Auto repair shop · Cedar Rapids, IA · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%48+3.4Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 50 oil change servicesiPosition by Experts Score among all companies we track in this category. · better than 80%
4.8★★★★★418 Google reviews · 24 photos
92%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Hubbell's Auto Repair 4.8 out of 5 based on 418 reviews, with the owner responding to 74 percent of them. Customers frequently cite fair pricing, honest communication, and punctual service for repairs like brakes, alignments, and fuel systems. However, several low-star reviews describe recurring issues with repairs failing shortly after completion or misdiagnosed problems leading to unnecessary and costly work.
Google rating: 4.8 out of 5 from 418 reviews (92% five-star).
Reviews on this page: 418 Google reviews (275 with written comments, 4 with photos).
Owner responses: the business replied to 74% of reviews.
Most recent review: October 23, 2026.
Service: Oil Change Service serving Cedar Rapids, Iowa.
Data from Google, last updated October 25, 2026.
Score profile vs other oil change services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Hubbell's Auto RepairOil Change Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hubbell's Auto Repair: 91/100 on this factor. Category median: 84.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hubbell's Auto Repair: 87/100 on this factor. Category median: 76.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hubbell's Auto Repair: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hubbell's Auto Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hubbell's Auto Repair: 48/100 on this factor. Category median: 59.C
48
Bar = this company · dark tick = category median.
Star ratings
418 Google reviews we collected
4.8of 5
5 stars38392%
4 stars174%
3 stars51%
2 stars10%
1 star123%
Praise vs complaints
Phrases our text analysis found in 275 written reviews
98%praise
Praise44298%
Complaints72%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price5035%
Reasonable8660%
Overpriced00%
Not sure75%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results9621%
Staff & attitude8619%
Price & value8318%
Speed & response6715%
Honesty & trust4911%
Would recommend399%
Communication296%
What customers talk about
We read 275 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“quality work; reasonable prices; honor veterans; efficient, timely, and effective communication; what more can you ask for.”
“Everyone was very kind, helpful, and professional, and they did a really good job on my car.”
“The repairs were completed the same day, and the cost was very reasonable considering the work involved.”
“Just imagine how many senior citizens get ripped off SMH.”
“They were able to get me in quickly, communicated exceptionally well throughout the process, and provided a detailed estimate before starting any work.”
“I’m very happy with the service I received and would recommend Hubbell's Auto Repair to anyone looking for a trustworthy shop that does quality work.”
“10/10 fantastic work guys my 21 rubicon drives like it's brand new!”
“He kept me informed every step of the way, explained everything clearly, and was upfront about the cost of repairs.”
People customers mention
Hubble10 reviews
Hubbells6 reviews
Adam3 reviews
Andy3 reviews
Marion3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Hubbell's Auto Repair for 8 kinds of job. Pick one to see what they paid and said.
Dennis1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Very well recommended for the service and reliability of work provided. Fair prices and honest staff. Will always be our family go-to
Jodi3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
I love having a mechanic that listens,finds the problem and fixes it! So very helpful when I have questions. Highly recommend!
Reasonable priceAuto brake repair
kadence8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Shout out to the nice gentlemen at Hubbells!! I came out of work to a completely flat tire slowly made it to kwik star to find their machine wasnt working.. Slowly made it over to Hubbell's with high hopes they weren't closed. (They were) But the two gentleman that were still there were very kind and filled it for…
Tires
Myles5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Treatment is always excellent, homely environment with staff. Great workmanship. Highly recommend
Great priceAuto brake replacementOil change
James2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Very happy with my alignment it seems to go straight down the road the only thing is my steering wheels a little crooked
Reasonable price
DavidLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
quality work; reasonable prices; honor veterans; efficient, timely, and effective communication; what more can you ask for. Great service. don't hesitate to use them
Reasonable priceAuto A/C rechargeA/C installation & repairService not listed
Very well recommended for the service and reliability of work provided. Fair prices and honest staff. Will always be our family go-to
Response from the owner · a day ago
Hi Dennis, your recommendation means a lot to us and we’re glad our fair prices and honest team earned your trust. GreatWater Garages truly appreciates being your family go-to for reliable service, and we look forward to helping again.
Jodi McAtee3 reviewsiTotal number of Google reviews Jodi has written across all businesses on Google Maps, not just this one.
I love having a mechanic that listens,finds the problem and fixes it! So very helpful when I have questions. Highly recommend!
Price assessment: Reasonable price
Services: Auto brake repair
Response from the owner · 2 days ago
Hi Jodi, thanks for sharing this wonderful feedback and for recommending GreatWater Garages. We’re glad our team listened, found the issue, and was helpful with your questions.
