House cleaning service · Chicago, IL · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%89+56.5Reliability 28%68+19.2Replies to reviews 8%63+5.2Momentum penalty0−10Experts Score= 71Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#51 of 52 garage cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 2%
4.9★★★★★132 Google reviews · 23 photos
98%five-star reviews
3.25★last 12 monthsiAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the Chicago house cleaning service 4.9 out of 5 based on 132 reviews, noting that the owner responds to 97% of feedback. Customers frequently highlight punctuality, professional conduct, and thorough cleaning of kitchens and bathrooms, often mentioning fresh scents and easy scheduling. However, a small number of low-star reviews cite unresponsive phone lines and website queries, along with instances of last-minute rescheduling or equipment issues during appointments.
Google rating: 4.9 out of 5 from 132 reviews (98% five-star).
Reviews on this page: 132 Google reviews (127 with written comments, 18 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: November 1, 2026.
Service: Garage Cleaning Service serving Chicago, Illinois.
Data from Google, last updated November 2, 2026.
Score profile vs other garage cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.
House Cleaning ServicesGarage Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.House Cleaning Services: 89/100 on this factor. Category median: 95.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.House Cleaning Services: 68/100 on this factor. Category median: 94.B
68
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.House Cleaning Services: 0/100 on this factor. Category median: 100.F
0
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.House Cleaning Services: 63/100 on this factor. Category median: 79.B
63
Bar = this company · dark tick = category median.
Star ratings
132 Google reviews we collected
4.9of 5
5 stars12998%
4 stars11%
3 stars00%
2 stars11%
1 star11%
Praise vs complaints
Phrases our text analysis found in 127 written reviews
97%praise
Praise23397%
Complaints63%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5925%
Quality & results5623%
Speed & response4519%
Would recommend3715%
Communication177%
Honesty & trust135%
Price & value125%
What customers talk about
We read 127 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The team was professional, friendly, and very thorough.”
“Esmira was incredibly professional and thorough in cleaning my home for the first time.”
“They cleaned my horrible dirty house and made it sparkling new!”
“She quickly understands which rooms need to be cleaned and efficiently carry out their tasks without disrupting our home routine.”
“The maid that was contracted by this company didn’t delay in keeping time.”
“I highly recommend them to anyone looking for quality house cleaning.”
“Natalie the owner was super professional, had great follow up and made sure we were happy with the work.”
“Scheduling was easy, the service was reliable, and the results exceeded my expectations.”
“The convenience is great, the price is affordable and I will be using them for any future detailing.”
People customers mention
Esmira18 reviews
Yana15 reviews
Olena13 reviews
Angelica6 reviews
Victoria6 reviews
Natalie4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired House Cleaning Services for 1 kind of job. Pick one to see what they paid and said.
CChicagoLocal Guide · 8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 23 hours ago★★★★★
⭐⭐⭐⭐⭐
Super satisfied with House cleaning services! The team was professional, friendly, and very thorough. They did an amazing job cleaning every area of the house, paying attention to even the smallest details. Everything looked spotless and smelled fresh. Scheduling was easy, the service was reliable, and the…
JJuliana8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★
I scheduled my appointment, and I was given a price. Then they called me saying that the person who was supposed to do the cleaning couldn’t make it and that we needed to reschedule. Later, they called me again saying that they had found someone, but that their vacuum cleaner was broken and asked if I could lend…
AArjunLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★
They don't respond to website queries and the phone doesn't seem to work "to schedule press 1" and then it just beeps and hangs up. Obviously would update if they actually respond and come clean, but 5 stars overall rating is unacceptable with my experience thus far. Not 1 star because the website seems pretty good.
NNick4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★
House Cleaning Services Chicago did a good job overall. The team was on time, friendly, and worked efficiently. Most areas, especially the kitchen and bathrooms, were cleaned very well. I was slightly disappointed they missed a few spots like dusty corners. Despite that, I’d still recommend them and consider using them again.
GGwopboi4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
The maid that was contracted by this company didn’t delay in keeping time. On the whole, she has done well as she was assigned to clean my house. Although, a few things happened; she broke kitchen blinds by accident and the bathroom could have been cleaned more carefully. I noticed them myself but did not make a…
MMichael6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
The cleaning service attached extreme importance to customer satisfaction when performing their job. They’re always asking for comments in order to make improvements on behalf of every one of their clients. I have been with them for a few years and love coming home to a clean house each time they visit! They are…
⭐⭐⭐⭐⭐
Super satisfied with House cleaning services! The team was professional, friendly, and very thorough. They did an amazing job cleaning every area of the house, paying attention to even the smallest details. Everything looked spotless and smelled fresh. Scheduling was easy, the service was reliable, and the results exceeded my expectations. I highly recommend them to anyone looking for quality house cleaning. I will definitely use them again!
J
Juliana Uribe8 reviewsiTotal number of Google reviews Juliana has written across all businesses on Google Maps, not just this one.
I scheduled my appointment, and I was given a price. Then they called me saying that the person who was supposed to do the cleaning couldn’t make it and that we needed to reschedule. Later, they called me again saying that they had found someone, but that their vacuum cleaner was broken and asked if I could lend them mine. Finally, on the day of the appointment, right around the agreed-upon time, they sent me a message saying that they needed to reschedule because the person who was supposed to do the cleaning had car trouble.
