
4.8of 5
5 stars4095%
4 stars00%
3 stars00%
2 stars12%
1 star12%
Praise vs complaints
Phrases our text analysis found in 33 written reviews
100%praise
Praise47100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1838%
Would recommend1021%
Quality & results715%
Communication511%
Speed & response49%
Honesty & trust24%
Price & value12%
What customers talk about
We read 33 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone we had contact with was very helpful and knowledgeable.”
“Will recommend them to all our friends for their hot tub needs.”
“Malcom and his team did an amazing job for us on the purchase and set up of our new hot tub.”
“You will get the whole package Professionalism, communication suggestions and is always on call.”
“The whole team was very responsive to all our questions/needs.”
“The entire experience was marked by professionalism, clear communication, and genuine customer care.”
“Good prices wide selection of tubs highly recommend this company”
People customers mention
Max4 reviews
Kaycie3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Peka6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
The whole process in purchasing our Hot Tub was so smooth and easy. Kacie was great as well as Ryan and Cody. They were so knowledgeable and friendly!!! customer service is a huge deal for me and all of it across the board was awesome!
JL5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Everyone we had contact with was very helpful and knowledgeable. We are very happy with our purchase and recommendation Hot Tubs of Central Texas to everyone!
Elise2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Malcom and his team did an amazing job for us on the purchase and set up of our new hot tub. Their professionalism and their knowledge along with their outstanding service was so appreciated from start to finish. Thank you for a job well done!
Mark3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
We had a great experience with Hot Tubs of Central Texas! The whole team was very responsive to all our questions/needs. Very happy with our purchase.
Aaron3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Central Texas Hot Tubs thank you a million. My Mom bought a Passion Hot Tub and I cant stay out of it. She made the best decision and Kaycie and Maxi helped with put our relaxing oasis together thank you.
JOSEPH12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Thank you hoy tubs for an awesome experience. I'm enjoying my hot Passion Swimspa. It has definitely a great look and the set up was to perfection. Thank you Kaycie and Max. I will recommend Hot Tubs for a perfect oasis
The whole process in purchasing our Hot Tub was so smooth and easy. Kacie was great as well as Ryan and Cody. They were so knowledgeable and friendly!!! customer service is a huge deal for me and all of it across the board was awesome!
Response from the owner · 2 months ago
We appreciate the feedback and glad you had a great experience with us. Happy soaking
JL Burns5 reviewsiTotal number of Google reviews JL has written across all businesses on Google Maps, not just this one.
Everyone we had contact with was very helpful and knowledgeable. We are very happy with our purchase and recommendation Hot Tubs of Central Texas to everyone!
Response from the owner · 4 months ago
Hi Burns family! We're thrilled to hear you’re loving your hot tub! It was a pleasure working with you, and we’re glad we could help make the experience great. If you ever have any hot needs feel free to reach back out. Enjoy your soaking time!
Elise Adam Buck2 reviewsiTotal number of Google reviews Elise has written across all businesses on Google Maps, not just this one.
Malcom and his team did an amazing job for us on the purchase and set up of our new hot tub. Their professionalism and their knowledge along with their outstanding service was so appreciated from start to finish. Thank you for a job well done!
Aaron Prince6 reviewsiTotal number of Google reviews Aaron has written across all businesses on Google Maps, not just this one.
Central Texas Hot Tubs thank you a million. My Mom bought a Passion Hot Tub and I cant stay out of it. She made the best decision and Kaycie and Maxi helped with put our relaxing oasis together thank you.
JOSEPH THOMAS12 reviewsiTotal number of Google reviews JOSEPH has written across all businesses on Google Maps, not just this one.
Thank you hoy tubs for an awesome experience. I'm enjoying my hot Passion Swimspa. It has definitely a great look and the set up was to perfection. Thank you Kaycie and Max. I will recommend Hot Tubs for a perfect oasis
Derika Graham7 reviewsiTotal number of Google reviews Derika has written across all businesses on Google Maps, not just this one.
Thank you Central Hot tubs, for the best experience when purchasing my Passion Swimspa. The interaction with was phenomenal. I went to buy a hot tub but then I saw the Swimspa and became so undecided. Kaycie invited me to try them out and I did. The Passion Swimspa had my name written all over it. Hot tubs took care of everything, a one shop deal. This made my life so at ease.
I mean from submitting permits, installing a concrete slab, installing the electrical and the delivery of the swim spa. My passion swimspa has lived up to its expectations and I truly love my new oasis, its awesome, family and friends has definitely enjoyed it. Your guidance was invaluable, and I learned so much from Brent, kaycie, Max and emanual at Hot Tubs. I definitely recommend Hot Tubs central texas. You will get the whole package Professionalism, communication suggestions and is always on call.
Johnnie Lightsey2 reviewsiTotal number of Google reviews Johnnie has written across all businesses on Google Maps, not just this one.
Very pleased with the hot tub and the people. Everyone was pleasant and easy to deal with. The delivery personnel were knowledgeable and professional. They passed along several tips and techniques that will help keep our tub working and increase the enjoyment of the hot tub. My old bones and joints need the heat.