Andrew Ritchart6 reviewsiTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Hi Andrew, thanks for sharing this great feedback—it's wonderful to hear you had a smooth visit with Hubbell's Auto Repair. We’re glad our team earned your trust without any pressure, and we look forward to helping you again whenever you need us.
Dwayne Grote9 reviewsiTotal number of Google reviews Dwayne has written across all businesses on Google Maps, not just this one.
Services: Auto engine diagnostic, Auto engine tuning
Response from the owner · 5 days ago
Hi Dwayne, thanks for sharing your feedback—fast service and honesty mean a lot to us. We appreciate you choosing Hubbell's Auto Repair and look forward to helping you again.
Matt RLocal Guide · 68 reviewsiTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Excellent Service – Highly Recommend!
I recently had a front brake caliper lock up on my Toyota 4Runner and decided to have Hubbell's Auto Repair handle the repairs rather than tackling the job myself. I'm very glad I did!
They were able to get me in quickly, communicated exceptionally well throughout the process, and provided a detailed estimate before starting any work.
What really impressed me was their thoroughness. Without me having to ask, they included replacing the brake fluid, replacing the front brake hoses, and inspecting the rear brakes as part of their assessment. They clearly took the time to look at the entire braking system rather than just addressing the immediate problem.
The repairs were completed the same day, and the cost was very reasonable considering the work involved.
It's refreshing to find a repair shop that communicates well, is thorough, and delivers exactly what they promise. I highly recommend Hubbell's Auto Repair and will absolutely use them again!
Price assessment: Reasonable price
Services: Brakes, Auto battery maintenance
Response from the owner · a week ago
Matt, we’re grateful for your thoughtful words and thrilled to hear the 4Runner brake repair was handled with the care you expected. Our team at Hubbell's Auto Repair takes pride in clear communication, thorough inspections, and prompt same-day service, and we appreciate your recommendation. We look forward to helping you again whenever you need us, and wish you safe travels until then.
kadence Barnhart8 reviewsiTotal number of Google reviews kadence has written across all businesses on Google Maps, not just this one.
Shout out to the nice gentlemen at Hubbells!! I came out of work to a completely flat tire slowly made it to kwik star to find their machine wasnt working.. Slowly made it over to Hubbell's with high hopes they weren't closed. (They were) But the two gentleman that were still there were very kind and filled it for me. Was even concerned about me driving 35 minutes home with it. I didn't even know this shop was here before today (I'm not from marion) but will definitely be back for mechanical repairs when the time comes just based on the kindness.
Services: Tires
Response from the owner · a week ago
Hi Kadence, what a wonderful shout-out to the team at Hubbell's Auto Repair. We’re so glad those gentlemen could help get you safely on the road and earn your trust for future repairs.
Myles Mettler5 reviewsiTotal number of Google reviews Myles has written across all businesses on Google Maps, not just this one.
Treatment is always excellent, homely environment with staff. Great workmanship. Highly recommend
Price assessment: Great price
Services: Auto brake replacement, Oil change
Response from the owner · a week ago
Hi Myles, thank you for sharing such kind words about your experience with us. We’re glad you enjoy the homely atmosphere, great workmanship, and excellent care at Hubbell's Auto Repair. Your recommendation means a lot, and we look forward to seeing you again!
James Klein2 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Very happy with my alignment it seems to go straight down the road the only thing is my steering wheels a little crooked
Price assessment: Reasonable price
Response from the owner · 2 weeks ago
Hi James, thanks for sharing your feedback and for choosing Hubbell's Auto Repair. We’re glad the alignment is driving straight, and we’d be happy to take another look at the steering wheel position to get it just right. Please stop by or reach out when convenient so we can help make sure everything feels perfect on the road.
John Miner4 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Services: Auto engine diagnostic, Tire rotations, Oil change
Response from the owner · 2 weeks ago
Hi John, thanks for the wonderful feedback and for choosing Hubbell's Auto Repair. We’re glad our friendly, trustworthy, and thorough care stood out, and we look forward to helping you again.
David BrownLocal Guide · 19 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
quality work; reasonable prices; honor veterans; efficient, timely, and effective communication; what more can you ask for. Great service. don't hesitate to use them
Price assessment: Reasonable price
Services: Auto A/C recharge, A/C installation & repair, Service not listed
Response from the owner · 2 weeks ago
Hi David, We’re grateful for your kind words and for choosing Hubbell's Auto Repair. It means a lot to know you appreciated the quality work, fair pricing, and great service.
