Is Hot Water Guys any good?
Our verdict: a strong choice — #19 of 90 plumbers, better than 79%. Customers single out its craft & service and accountability; momentum is where it trails.
Craft & service — better than 95% of peers
Accountability — better than 84% of peers
Track record — better than 77% of peers
Momentum — 33th percentile
Recent priced reviews
Mr.Dan, was a very knowledgeable and explain everything that he was doing and the reason why. He Was prepared for whatever that needed to be done. I appreciate his service.
Hot water guy came out October 2026 to our 2.5 YR Old Willis Tx home. They Alledgedly Flushed our Tankless water heater. We have NO HOT Water. When called. They wanted to charge more money to come out and fix a problem never resolved by them!! Do NOT Use these People are CROOKS!! RUN!!
Sam was great - on time and efficient. Was able to identify issue quickly and resolved. Would 100% call again and recommend.
Timely arrival. Reviewed what was to be done. Cleaned up. Explained the water tank. Very polite!
They did an excellent job replacing my on demand water heater. The installation took less time than expected and the cleanup was exceptional.
Sam S, addressed an issue I had with the Tankless Heater, delayed hot water to Kitchen. He immediately investigated and concluded there was an error in the under-the-sink pump manifold water hook-ups performed at initial installation. He rerouted the water supply lines as required and immediately solved the problem.…
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Hot Water Guys
Is Hot Water Guys good?
Yes by most measures: 4.9★ from 1,501 Google reviews and an Experts Score of 67/100 (grade B), #19 of 90 plumbers we track. 1.8% of reviews in the last two years were 1–2★ (category average 2.6%).
How much does Hot Water Guys charge?
Customers reported a typical bill of $216 (middle half $135–$379), 55% below the plumbers median of $480.
What do customers hire Hot Water Guys for?
Mostly water heater repair (589), water heater installation (174), water tank repair (42), plumbing leak detection (20).
Does the owner respond to complaints?
The owner replied to 96% of 1–3★ reviews (category: 82%).