General contractor · Broadview Heights, OH · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 255 interior designersiPosition by Experts Score among all companies we track in this category. · better than 99%
5.0★★★★★112 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate HTZ Design+Build five stars based on 112 reviews, with the owner replying to ninety-nine percent of feedback. Clients frequently cite kitchen and bathroom renovations, home additions, and commercial updates as primary services. Recurring themes include the design team’s ability to present multiple options, guide material selections, and maintain clear communication throughout the construction process. While some projects experienced minor issues like plumbing or fitment problems, reviewers consistently note that the company addressed these concerns promptly and professionally.
Google rating: 5.0 out of 5 from 112 reviews (99% five-star).
Reviews on this page: 112 Google reviews (109 with written comments, 15 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 13, 2026.
Service: Interior Designer serving Broadview Heights, Ohio.
Data from Google, last updated November 1, 2026.
Score profile vs other interior designers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
HTZ Design+BuildInterior Designers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.HTZ Design+Build: 99/100 on this factor. Category median: 96.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.HTZ Design+Build: 98/100 on this factor. Category median: 95.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.HTZ Design+Build: 99/100 on this factor. Category median: 97.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.HTZ Design+Build: 100/100 on this factor. Category median: 95.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.HTZ Design+Build: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 81.–
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Bar = this company · dark tick = category median.
Star ratings
112 Google reviews we collected
5.0of 5
5 stars11199%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 109 written reviews
98%praise
Praise17998%
Complaints32%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5530%
Quality & results3117%
Would recommend2916%
Speed & response2715%
Communication1910%
Honesty & trust158%
Price & value63%
What customers talk about
We read 109 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were so accommodating and kind as we worked through the design details.”
“The team from HTZ Design did a great job updating our Early Learning Center and helping us prepare to open a space for small children to learn.”
“We have so much confidence in all they are doing and highly recommend them.”
“I wouldn't recommend anyone else to make your remodeling dreams come true.”
“Every time we encountered a problem, they were quick to address it and make sure we were satisfied.”
“Our Designer Jordon listened to all our ideas and then guided us through the selection of all the materials giving us outstanding guidance.”
“Their integrity and attention to detail is top notch.”
“Pricing was fair, some bids lower, some higher, but we felt good going with them.”
People customers mention
Adam15 reviews
Lori13 reviews
Gina8 reviews
Nicole6 reviews
Kristen5 reviews
Mike4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired HTZ Design+Build for 8 kinds of job. Pick one to see what they paid and said.
BBrett9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We worked with HTZ to come up with a floor plan for our bathroom and kitchen update. Then it was on to Phase 2 putting together the details for the renovation. Our Designer Jordon listened to all our ideas and then guided us through the selection of all the materials giving us outstanding guidance. She made it so…
Reasonable priceHome renovations
MMike14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Working through the first stage of the design process was a breeze. Looking forward to the next steps.
CCindy11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
The team from HTZ Design did a great job updating our Early Learning Center and helping us prepare to open a space for small children to learn.
CCherilyn3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
HTZ was amazing to work with. They were professional, meticulous, and exceeded all expectations. I'm excited about working on future projects with them!
KKelly1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I love, LOVE, LOVE my kitchen, it is absolutely stunning, love everything about it and we cook A LOT! Get many compliments from family and friends.
PPatrick3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
The team at HTZ are very responsive to your project. We had their design team member Nicole come out to assess our project and she was very knowledgeable & professional. She listened to our vision and gave great feedback. Though ultimately we chose not to use HTZ, their design/build model and their full team approach was very appealing.
We worked with HTZ to come up with a floor plan for our bathroom and kitchen update. Then it was on to Phase 2 putting together the details for the renovation. Our Designer Jordon listened to all our ideas and then guided us through the selection of all the materials giving us outstanding guidance. She made it so easy. Then the HTZ team came to our house to ensure all the renovation changes were going to work with our existing layout. They were so accommodating and kind as we worked through the design details. Everyone was there including the contractors our project consultant, designer, the financial administrator and production manager. It was very clear just how well they work together to ensure our renovation turns out exactly like we envisioned. This has been a stress free and fun experience. We have so much confidence in all they are doing and highly recommend them.
Price assessment: Reasonable price
Services: Home renovations
Response from the owner · 2 weeks ago
Brett,
Thank you so much for taking the time to share such a thoughtful review! Your words truly mean so much to all of us at HTZ.
One of the greatest compliments you could give us is that your experience has been stress-free and fun. We know that renovating a kitchen and bathroom can feel overwhelming, so it is incredibly rewarding to hear that you felt supported, listened to, and confident throughout the process.
Jordan will be so happy to hear your kind words as well. She genuinely cares about helping our clients bring their ideas to life, and we are so grateful that you felt her guidance made the selection process easy and enjoyable.
We also loved hearing your comments about the entire HTZ team working together. That collaboration is something we take a lot of pride in. Our goal is for you to feel that you have a team in your corner every step of the way—and that everyone is working toward the same vision for your home.
Thank you again for placing your trust in HTZ and for allowing us to be part of your home renovation journey. We truly appreciate your confidence in our team, and we are excited to see your vision come to life! ❤️
M
Mike D14 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Working through the first stage of the design process was a breeze. Looking forward to the next steps.
Response from the owner · a month ago
Mike, thank you so much for your incredibly kind review! It truly means a great deal to our entire team.
We have genuinely enjoyed getting to know you and collaborating with you throughout Phase 1, Detailed Design. It has been such a pleasure bringing your ideas to life, and we are excited to continue that partnership as we move into Phase 2, Design Discovery.
Thank you for trusting HTZ with your home and allowing us to be part of such an exciting process. We are truly grateful for the opportunity to work alongside you and look forward to everything ahead!
