Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 35%81+28.4Reliability 15%75+11.3Craft & service 20%72+14.4Value 10%61+6.1Momentum 8%33+2.6Track record 7%77+5.4Accountability 5%84+4.2Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCOREHot Water Guys
Houston, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #44Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 1,501 Google reviews
Report card
Percentile vs other plumbers (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: accountability and satisfaction; weakest: momentum.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.Hot Water Guys is better than 81% of plumbers.A
81
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.Hot Water Guys is better than 75% of plumbers.B
75
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.Hot Water Guys is better than 72% of plumbers.B
72
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Hot Water Guys is better than 61% of plumbers.B
61
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Hot Water Guys is better than 33% of plumbers.D
33
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Hot Water Guys is better than 77% of plumbers.B
77
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Hot Water Guys is better than 84% of plumbers.A
84
Reviews for your job
Customers hired Hot Water Guys for 6 kinds of job.
Hot Water Guys for a/c system vent cleaning
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.0
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).—
Usually paidThe price range customers picked most often for this job.—
No written reviews mention this job yet.
No written reviews about this job yet.
Price
$216-54% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 28%Reasonable 66%Overpriced 3%Not sure 4%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Water heater repair | 589 | $135–$580 |
| Water heater installation | 174 | $1.2k–$2.4k |
| Water tank repair | 42 | — |
| Plumbing leak detection | 20 | $124–$633 |
| Plumbing pipe repair | 5 | $353–$1.2k |
| Drain cleaning | 2 | $227–$554 |
