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Hydro Shield

Water damage restoration service · East Dundee, IL · reviewed since 2023

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%92+24Value 15%100+15.2Craft & service penalty96−0.4Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#1 of 15 water damage restoration servicesPosition by Experts Score among all companies we track in this category. · better than 100%
5.0 ★★★★★ 52 Google reviews · 24 photos
100%five-star reviews
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Feb 2025latest review

Hydro Shield at a glance

Google reviewers rate Hydro Shield five stars based on fifty-two reviews, noting that the owner has not responded to any feedback. Customers frequently describe the service as quick, professional, and effective for repairing pipe leaks, sump pump failures, and flood damage in basements and walls. Recurring themes highlight clear communication, particularly with insurance companies, and reasonable pricing. No negative patterns or common criticisms appear in the provided five-star excerpts.

  • Google rating: 5.0 out of 5 from 52 reviews (100% five-star).
  • Reviews on this page: 52 Google reviews (46 with written comments).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: February 6, 2025.
  • Service: Water Damage Restoration Company serving East Dundee, Illinois.

Data from Google, last updated October 26, 2026.

Score profile vs other water damage restoration services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and satisfaction; weakest: reliability.

Satisfaction98Reliability92Craft & service96Value100Momentum–Replies to reviews–Satisfaction: 98 (median 88)Reliability: 92 (median 78)Craft & service: 96 (median 94)Value: 100 (median 96)
Hydro ShieldWater Damage Restoration Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hydro Shield: 98/100 on this factor. Category median: 88.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hydro Shield: 92/100 on this factor. Category median: 78.A
92
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hydro Shield: 96/100 on this factor. Category median: 94.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hydro Shield: 100/100 on this factor. Category median: 96.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–

Bar = this company · dark tick = category median.

Star ratings

52 Google reviews we collected

  • 5 stars52100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 46 written reviews

  • Praise4598%
  • Complaints12%

Topic share

How often each topic comes up in the written reviews

  • Quality & results1635%
  • Speed & response817%
  • Would recommend817%
  • Staff & attitude715%
  • Communication49%
  • Price & value37%

What customers talk about

We read 46 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Great experience with this company, first time customer, this winter has hit my home hard but this process has been really easy and I definitely recom…”
  • “…led and intelligent enough to establish the problem, and come up with quick and fast solution on the spot.…”
  • “…nter has hit my home hard but this process has been really easy and I definitely recommend working with this company.…”
  • “Very nice people, very good at there jobs, a fantastic example that other companies should look at.”
  • “After searching for someone to actually work well and communicate with my insurance, I finally found dry force.”
  • “Cleaned out my basement quick and gave a good price.”

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Hydro Shield for 5 kinds of job. Pick one to see what they paid and said.

Recent reviews

Art4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Helped with the leaking water pipes under my floor. Repaired pipes and water damage from leak. 👌👌👌

Dahlia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great experience with this company, first time customer, this winter has hit my home hard but this process has been really easy and I definitely recommend working with this company. Your people know what they are doing!

DanielLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Our sump pump in our basement failed. Dry force was able to restore the water damage and installed a new sump pump

Sam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

My family was dealing with major leaks in our house and this team was skilled and intelligent enough to establish the problem, and come up with quick and fast solution on the spot. Would definitely call them again!!

Josue2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

After searching for someone to actually work well and communicate with my insurance, I finally found dry force. Not only did they keep me and my insurance company updated, but the work they’ve done on my bathroom has made me feel so much less stressed and more comfortable, needed to be done!! thank you Dry Force!

Flood cleanupFlood restorationFlooring+ Responsiveness+ Punctuality+ Quality
Mexi9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Dry force was very helpful. We had a pipe break in the wall that caused a lot of water damage. In no time dry force was able to resolve all our issues.

+ Responsiveness+ Punctuality+ Quality

Photos

Customer reviews

5.0 ★★★★★ 52 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Art Art4 reviewsTotal number of Google reviews Art has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Helped with the leaking water pipes under my floor. Repaired pipes and water damage from leak. 👌👌👌

Dahlia Hernandez6 reviewsTotal number of Google reviews Dahlia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great experience with this company, first time customer, this winter has hit my home hard but this process has been really easy and I definitely recommend working with this company. Your people know what they are doing!

Devin Jackson4 reviewsTotal number of Google reviews Devin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great overall experience

Daniel “Gucci” VelasquezLocal Guide · 25 reviewsTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Our sump pump in our basement failed. Dry force was able to restore the water damage and installed a new sump pump

Sam Gagne1 reviewTotal number of Google reviews Sam has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My family was dealing with major leaks in our house and this team was skilled and intelligent enough to establish the problem, and come up with quick and fast solution on the spot. Would definitely call them again!!

Josue Patino2 reviewsTotal number of Google reviews Josue has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

After searching for someone to actually work well and communicate with my insurance, I finally found dry force. Not only did they keep me and my insurance company updated, but the work they’ve done on my bathroom has made me feel so much less stressed and more comfortable, needed to be done!! thank you Dry Force!

  • Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
  • Services: Flood cleanup, Flood restoration, Flooring, Mold inspection, Water removal
Mexi Kickers9 reviewsTotal number of Google reviews Mexi has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dry force was very helpful. We had a pipe break in the wall that caused a lot of water damage. In no time dry force was able to resolve all our issues.

  • Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Josiah Berkeland2 reviewsTotal number of Google reviews Josiah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best service I’ve ever had, most definitely recommend

  • Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
  • Services: Flooring
Jamen Crews8 reviewsTotal number of Google reviews Jamen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service from dry force and the crew basement looks like new

  • Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Madison Evrard6 reviewsTotal number of Google reviews Madison has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service great work all around

  • Positive: Responsiveness, Punctuality, Quality, Professionalism, Value

Hydro Shield on Google Maps →

Business details