Is Hugo Plumbing any good?
Our verdict: solid, not standout — #60 of 90 plumbers, better than 33%. Customers single out its track record and reliability; craft & service is where it trails.
Track record — better than 63% of peers
Reliability — better than 55% of peers
Accountability — 39th percentile
Value — 23th percentile
Craft & service — 13th percentile
Hugo Plumbing for water heater installation
Clear ✕29 customers reviewed a water heater installation job here and rated it 4.86★. Most paid $1,000+ (category typical: $1.2k–$2.4k). For this job it ranks #60 of 81 plumbers we track.
Had a water heater replacement completed by Ricardo H. and his acquaintance of which I forgot his name (my apologies). The service was on-time, friendly, and reasonably priced (cheaper than the first opinion). Ricardo informed me why the water heater needed replacement and let me know the spot where it was damaged.…
Super professional, communication was great. Non intimidating as a woman to hire a team like this, great job guys.
Diego was capable and knew exactly what he needed to do. We enjoyed working with him.
Francisco and his son replaced our water heater with such efficiency and attention to detail. He offered us a very competitive price for the same work from another plumbing company. Both Francisco and his son were very friendly and respectful.
Hugo’s plumbing did a superb job taking care of my water heater replacement. They were incredibly professional and thoroughly explained the process. I 100% trust and recommend them and will be using them for all future projects.
The ‘on call’ number Centerpoint has for you when they deem your meter is too old and insist you get a new valve at “Home Depot” or you can call this number who will be there within the hour saying you need a whole new hot water heater before you can even call Centerpoint back…. $4k set up?!?
Francisco and Christian were very fast and thorough! They came out quickly and had our water heater and valves replaced within a few hours. They did a great job explaining everything we needed and what they would be doing to fix our issues. We will definitely use this company again!
Hugo Plumbing delivered quality work and excellent customer service. The installation was smooth and professional.
Fast response, friendly staff, and excellent workmanship. Hugo Plumbing made the entire process super easy!
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Hugo Plumbing
Is Hugo Plumbing good?
Yes by most measures: 4.9★ from 743 Google reviews and an Experts Score of 40/100 (grade C), #60 of 90 plumbers we track. 1.6% of reviews in the last two years were 1–2★ (category average 2.6%).
How much does Hugo Plumbing charge?
Customers reported a typical bill of $453 (middle half $264–$986), 5% below the plumbers median of $480.
What do customers hire Hugo Plumbing for?
Mostly toilet repair (56), drain cleaning (46), plumbing pipe repair (40), plumbing leak detection (33).
Does the owner respond to complaints?
The owner replied to 76% of 1–3★ reviews (category: 82%).