Analyzing 10,145,19610.1M ReviewsFor 28,73628.7K Experts
Customers frequently praise the facility for its friendly staff, consistent communication through photos and updates, and structured socialization activities that keep dogs engaged. Services include daycare, boarding, grooming, and nail care, with dogs separated by size to ensure safety. While most reviewers express high satisfaction, critical feedback highlights inconsistent phone responsiveness and logistical disorganization. Additionally, some customers reported concerns regarding dog-on-dog attacks during visits and the lack of an outdoor area for bathroom breaks.
Data from Google, last updated November 10, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
233 Google reviews we collected
Phrases our text analysis found in 195 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 195 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were very attentive and sent me pics of my dog while I was away.”
“I HIGHLY recommend HoundsTown and their lovely staff.”
“…ency, questionable safety practices, and poor facility conditions, I cannot recommend this location to anyone who values their dog’s well-being.…”
“🐶🐶 thank you hounds town for a great experience🫶💕”
“Victor and his team honestly make the experience fun for our pets.”
“The manager is VERY responsive and we can text him directly.”
“I am a little bit of an anxious dog parent but they put my nerves to rest and were very communicative throughout the process.”
“Amazing staff, great services, reasonable rates, and an all-around wonderful experience.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Hounds Town - Atlanta - Smyrna for 4 kinds of job. Pick one to see what they paid and said.
Hounds Town Smyrna was great! They were very attentive and sent me pics of my dog while I was away. I am a little bit of an anxious dog parent but they put my nerves to rest and were very communicative throughout the process.
I took my 13 year old girl to have her nails done ☺️ and to do an evaluation for an upcoming boarding. All the staff were incredibly kind and helpful and so sweet to my Belle. I HIGHLY recommend HoundsTown and their lovely staff.
SGT loves Hound Town. It is the perfect mix of social and solo time for him. The staff always warmly welcomes him and share stories of his shenanigans during pickup. I have absolutely no worries when I am traveling because I know he is in loving hands. This is the only place that I will and want to board him.
Victor and his team honestly make the experience fun for our pets. They have certain activities like dress up for Halloween, cream cups, and baths for when they go home. My Yorkie has a ball there!
They had really good reviews on Google so I decided this was the best option for my Frenchie. He loves going. He never wants to leave and he comes back home so tired from DayCare. It’s amazing and they stay on top of Everything and always communicate through email or phone. He comes back with artwork treats, and just lots of love.
My dogs enjoy every stay, the staff is great, and I always trust my dogs are in good hands.
| Job | Reviews | Category typical |
|---|---|---|
| Dog daycare | 92 | — |
| Dog boarding | 65 | — |
| Dog grooming | 55 | — |
| Other pet daycare | 2 | — |
4.9 ★★★★★ 233 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Hounds Town Smyrna was great! They were very attentive and sent me pics of my dog while I was away. I am a little bit of an anxious dog parent but they put my nerves to rest and were very communicative throughout the process.
I took my 13 year old girl to have her nails done ☺️ and to do an evaluation for an upcoming boarding. All the staff were incredibly kind and helpful and so sweet to my Belle. I HIGHLY recommend HoundsTown and their lovely staff.
Thank you, Mandy! We're so glad Belle had a wonderful experience with our team. We can't wait to welcome her back for her upcoming stay! 💙🐾
They are an amazing staff and always take such good care of Blondie!
Thank you so much, Kobe! 💙 We're happy to hear Blondie is always well cared for and enjoys her time with us! Our team loves having her as part of our Hounds Town family. We appreciate your trust and support! 🐾
SGT loves Hound Town. It is the perfect mix of social and solo time for him. The staff always warmly welcomes him and share stories of his shenanigans during pickup. I have absolutely no worries when I am traveling because I know he is in loving hands. This is the only place that I will and want to board him.
Thank you so much, Noel and Antionette! 💙 We're happy SGT enjoys his time with us and feels right at home. Our team loves welcoming him and hearing about his little adventures! We're truly honored to be your trusted home away from home. We can't wait to see SGT again! 🐾
Victor and his team honestly make the experience fun for our pets. They have certain activities like dress up for Halloween, cream cups, and baths for when they go home. My Yorkie has a ball there!
Thank you so much, Jana, for the lovely review! 💙 We're so happy to hear your Yorkie has a blast with us! Our team loves creating fun and memorable experiences for every pup, from festive activities to little treats and extra pampering. We'll be sure to share your kind words with Victor and the team.
They had really good reviews on Google so I decided this was the best option for my Frenchie. He loves going. He never wants to leave and he comes back home so tired from DayCare. It’s amazing and they stay on top of Everything and always communicate through email or phone. He comes back with artwork treats, and just lots of love.
Thank you so much, Valery, for the wonderful review! 💙 We're thrilled to hear your Frenchie loves spending time with us and always has such a fun-filled day at Hounds Town! Knowing he goes home happy, tired, and full of love makes our day. We truly appreciate your trust in our team and are grateful to be part of his daycare and grooming adventures. We can't wait to welcome him back for more fun, treats, and tail wags! 🐾
My dogs enjoy every stay, the staff is great, and I always trust my dogs are in good hands.
We appreciate you recognizing our team! Providing a welcoming and caring experience for every pup and pet parent is what we strive for. Thank you for trusting us!
The staff is amazing.
Thank you for recognizing our amazing team! Their dedication to making every visit special means so much to us.
As someone who travels frequently, finding a place where I feel comfortable leaving my dog, Chase, is incredibly important. Hounds Town has been wonderful! Chase absolutely LOVES going there! In fact, his excitement says it all. His tail starts wagging like crazy, and he can hardly wait to get inside! There’s no better feeling than knowing your furry friend is happy, comfortable, and enjoying himself while you’re away. For me, that peace of mind is priceless. Hounds Town has become Chase’s home away from home, and I couldn’t be happier knowing he’s somewhere he genuinely loves to be. Highly recommend!
Thank you for trusting us with Chase! We're so grateful to be part of your home-away-from-home experience. Your confidence in our team means so much, and we appreciate your support!
Very friendly staff and they make sure each dog is taken care of properly. My dog Georgia loves her visits and lights up every time she comes back
Your trust means everything to us! Thank you for allowing our team to be part of your pup's boarding experience. Georgia has been amazing every visit!
Analyzing 10,145,19610.1M ReviewsFor 28,73628.7K Experts
