iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%90+6.4Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 44 leak detection servicesiPosition by Experts Score among all companies we track in this category. · better than 77%
5.0★★★★★222 Google reviews · 24 photos
98%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
93%reviews answered by the owner
$1.4ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers consistently praise the company for prompt same-day service, professional communication, and reasonable pricing across various plumbing needs. Reviewers highlight efficient repairs for issues like sewer line replacements, water heater installations, and drain clearing, noting that staff often provide upfront estimates and keep clients informed throughout multi-day projects. While one reviewer noted prices are not the cheapest, the overall feedback emphasizes reliability, thorough cleanup, and responsive handling of both emergency and routine maintenance requests.
Google rating: 5.0 out of 5 from 222 reviews (98% five-star).
Reviews on this page: 222 Google reviews (192 with written comments, 14 with photos).
Owner responses: the business replied to 93% of reviews.
Most recent review: October 9, 2026.
Service: Leak Detection Service serving Tucson, Arizona.
Data from Google, last updated October 26, 2026.
Score profile vs other leak detection services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Hydro Rooter & PlumbingLeak Detection Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hydro Rooter & Plumbing: 96/100 on this factor. Category median: 93.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hydro Rooter & Plumbing: 94/100 on this factor. Category median: 92.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hydro Rooter & Plumbing: 100/100 on this factor. Category median: 95.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hydro Rooter & Plumbing: 100/100 on this factor. Category median: 98.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hydro Rooter & Plumbing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hydro Rooter & Plumbing: 90/100 on this factor. Category median: 94.A
90
Bar = this company · dark tick = category median.
Star ratings
222 Google reviews we collected
5.0of 5
5 stars21898%
4 stars21%
3 stars00%
2 stars10%
1 star10%
Praise vs complaints
Phrases our text analysis found in 192 written reviews
99%praise
Praise47799%
Complaints41%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2141%
Reasonable3059%
Overpriced00%
Not sure00%
$1.4k+238% vs typical leak detection services
Middle half of what 36 customers paid ($628–$2.4k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response11825%
Staff & attitude10822%
Quality & results7616%
Would recommend6814%
Price & value5311%
Communication398%
Honesty & trust194%
What customers talk about
We read 192 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Martin Comaduran Did an excellent assessment of problem and got to work on it Right Away.”
“Their expertise is impressive, and they worked efficiently and professionally to complete all our repairs.”
“They worked efficiently, communicated well, and did a great job getting the issue resolved quickly.”
“…other companies Gave Me Super High Prices and 1 Still charged me but did not resolve the issue.…”
“I highly recommend this company , Anytime I've called they have came in a timely manner.”
“Was Able to Help clear My Kitchen Sink for A Reasonable Price after 2 other companies Gave Me Super High Prices and 1 Still charged me but did not res…”
“And I can’t say enough about how exceptional Jake’s communication was.”
“Very reasonable reliable, & just all around a good company.”
People customers mention
Jake40 reviews
Martin29 reviews
Chris13 reviews
Frank10 reviews
Clifford9 reviews
Billy7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Hydro Rooter & Plumbing for 8 kinds of job. Pick one to see what they paid and said.
Rosalinda5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Martin Comaduran Did an excellent assessment of problem and got to work on it Right Away.Gave us the Estimate before any work was Done which I Appreciated .Was Able to Help clear My Kitchen Sink for A Reasonable Price after 2 other companies Gave Me Super High Prices and 1 Still charged me but did not resolve the…
Paid $200–400Reasonable priceDrain cleaning
Al9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Jake and his crew did a fabulous job with our major plumbing repairs. Their expertise is impressive, and they worked efficiently and professionally to complete all our repairs. In addition, all their personnel were very polite and personable to work with. And I can’t say enough about how exceptional Jake’s…
Paid $2,000+Reasonable pricePlumbing pipe repair
Sean1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Jake and his crew were very professional and made every effort to get our sewer pipe dug up and replaced in a very short timeframe. They worked efficiently, communicated well, and did a great job getting the issue resolved quickly. We really appreciate their hard work and dedication.
Paid $2,000+Reasonable priceSewer repair
Mary11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We called Jake the owner and set up an appointment. Plumbing went bad fast and he came 2 days sooner. Found the problem and had the drain clear of palm roots, clean out created in front yard and completed the job in 2 days. Jake, Chris and Billy were straightforward, hard working . Worked with us on very competitive…
Paid $2,000+Great priceDrain cleaningSewer repair
Richard4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Jake and the boys came out the same day and diagnosed the issue quickly! We came up with an AFFORDABLE plan to get the job done! We are back and better than normal! (The plumbing, not my bowels)
Paid $2,000+Great pricePlumbing pipe repair
Carrie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★
Jake and Billy did a great job replacing my ancient water softener with a new one.
Martin Comaduran Did an excellent assessment of problem and got to work on it Right Away.Gave us the Estimate before any work was Done which I Appreciated .Was Able to Help clear My Kitchen Sink for A Reasonable Price after 2 other companies Gave Me Super High Prices and 1 Still charged me but did not resolve the issue. I Plan to Call them First For any Future Plumbing Issues.Thanks for Your Help.Sincerly R.Pedraza
Price assessment: Reasonable price
Price: $200–400
Services: Drain cleaning
Response from the owner · a week ago
Thank you so much, Rosalinda, for sharing your experience and for trusting us with your home. We’re very glad Martin was able to diagnose the issue quickly, provide a clear upfront estimate, and get your kitchen sink flowing again — especially after the frustration with other companies.
