Is Hot Water Guys any good?
Our verdict: a strong choice — #19 of 90 plumbers, better than 79%. Customers single out its craft & service and accountability; momentum is where it trails.
Craft & service — better than 95% of peers
Accountability — better than 84% of peers
Track record — better than 77% of peers
Momentum — 33th percentile
Hot Water Guys for plumbing leak detection
Clear ✕20 customers reviewed a plumbing leak detection job here and rated it 4.95★. For this job it ranks #31 of 81 plumbers we track.
Had a leaking water heater issue, Sam came out and quickly identified/explained and fixed the issue. Ended up getting my annual tank flush as well. If you have a tankless water heater issue, call these guys!
Sam not only fixed the issue, but he figured out why it happened in the first place, fixed my vent so it would be less likely to happen again, and showed me what to do in case it did. The parts I had been told I needed by another company were totally unnecessary and after scaling my hot water heater and replacing…
We had a minor leak on the hot water piping that was probably caused by the bad freeze last February. A valve had cracked and needed to be replaced. Brian from the Hot Water Guys came out the next day and replaced the necessary parts and put everything back together. Very pleased with the service.
Very nice and knowledgeable plumber/tech that came to our house. The company is quick to respond to calls.
Excellent, knowledgeable technician (Brian) was thorough with maintenance and answered all my questions. We will definitely use the Hot Water Guys again.
Brian w. Was so fast that he could have done the job 5 times in one hour and super professional about the job. All I had to do is point him to the problem and he got started. Thank you!!!
My plumber referred Hot Water Guys to me because he is not too experienced with tankless units. Hot Water Guys tech, Brian, was very professional and knowledgeable. He was able to resolve a leak from our Rinnai tankless water heater. Called the manufacturer to order a new heat exchanger for us, which was covered…
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Hot Water Guys
Is Hot Water Guys good?
Yes by most measures: 4.9★ from 1,501 Google reviews and an Experts Score of 67/100 (grade B), #19 of 90 plumbers we track. 1.8% of reviews in the last two years were 1–2★ (category average 2.6%).
How much does Hot Water Guys charge?
Customers reported a typical bill of $216 (middle half $135–$379), 55% below the plumbers median of $480.
What do customers hire Hot Water Guys for?
Mostly water heater repair (589), water heater installation (174), water tank repair (42), plumbing leak detection (20).
Does the owner respond to complaints?
The owner replied to 96% of 1–3★ reviews (category: 82%).