Hoyt's Appliance Repair logo

Hoyt's Appliance Repair

Appliance repair service · Summerville, SC · reviewed since 2026

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 37 refrigerator repair servicesPosition by Experts Score among all companies we track in this category. · better than 92%
5.0 ★★★★★ 54 Google reviews · 5 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
96%reviews answered by the owner
$250typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

Hoyt's Appliance Repair at a glance

Google reviewers rate Hoyt's Appliance Repair five out of five stars based on fifty-four reviews, with the owner responding to ninety-six percent of feedback. Customers frequently cite punctual service, clear communication, and fair pricing for repairs involving washers, dryers, ovens, and refrigerators. The service is noted for efficient diagnosis, detailed explanations of issues, and professional conduct, including cleaning work areas and offering repair versus replacement options without pressure. No recurring criticisms appear in the provided excerpts.

  • Google rating: 5.0 out of 5 from 54 reviews (100% five-star).
  • Reviews on this page: 54 Google reviews (50 with written comments, 1 with photos).
  • Owner responses: the business replied to 96% of reviews.
  • Most recent review: September 24, 2026.
  • Service: Refrigerator Repair Service serving Summerville, South Carolina.

Data from Google, last updated October 26, 2026.

Score profile vs other refrigerator repair services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction99Reliability98Craft & service–Value100Momentum100Replies to reviews–Satisfaction: 99 (median 89)Reliability: 98 (median 84)Value: 100 (median 100)Momentum: 100 (median 100)
Hoyt's Appliance RepairRefrigerator Repair Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hoyt's Appliance Repair: 99/100 on this factor. Category median: 89.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hoyt's Appliance Repair: 98/100 on this factor. Category median: 84.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hoyt's Appliance Repair: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hoyt's Appliance Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
–

Bar = this company · dark tick = category median.

Star ratings

54 Google reviews we collected

  • 5 stars54100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 50 written reviews

  • Praise14299%
  • Complaints21%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price556%
  • Reasonable444%
  • Overpriced00%
  • Not sure00%
$250-14% vs typical refrigerator repair services

Middle half of what 4 customers paid ($176–$311) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Speed & response3222%
  • Staff & attitude3021%
  • Would recommend2316%
  • Quality & results2215%
  • Communication1611%
  • Price & value128%
  • Honesty & trust96%

What customers talk about

We read 50 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “He responded quickly, diagnosed the problem honestly, ordered the necessary part, and had my washer repaired within just a few days.”
  • “He is professional, courteous, dependable, and always goes above and beyond to accommodate his customers.”
  • “I would recommend him to everyone after he helped repair our wall oven last week!”
  • “Great experience & will contact again for any appliance service that’s needed.”
  • “Explained what was going on, and took care of it immediately.”
  • “I found him to be incredibly knowledgeable, trustworthy and fair with his pricing.”
  • “Fast, reliable, knowledge, honest and fairly priced!”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent priced reviews

Dianne10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Hoyt is awesome...fixes my 19 yr old dryer in less than about 30 min....He saw problem and able to fix plus cleaned the dryer vent as well...Professional and vacuumed when he finished...He also gave a military discount...He also looked at next project to have fixed in a couple of months...He is the best and highly recomend.. ty for helping me...

Paid $200–250Great price
CaitlinLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I’ve had a lot of contractors from working in the real estate/design/construction world. Hoyt stands out from the rest of them. I found him to be incredibly knowledgeable, trustworthy and fair with his pricing. I would recommend him to everyone after he helped repair our wall oven last week! Very good guy!

Paid $250–300Reasonable price
chet5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Hoyt’s appliance repair was quick to diagnose and fix the problem in 1 day after ordering parts. He took the entire washer apart and fixed it. I will definitely use their service again.

Paid $350–400Great price

Photos

Customer reviews

5.0 ★★★★★ 54 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Jim Hoffman4 reviewsTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very pleased with the job

  • Price assessment: Reasonable price
Response from the owner · 3 weeks ago

Thanks so much, Jim! We appreciate it!

Dianne Doss10 reviewsTotal number of Google reviews Dianne has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Hoyt is awesome...fixes my 19 yr old dryer in less than about 30 min....He saw problem and able to fix plus cleaned the dryer vent as well...Professional and vacuumed when he finished...He also gave a military discount...He also looked at next project to have fixed in a couple of months...He is the best and highly recomend.. ty for helping me...

  • Price assessment: Great price
  • Price: $200–250
  • Repair wait time: 0–1 hr
Response from the owner · a month ago

We appreciate your business, Dianne! Thank you so much!

Sharon SloaneLocal Guide · 15 reviewsTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Absolutely outstanding service! This is the second time I’ve used him, and he never disappoints. He responded quickly, diagnosed the problem honestly, ordered the necessary part, and had my washer repaired within just a few days. He is professional, courteous, dependable, and always goes above and beyond to accommodate his customers. It’s wonderful to have an appliance repairman you can truly trust. I highly recommend him!

Response from the owner · a month ago

Thank you so much, Sharon! We really appreciate your business!

Caitlin MillerLocal Guide · 9 reviewsTotal number of Google reviews Caitlin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’ve had a lot of contractors from working in the real estate/design/construction world. Hoyt stands out from the rest of them. I found him to be incredibly knowledgeable, trustworthy and fair with his pricing. I would recommend him to everyone after he helped repair our wall oven last week! Very good guy!

  • Price assessment: Reasonable price
  • Price: $250–300
  • Repair wait time: 2–3 hr
Response from the owner · a month ago

Thank you so much for your support, Caitlin! We appreciate you!

Charles Presson3 reviewsTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Hoyt was very knowledgeable and prompt. I recommend him to everyone!

  • Price assessment: Great price
  • Price: $50–100
  • Repair wait time: 0–1 hr
Response from the owner · a month ago

Thanks so much, Charles! We appreciate you!

Mario Madle10 reviewsTotal number of Google reviews Mario has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had a faulty oven. Hoyt was thorough and efficient. Explained what was going on, and took care of it immediately.

  • Price assessment: Reasonable price
Response from the owner · a month ago

Thanks for your business, Mario! We appreciate you!

Ashley Cronin4 reviewsTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent service! He was able to diagnose the issue and fix it right away. Very knowledgeable and professional. Highly recommend to anyone needing a repair!

Response from the owner · a month ago

Thank you so much, Ashley! We appreciate your business!

Duane and Sandra SnyderLocal Guide · 10 reviewsTotal number of Google reviews Duane has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Called Hoyt early in AM, he was able to make it out that afternoon. He communicated very well, he was efficient, Did very clean work, and was very knowledgeable of the Whirlpool refrigerator. Had issues with icemaker and water flow. I highly recommend Hoyt and will be using him with my Next appliance issues.

  • Price assessment: Great price
Response from the owner · 2 months ago

Thank you so much for your support! We appreciate it!

chet melton5 reviewsTotal number of Google reviews chet has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Hoyt’s appliance repair was quick to diagnose and fix the problem in 1 day after ordering parts. He took the entire washer apart and fixed it. I will definitely use their service again.

  • Price assessment: Great price
  • Price: $350–400
Response from the owner · 2 months ago

We appreciate it, Chet! Thanks!

Jessica Horton3 reviewsTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We called Hoyt after another service provider could not repair our icemaker. Hoyt did exactly what we needed to do quickly and competently. I would recommend him for any appliance repair.

Response from the owner · 2 months ago

We appreciate your business, Jessica! Thank you!

Hoyt's Appliance Repair on Google Maps →

Business details