We truly appreciate your kind words and your confidence in choosing us first for future plumbing needs. It means a lot to our team. If you ever need anything, we’re here for you.
Sincerely, Hydro Rooter & Plumbing
emma blanco3 reviewsiTotal number of Google reviews emma has written across all businesses on Google Maps, not just this one.
Thank you so much, Emma!
We truly appreciate your kind words and the 5‑star review. We’re glad to hear your experience was positive and that our technician was cordial and polite throughout the service. Providing respectful, reliable service is something we take pride in every day.
If you ever need assistance again, we’re always here to help. Thank you for choosing Hydro Rooter & Plumbing!
Bojan Louis2 reviewsiTotal number of Google reviews Bojan has written across all businesses on Google Maps, not just this one.
Excellent service. Fast and responsive.
Martin was great!
Price assessment: Reasonable price
Price: $1,000–1,200
Response from the owner · 3 weeks ago
Thank you, Alex! We appreciate you sharing your experience. We’re glad Martin was able to take great care of you and keep everything fast, responsive, and within a reasonable price range. We’re always here if you need anything in the future.
Al Schafer9 reviewsiTotal number of Google reviews Al has written across all businesses on Google Maps, not just this one.
Jake and his crew did a fabulous job with our major plumbing repairs. Their expertise is impressive, and they worked efficiently and professionally to complete all our repairs. In addition, all their personnel were very polite and personable to work with. And I can’t say enough about how exceptional Jake’s communication was. He stayed on top of all repairs over several weeks, and kept us informed daily with a phone call and comprehensive update. This company is first class all the way!
Price assessment: Reasonable price
Price: $2,000+
Services: Plumbing pipe repair
Response from the owner · 3 weeks ago
Thank you so much, Al! We’re truly grateful you chose Hydro Rooter & Plumbing for your major plumbing repairs here in Tucson. Jake and our plumbing team work hard to provide reliable, professional service with clear communication, and we’re thrilled to hear the daily updates, and workmanship made a difference for you. Your feedback means a lot to our locally owned Tucson plumbing company, and we appreciate you trusting us with such an important repair project.
Nedda Errico9 reviewsiTotal number of Google reviews Nedda has written across all businesses on Google Maps, not just this one.
Called on a Saturday night came over and saved the day! Wonderful service he was wonderful.
Response from the owner · 3 weeks ago
Thank you so much, Nedda! We’re glad we could help and get everything taken care of for you — even on a Saturday night. We appreciate your kind words and are always here whenever you need us.
S ALocal Guide · 65 reviewsiTotal number of Google reviews S has written across all businesses on Google Maps, not just this one.
I highly recommend this company , Anytime I've called they have came in a timely manner. Jake & his crew are great at what they do . Very reasonable reliable, & just all around a good company. Look no further give them a call . You won't be sorry
Response from the owner · a month ago
Thank you so much for the amazing review! We truly appreciate you taking the time to share your experience. Jake and the crew work hard to provide fast, reliable service, and it means a lot to hear that we’ve consistently delivered for you.
We’re grateful for your trust and your recommendation. If you ever need anything, we’re always here to help!
— Hydro Rooter & Plumbing 🚰💙
Katharine North2 reviewsiTotal number of Google reviews Katharine has written across all businesses on Google Maps, not just this one.
Showed up quickly and solved the problem. Recommend
Response from the owner · a month ago
Thank you, Katharine! We’re glad we could arrive quickly and solve the problem for you. We appreciate your recommendation and your trust in Hydro Rooter & Plumbing. Our team is always here to provide fast, reliable plumbing service in Tucson whenever you need us.
Sean Pollard1 reviewiTotal number of Google reviews Sean has written across all businesses on Google Maps, not just this one.
Jake and his crew were very professional and made every effort to get our sewer pipe dug up and replaced in a very short timeframe. They worked efficiently, communicated well, and did a great job getting the issue resolved quickly. We really appreciate their hard work and dedication.
Price assessment: Reasonable price
Price: $2,000+
Services: Sewer repair
Response from the owner · a month ago
Sean, thank you for the great review and for sharing photos of the project — we truly appreciate that. Jake and the crew work hard to deliver fast, professional sewer repairs, and we’re glad we were able to get your line dug up and replaced within the tight timeframe.
Your recognition of their communication, efficiency, and dedication means a lot. Thank you for trusting Hydro Rooter & Plumbing with your sewer repair. We’re here whenever you need us.
Delano F6 reviewsiTotal number of Google reviews Delano has written across all businesses on Google Maps, not just this one.
From customer service to the tech being great. Yvette was professional with handling the calls but Alexis was also amazing. Highly recommend
Price assessment: Great price
Services: Service not listed
Response from the owner · a month ago
Delano, thank you for the great review! We’re glad you had an excellent experience from start to finish. Yvette appreciates the recognition on the customer service side, and Alexis will be thrilled to hear your kind words as well.
We’re grateful for your recommendation and for choosing Hydro Rooter & Plumbing. We’re here anytime you need us.
