Flooring contractor · North Wales, PA · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%81+5.7Craft & service penalty99−0.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 34 floor refinishing servicesiPosition by Experts Score among all companies we track in this category. · better than 67%
5.0★★★★★191 Google reviews · 20 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Hudson Hardwood holds a 5.0 rating from 191 reviews, with customers frequently citing punctuality, detailed communication, and fair pricing for hardwood refinishing, repair, and installation services. Reviewers often note the team's professionalism, clean work sites, and ability to handle complex projects on tight timelines. One lower-rated review criticized the company for providing a significantly higher estimate than competitors, while another noted difficulties in reaching the business via phone or web forms.
Google rating: 5.0 out of 5 from 191 reviews (98% five-star).
Reviews on this page: 191 Google reviews (188 with written comments, 29 with photos).
Owner responses: the business replied to 19% of reviews.
Most recent review: October 22, 2026.
Service: Floor Refinishing Service serving North Wales, Pennsylvania.
Data from Google, last updated October 26, 2026.
Score profile vs other floor refinishing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Hudson HardwoodFloor Refinishing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hudson Hardwood: 97/100 on this factor. Category median: 96.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hudson Hardwood: 98/100 on this factor. Category median: 96.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hudson Hardwood: 99/100 on this factor. Category median: 96.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hudson Hardwood: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hudson Hardwood: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hudson Hardwood: 81/100 on this factor. Category median: 83.A
81
Bar = this company · dark tick = category median.
Star ratings
191 Google reviews we collected
5.0of 5
5 stars18898%
4 stars11%
3 stars11%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 188 written reviews
98%praise
Praise48798%
Complaints92%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price529%
Reasonable1271%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response10621%
Quality & results9018%
Communication7716%
Would recommend7615%
Staff & attitude7415%
Price & value479%
Honesty & trust265%
What customers talk about
We read 188 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“His team was professional, thorough, and efficient from start to finish.”
“I had a great experience working with Joe at Hudson Hardwood.”
“Joe and his team brought new life to my old heavily damaged hardwood floors.”
“The entire crew was professional, considerate, and easy to work with.”
“We were thrilled to have found this team and would recommend Hudson Hardwood without reservation.”
“We can't recommend Joe and his team highly enough!”
“He was extremely knowledgeable, professional, responsive, and generous with his time.”
“It was a big project and a big investment, but worth every penny.”
“I was very worried about refinishing these very expensive Brazilian cherry wood floors and I didn't want to replace them.”
“He knows his stuff -- we trusted his judgment on several decisions related to finish and trim.”
People customers mention
Joe84 reviews
Floors26 reviews
Philadelphia7 reviews
Philly5 reviews
Flooring3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Hudson Hardwood for 8 kinds of job. Pick one to see what they paid and said.
Joseph2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
I had flood damage to my Northwest Philadelphia old stone house. I wanted to have the affected floors repaired, not replaced. Other contractors I had contacted repeatedly told me what they could NOT do. Joe was confident that his company could do the repairs, and I could not be happier with the work. Better than I…
Reasonable priceRestorationFlooring repair
Emily4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Joe did a fantastic job. The floors are incredible and really transformed our home. His team was professional, thorough, and efficient from start to finish. He was prompt in his initial quote, scheduled us on a tight timeline before move-in, and was a great communicator. He knows his stuff -- we trusted his judgment…
Great priceWood floor installationFlooring repair
Denny6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I had a great experience working with Joe at Hudson Hardwood. He was extremely knowledgeable, professional, responsive, and generous with his time. He took the time to carefully evaluate everything, answer all of my questions, and explain the different options in a way that was easy to understand. You can tell he…
Allison3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We can't recommend Joe and his team highly enough! Joe communicated with us every step of the way, paid attention to every detail, and went above and beyond to repair our historic floors. He really understood and stayed true to our vision, and his work truly transformed our house. If you're considering Joe for your floors, you won't regret it.
Great priceRestorationWood floor sandingEpoxy floor coating
SteveLocal Guide · 29 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
We had 7 rooms with hardwood floors refinished. They look spectacular. Joe and his crew paid great attention to detail and were dedicated to producing a perfect result. It was a big project and a big investment, but worth every penny.
