Is Hot Water Guys any good?
Our verdict: a strong choice — #19 of 90 plumbers, better than 79%. Customers single out its craft & service and accountability; momentum is where it trails.
Craft & service — better than 95% of peers
Accountability — better than 84% of peers
Track record — better than 77% of peers
Momentum — 33th percentile
Hot Water Guys for water heater repair
Clear ✕591 customers reviewed a water heater repair job here and rated it 4.94★. Most paid $100–200 (category typical: $135–$580). For this job it ranks #1 of 70 plumbers we track.
It's was a warranty job service tech was on time quick and polite thanks for the help
Sam was great - on time and efficient. Was able to identify issue quickly and resolved. Would 100% call again and recommend.
Great service! They fixed the temperature and pressure relief valve. Service was timely and good installarion quality so far.
Sam was GREAT... exsplained everything to me. and let me watch his work .. Very Professional and new his job VERY WELL.
Super knowledgeable for a quick easy efficient repair. Helped us to understand maintenance needs and also repaired some minor plumbing issues on top of the base request which was amazing and very much appreciated. Very professional, courteous and kind. Would highly recommend.
Brandon Smith came twice, explained the work needed and fixed everything very cleanly and professionally.
I had an issue that was difficult, and HWG had a problem resolving it over a few visits. BUT, they stood behind their work, and really made a Holistic analysis of my issues. (I hate the word holistic). Sam, reviewed not just the error codes, but he reviewed the whole house, water flows, settings, and really…
Great customer service, competitive/good/reasonable prices, and very informative. Sam was the tech that came out to my house. Super informative and kind. As a woman, I think it’s important to add that I felt very comfortable and Sam did a great job explaining things to me. No “manspainling” or over selling. I am…
The only company we trust to service our tankless heaters. Sam is super knowledgeable and very professional.
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Hot Water Guys
Is Hot Water Guys good?
Yes by most measures: 4.9★ from 1,501 Google reviews and an Experts Score of 67/100 (grade B), #19 of 90 plumbers we track. 1.8% of reviews in the last two years were 1–2★ (category average 2.6%).
How much does Hot Water Guys charge?
Customers reported a typical bill of $216 (middle half $135–$379), 55% below the plumbers median of $480.
What do customers hire Hot Water Guys for?
Mostly water heater repair (589), water heater installation (174), water tank repair (42), plumbing leak detection (20).
Does the owner respond to complaints?
The owner replied to 96% of 1–3★ reviews (category: 82%).