Is Hot Water Guys any good?
Our verdict: a strong choice — #19 of 90 plumbers, better than 79%. Customers single out its craft & service and accountability; momentum is where it trails.
Craft & service — better than 95% of peers
Accountability — better than 84% of peers
Track record — better than 77% of peers
Momentum — 33th percentile
Hot Water Guys for water tank repair
Clear ✕44 customers reviewed a water tank repair job here and rated it 5.00★. Most paid $100–200. For this job it ranks #1 of 23 plumbers we track.
Sam was very professional and the work was great! He explained and showed me exactly what was the cause of a leak, fixed it quickly and even had the time to complete a flush. I rate the experience 5 out of 5 stars!
Very professional, efficient, courteous and great work. Prompt to deal with the situation. Thank you.
It's been a couple of years since my last update, and I wanted to give a special shout-out to Sam, our technician. He is incredibly knowledgeable, professional, and helpful. He took the time to explain exactly what needed to be done, why it was important, and answered all of our questions in a way that was easy to…
I called them on Monday morning. The tech came out by 2 p.m., fixed a broken switch, and was out the door in 20 minutes. We had hot again - thanks!! Great service and knowledgeable, professional tech!! THX!!
Sam was very knowledgeable wrt my tankless water heater, explained the issue and was efficient and provided good service at a fair price.
The Technician that came explained what happened to my water heater and had it fixed up in running with in an hour! He was very nice . I was so happy I gave him a hug! Highly recommend Hot Water Guys. So glad I called them first 🥇
showed up on time thank you..I feel like he did a great job and your prices were reasonable
Response was fast, and the technician did a great job. He explained the issue, the repairs, and what to look for in the future. Always very professional and clearly has great knowledge and skills in what he is doing.
Technician, responsive, personable. Knew my system, knew what to do. Deeply appreciative of the service & support.
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Hot Water Guys
Is Hot Water Guys good?
Yes by most measures: 4.9★ from 1,501 Google reviews and an Experts Score of 67/100 (grade B), #19 of 90 plumbers we track. 1.8% of reviews in the last two years were 1–2★ (category average 2.6%).
How much does Hot Water Guys charge?
Customers reported a typical bill of $216 (middle half $135–$379), 55% below the plumbers median of $480.
What do customers hire Hot Water Guys for?
Mostly water heater repair (589), water heater installation (174), water tank repair (42), plumbing leak detection (20).
Does the owner respond to complaints?
The owner replied to 96% of 1–3★ reviews (category: 82%).