A
Arjun SharmaLocal Guide · 13 reviewsiTotal number of Google reviews Arjun has written across all businesses on Google Maps, not just this one.
They don't respond to website queries and the phone doesn't seem to work "to schedule press 1" and then it just beeps and hangs up. Obviously would update if they actually respond and come clean, but 5 stars overall rating is unacceptable with my experience thus far. Not 1 star because the website seems pretty good.
J
Jun OhLocal Guide · 13 reviewsiTotal number of Google reviews Jun has written across all businesses on Google Maps, not just this one.
House Cleaning Services Chicago did a good job overall. The team was on time, friendly, and worked efficiently. Most areas, especially the kitchen and bathrooms, were cleaned very well. I was slightly disappointed they missed a few spots like dusty corners. Despite that, I’d still recommend them and consider using them again.
Price assessment: Reasonable price
Services: Interior & exterior window cleaning, Standard cleaning
Response from the owner · a year ago
Thank you, Nick, for taking the time to share your feedback. We’re glad to hear that you found our team friendly, punctual, and efficient, and that you were satisfied with the kitchen and bathroom cleaning.
We apologize for the few missed spots like the dusty corners. We truly appreciate you pointing that out, as it helps us improve. On your next service, we’ll make sure to pay extra attention to those details so everything is spotless.
We’re grateful for your recommendation and look forward to serving you even better in the future.
House Cleaning Services Chicago
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Gwopboi Music4 reviewsiTotal number of Google reviews Gwopboi has written across all businesses on Google Maps, not just this one.
The maid that was contracted by this company didn’t delay in keeping time. On the whole, she has done well as she was assigned to clean my house. Although, a few things happened; she broke kitchen blinds by accident and the bathroom could have been cleaned more carefully. I noticed them myself but did not make a fuss about it. This is how I came to use a maid service for the first time and despite these little mistakes, I might still use them again. All I will do next time is just take extra care without micromanaging anything whatsoever
Response from the owner · 2 years ago
Hi! Thanks for your detailed advice. We are grateful for your understanding and happy that you might use our help again even though there were small problems. Your experience matters, and we aim to get better each time. Next time, please email us directly so we can make sure everything is just right for you. We are excited to help you again and make sure it's a great experience.
Thanks,
House Cleaning Services Chicago
M
Michael Bernacki6 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
The cleaning service attached extreme importance to customer satisfaction when performing their job. They’re always asking for comments in order to make improvements on behalf of every one of their clients. I have been with them for a few years and love coming home to a clean house each time they visit! They are great. When I come home, I always find the blanket that has pics of my dogs on it placed nicely over the couch headrests so you can see the pretty pics. It's always very heartwarming to see that your team does that. Also, they place the pillows so you can see the dogs' faces on them too and not placed upside down. All the dog products were gifts and your team always takes such great care of them. The house feels amazing also. So clean!
Response from the owner · 2 years ago
Hi Michael,
Thanks for your great feedback! We're happy to hear you like how we take care of your stuff and make sure you're happy. It's nice to know our work makes you feel good when you come back home. We appreciate you being our customer for so long. We'll keep giving you great service.
Best wishes,
House Cleaning Services Chicago
J
Jim Ayala4 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Another woman who comes quite regularly just looks after things here. Yessenia is very polite and professional. She quickly understands which rooms need to be cleaned and efficiently carry out their tasks without disrupting our home routine. Yessenia does a better job of cleaning than when I did the house cleaning myself.
Response from the owner · 2 years ago
Hi Jim,
Thanks for your nice feedback! We're very happy to hear that Yessenia has been giving you great service. Her being professional and fast is really important to us, and we're glad she has a good effect on your home. We thank you for choosing us and we are excited to keep helping you with your cleaning.
Best wishes,
House Cleaning Services Chicago
M
Michael Clark2 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
I love these guys! Very friendly and professional. Office is very easy to work with. Last visit Esmira pointed out a small scratch on a mirror (that I never saw) and they were so concerned about it. I'm sure it occurred many years ago, but they really wanted to see if they could do something about it. Those small things mean a lot to me! They did good!
Response from the owner · 2 years ago
Hi Michael,
Thank you for your nice words! We are happy you like our work and team. Esmira cares about your home and our quality. We are happy our little things mattered to you. We are excited to keep giving you great help.
Best,
House Cleaning Services Chicago
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brad barton11 reviewsiTotal number of Google reviews brad has written across all businesses on Google Maps, not just this one.
Esmira was incredibly professional and thorough in cleaning my home for the first time. She worked quietly and efficiently, leaving my home spotless. I appreciated her attention to detail, including cleaning baseboards, blinds, window tracks, and slider patio doors. It was reassuring that a quality control inspector checked shes work afterward. Consistency is important to me, so I hope to see Esmira on future visits.
Response from the owner · 2 years ago
Thank you, Brad, for your fantastic review! We're delighted to hear that Esmira provided such a thorough and professional cleaning for your home. Her attention to detail and our quality control checks are part of our commitment to excellence. We appreciate your trust in our services and look forward to ensuring consistency with Esmira on future visits.
Best regards,
House Cleaning Services Chicago