Kyle14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Joe and his team did a great job refinishing my 60 year old red oak floors to make the look fresh and more modern.
Joe was also exceptional at communicating, explaining options, providing guidance, and following up to fix minor items after the fact.
Highly recommend Joe and his team, and will use again in the future.
I had flood damage to my Northwest Philadelphia old stone house. I wanted to have the affected floors repaired, not replaced. Other contractors I had contacted repeatedly told me what they could NOT do. Joe was confident that his company could do the repairs, and I could not be happier with the work. Better than I expected. The entire crew was professional, considerate, and easy to work with. Communication was great. Highest recommendation!
Price assessment: Reasonable price
Services: Restoration, Flooring repair
Emily Cerciello4 reviewsiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Joe did a fantastic job. The floors are incredible and really transformed our home. His team was professional, thorough, and efficient from start to finish. He was prompt in his initial quote, scheduled us on a tight timeline before move-in, and was a great communicator. He knows his stuff -- we trusted his judgment on several decisions related to finish and trim. We were thrilled to have found this team and would recommend Hudson Hardwood without reservation. We'll be using them again! Special thanks to Marcos for being on site and taking care of our home every day.
I had a great experience working with Joe at Hudson Hardwood. He was extremely knowledgeable, professional, responsive, and generous with his time. He took the time to carefully evaluate everything, answer all of my questions, and explain the different options in a way that was easy to understand. You can tell he really knows hardwood flooring and cares about his customers. I would absolutely recommend Joe and Hudson Hardwood to anyone looking for a knowledgeable and trustworthy flooring professional.
Allison & Mark3 reviewsiTotal number of Google reviews Allison has written across all businesses on Google Maps, not just this one.
We can't recommend Joe and his team highly enough! Joe communicated with us every step of the way, paid attention to every detail, and went above and beyond to repair our historic floors. He really understood and stayed true to our vision, and his work truly transformed our house. If you're considering Joe for your floors, you won't regret it.
We had 7 rooms with hardwood floors refinished. They look spectacular. Joe and his crew paid great attention to detail and were dedicated to producing a perfect result. It was a big project and a big investment, but worth every penny.
Price assessment: Reasonable price
Services: Restoration, Flooring repair, Oak wood
Kyle Rolek14 reviewsiTotal number of Google reviews Kyle has written across all businesses on Google Maps, not just this one.
Joe and his team did a great job refinishing my 60 year old red oak floors to make the look fresh and more modern.
Joe was also exceptional at communicating, explaining options, providing guidance, and following up to fix minor items after the fact.
Highly recommend Joe and his team, and will use again in the future.
Brett R4 reviewsiTotal number of Google reviews Brett has written across all businesses on Google Maps, not just this one.
We worked with Joe and his team two years ago to refinish our hardwood floors and replace carpet in several rooms with matching hardwood, and the results were outstanding.
Everything was done beautifully, and the floors still look fantastic today. Joe was responsive, professional, honest, and made the entire process smooth from start to finish.
Even two years later, I still recommend Hudson Hardwood without hesitation. Truly one of the best companies I’ve worked with.
We had our original heart pine floors refinished by Hudson and had a really great experience! We'd had them done about 6 months ago by another company and it totally went awry/didn't cure properly, and decided to go with Hudson to have them redone. Joe was super communicative and really put our minds at ease. His crew were very skilled and efficient, and went the extra mile to minimize dust, etc., since we were living in the house during the refinish. So happy with the results and highly recommend!
Services: Floor refinishing
Carter PurcellLocal Guide · 20 reviewsiTotal number of Google reviews Carter has written across all businesses on Google Maps, not just this one.
We used Hudson Hardwood to refinish our row house floors, and swap out an upstairs carpeted room to hardwood. They were a breeze to work with - got in within 2 weeks of us contacting them (they offered to start even earlier but we had other projects going on), and finished everything 2 days earlier than estimated. Joe is especially communicative and professional. The floors look amazing. They did an especially great job matching the upstairs install to the pre-fab hardwood in the hallway outside. You'd barely know they were installed years apart.
Joseph McIntyre3 reviewsiTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
Hudson Hardwood did a great job refinishing my hardwood floors. They look brand new. From start to finish working with Joe and his team on this project was a great experience.