K
Kathleen VijaywergiyaLocal Guide · 38 reviewsiTotal number of Google reviews Kathleen has written across all businesses on Google Maps, not just this one.
We’ve loved working with Nicole, Kristen, and Mike along with the crew of folks who did work in our house (Drew, Roman, Hope and others). The biggest benefit was having the design team presenting multiple designs and then tweaking things to get what really would work best for us in our space. We had to pivot once with the movement of a doorway after demo day, and even then we were presented with multiple options and designs that we worked into something perfect for us. Having everything “under one roof” with a design + build firm was so important to us and made the overall experience so much easier. We absolutely love our new kitchen space, our redesigned half bath, pantry closets and laundry space. It feels so elevated and beautiful while still fitting our personalities and how we work in the kitchen. We’re looking forward to working with them again on future projects (next up would be our two full bathrooms).
Price assessment: Reasonable price
Services: General construction, Tile work installation, Install flooring, Home renovations, Building design, Paint indoors, Painting, General building construction, Interior finishing, Remodeling, Drywall installation, Kitchen remodeling
Response from the owner · 10 months ago
Kathleen, you and Abhi were such a pleasure to work with. Your home had such good bones and great potential. Our team thoroughly enjoyed our journey, collaborating together to create the perfect space for your family. We will miss you all, and can not wait until we get to work together again.
T
Tim Reed8 reviewsiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
After evaluating the possibility of constructing a new residence on our existing property, we opted to consider an alternative approach by exploring a kitchen expansion in collaboration with HTZ, a local home design and build firm. We scheduled a consultation meeting to discuss our issues, needs, and desires. Our main issue was the limited space and storage which complicated our holiday entertainment and family gathering plans. HTZ successfully presented three design options that align around our budgetary requirements. We were able to pick-and-choose a mix of the three designs to get exactly what we wanted. In addition, we had adjoined [original 1968] full-bath and den which were badly in need of updating, which we added to the project.
We are happy with the work, response time, and quality of the job. I have never hired a builder before HTZ and wouldn’t look for another because the experience went so well. Kudos to Nicole, Kristen, Valerie, James, and the rest of the HTZ team! We love showing off our new space.
Services: Tile work installation, Home renovations, Bathroom remodeling, Building design, Foundation pouring, Remodeling, Home addition construction, Kitchen remodeling, Flooring
Response from the owner · 10 months ago
Tim - Thank you so much for taking time to share your experience with HTZ. It was an honor to be able to work with you and Lisa, it means so much to us that you chose HTZ, and allowed us the opportunity to create your dream space. Our whole team enjoyed working with you both. It was our pleasure.
L
Leland James8 reviewsiTotal number of Google reviews Leland has written across all businesses on Google Maps, not just this one.
We recently had our kitchen remodeled by HTZ, and while the process wasn’t entirely smooth, we couldn’t be more pleased with the final result! There were a few bumps along the way, (Like a burst water pipe; cabinet fitment and crown molding issues; a blocked air vent, etc) — but what really impressed us was how HTZ handled everything. Every time we encountered a problem, they were quick to address it and make sure we were satisfied. Our point-man Mike Rollins really went above and beyond to make sure everything was finished correctly and that we were happy.
The timeline did stretch out a bit longer than we originally anticipated, (by about 2 months) but in the end, the quality of work was absolutely worth the extra time. The team was professional, communicative, and made sure that the end result was exactly what we envisioned.
Our kitchen looks amazing, and we truly appreciate all the hard work HTZ put in to make sure everything was done right. We would definitely recommend them to anyone looking for a quality Design & Build team.
Response from the owner · a year ago
Leeland, Thank you for taking time to write a review on your experience with HTZ. I would like to take a moment to apologize for the issues we faced during your project. After visiting with you onsite yesterday and taking your advice and feedback to heart, our team will be reviewing your project and improving upon our methods for our future clients. We can not thank you enough for being so understanding and patient with us. It speaks volumes that even though we worked through obstacles together, you still provided us with 5 stars. We are so honored to have been a part of your home's renovation. Thank you again for giving HTZ the opportunity to transform your home.
C
Cindy Rios11 reviewsiTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
The team from HTZ Design did a great job updating our Early Learning Center and helping us prepare to open a space for small children to learn.
Response from the owner · a year ago
Cindy, it was such a pleasure being given the opportunity to work with the Haven Home Team. Thank you for allowing us to be a part of such a wonderful project.
C
Cherilyn and Jay Holloway3 reviewsiTotal number of Google reviews Cherilyn has written across all businesses on Google Maps, not just this one.
HTZ was amazing to work with. They were professional, meticulous, and exceeded all expectations. I'm excited about working on future projects with them!
Response from the owner · a year ago
Cherilyn, thank you so much for sharing such a kind and thoughtful review, we appreciate you!
K
Kelly Baker1 reviewiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
I love, LOVE, LOVE my kitchen, it is absolutely stunning, love everything about it and we cook A LOT! Get many compliments from family and friends.
Response from the owner · a year ago
Kelly, thank you for taking time to express your love for your new, beautiful kitchen. We loved working with you & Gary through out the whole process. It is responses like yours, as to why HTZ does what we do. We love creating spaces that our clients will LOVE!!!
P
Patrick Lovejoy3 reviewsiTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
The team at HTZ are very responsive to your project. We had their design team member Nicole come out to assess our project and she was very knowledgeable & professional. She listened to our vision and gave great feedback. Though ultimately we chose not to use HTZ, their design/build model and their full team approach was very appealing.
Response from the owner · a year ago
Patrick, thank you so much for taking the time to leave this review. It was a pleasure meeting you and even though we were not the right fit, I wish you the best of luck with your project. If there is anything we can do in the future to help, please do not hesitate to reach back out.
P
Paul YoderLocal Guide · 24 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
